SaaStr

MARCH 23, 2025

Their product is generating an impressive 45% of developers’ code on average. Beyond their code assistant, they’ve developed Windsurf AI, an agentic IDE allowing non-technical users to build applications – accelerating productivity even further. The 5 Key Elements of Codeium’s GTM Scaling Playbook 1. .”

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale AI 247

TechEmpower SaaS

MARCH 4, 2024

TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions. It also facilitates rapid prototyping, allowing for quicker iterations and thus shorter development cycles.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

APRIL 28, 2025

The SaaStr AI is already one release away from being able to automatically send contracts for simple sponsorship deals rather than just connecting prospects with sales reps. Companies will need to develop clearer pricing tiers, transparent discount structures, and simplified proposals. The AI needs clear rules about what it can offer.

AI 245

AI Underperforming Technical Team Sales Technical Review 245

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Underperforming Technical Team 214

Underperforming Technical Team Outsourced Development Development Part-Time VPE 214

SaaStr

FEBRUARY 10, 2025

This inefficiency stemmed from the high costs associated with maintaining sales development representatives (SDRs), customer success managers (CSMs), and account executives. Apollo’s sales-led approach was proving unsustainable, spending one dollar to acquire just eighty cents of revenue.

Scale 165

Scale Scaling Outsourced Development Sales 165

Neil Patel

MARCH 12, 2021

It’s hard for anyone to manage, and the larger your blog grows, the worse the situation becomes. If you’re feeling overwhelmed, one of the questions you should ask yourself is “should I outsource my blog?” You could split up the work with guest posts , staff bloggers, or outsource your blog completely.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring VP of Engineering 141

SaaStr

DECEMBER 16, 2022

Recognizing that no single player managed every aspect of human capital management, it sought to fill that gap. Rippling positioned itself as an all-in-one solution for employee management across HR, IT, and finance. Develop impactful messaging to tell your product story and embed that into your outbound strategy.

Outsourcing Services 287

Outsourcing Services Scale Sales Hiring Outsourced Development 287

Clouded Judgement

AUGUST 16, 2024

Today, IT budgets are roughly broken down into: ~50% headcount / personnel, ~25% software, ~15% hardware, and ~10% outsourcing / consultants. As software grows as a percentage, I think we see headcount / outsourcing shrinking. Let’s discuss why this matters. Consider a hypothetical budget scenario.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Tom Tunguz

AUGUST 26, 2020

Asana builds productivity and task management solutions. When they launched, their vision of eliminating email through task management made big waves in the market. Asana records a contract size advantage of about 44%, with an ACV of $2165. Asana filed their S-1 this week. today, which is a favorable omen for Asana.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

Predictable Revenue

SEPTEMBER 9, 2022

Yoav Susz joins the Predictable Revenue podcast to discuss how contract management can shorten the outbound sales cycle and provide a better customer experience. The post How Contracts Can Put The Wind In Everyone’s Sales appeared first on Predictable Revenue.

Outsourced Development 147

Outsourced Development Sales Revenue Management 147

SaaStr

FEBRUARY 7, 2023

with Yamini Jain, Co-founder at Global roots inc How to manage a SAAS startup effectively? with Dumindu Tennakoon, General Manager at appiGo International Pvt Ltd How to achieve more with OKRs? Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 298

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 298

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. You actually have a super power as a small startup that you might not realize or might be intimidated to use, which is that directors, managers, VPs at even big companies do not have a lot of relationships with CEOs. So, thanks man. They rarely talk to CEOs.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

Tom Tunguz

MAY 15, 2022

As the fiscal quarters of many startups draw to a close, board members and management teams are having one of four conversations: The World is Your Oyster, Time to Strategize, Chewing Gravel, or Go Big/Go Profitable. The company likely needs 1-2 quarters to develop a product and then 2 quarters to book business.

Startup 355

Startup Outsourced Development Scale Banking 355

Tom Tunguz

MARCH 24, 2020

His manager brought him into his office. The trader feared his manager would fire him. Instead, his manager told him that these kinds of crises accelerate change and that he should embrace them. We already do this today for software with contract values at $50k. Could we do it at $500k or $5M? Entertainment is changing.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

OCTOBER 21, 2021

Helps, but … There are now a half dozen unicorns just in project management, from Asana to ClickUp to Notion and more. You can outsource development. But even if you are late to market, that can still work if you ride changes in the market. Markets don’t stay static. Dominating the market. Product-market fit.

Outsourcing Services 317

Outsourcing Services Outsourced Development Startup Product Marketing 317

SaaStr

MARCH 30, 2023

Having backed more than 115 companies and facilitated over 420 add-on acquisitions, we bring extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Vertice is a tech-enabled SaaS purchasing platform. We think about it in 2 parts.

Outsourced Development 276

Outsourced Development Acquisition B2B Technology 276

Tom Tunguz

JUNE 22, 2022

Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits. These ad networks’ will use public wallet information to target users.

Blockchain 355

Blockchain Marketing Advertising Government 355

Tom Tunguz

SEPTEMBER 19, 2021

If that’s not a suite… Founded ten years ago, the company has scaled rapidly selling their software management suite to small and large companies alike. implies a 17 month payback period with a contract size of $55k, but the S-1 suggests the enterprise part of the business has been an important focal point. Revenue, $M.

Metrics 316

Metrics Outsourced Development Scale Cloud 316

SaaStr

NOVEMBER 30, 2023

But to develop a GTM strategy, you must have Product Market Fit. Complexity and building out a tech stack to manage that complexity are happening. There’s also a management and leadership layer to enable and coach individual contributors. To manage that, you need to build a tech stack. What does that mean?

Scale 278

Scale Sales Hiring Scaling Outsourced Development 278

Tom Tunguz

JULY 8, 2021

Asset acquirers - these include brokerages, custodial and non-custodial wallets, banks, asset managers, hedge funds, market makers, and lenders. Protocols - Protocols are invented, created, designed, and managed by organizations and companies. In the language of the land, the protocol is often called a smart contract.

Outsourced Development 267

Outsourced Development Marketplace as a Service Banking Construction 267

SaaStr

APRIL 9, 2024

This platform lets you do all model training, development, deployment, prompt-tuning, and fine-tuning. Going Higher Up the Stack It’s crucial that you’ve got several different software development kits and APIs that help you embed that AI into specific applications, products, and solutions. It’s also about skills. You need to be open.

AI 302

AI Outsourcing Services Outsourced Development Government 302

Tom Tunguz

MARCH 9, 2022

The y-axis spans the average contract value (ACV) from $1k to 150k+. Self-serve small ACV companies have developed the hybrid CSAM role ( customer success account managers). in ACV per year when managing a handful of these accounts. The chart above is my mental model for modern customer success teams.

Customer Success 336

Customer Success Outsourced Development Technical Support Startup 336

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Managing Professional Services Revenue From Just 8% in 2019 to Just 5% Now. And really, beyond.

Outsourcing Services 290

Outsourcing Services Outsourced Development Cloud Scaling 290

SaaStr

MARCH 24, 2021

Sales terminology might feel unfamiliar, but the beautiful thing about using sales customer relationship management (CRM) software is that it provides a common structure for a sales process. Sales CRM — Software used to streamline pipeline management and safely store customer information, communicate with prospects, and drive more sales.

Sales Hiring 321

Sales Hiring Startup Sales Outsourced Development 321

SaaStr

OCTOBER 14, 2021

And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. We’re getting used to seeing these super-high NRR numbers from the top developer-focused leaders, in many cases because utility pricing often encourages it (see also Datadog, Twilio, etc). 5 Interesting Learnings: #1.

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

Tom Tunguz

FEBRUARY 18, 2022

How can a sales leader develop similar repeatability? Much goes into it here are the reports he used to manage his team at the board level. Summing the estimates from each sales manager provides a different lens. Comparing the blue lines, we see sales managers' estimates are more conservative than the top-down figure.

Scale 332

Scale Sales Forecasting Outsourced Development 332

SaaStr

MAY 25, 2020

In your contracts. “Pacakage in extras, all users, projects, features into the price and reduce any hidden costs in contracts. “E contract” — Julie Grieve, CEO CritonHQ. ” — Lish Gates, Senior Manager, Algolia. ” — Claire Gunter, Sr Partner Account Manager, Algolia.

Sales Hiring 344

Sales Hiring Sales Outsourced Development Technical Review 344

SaaStr

JUNE 29, 2023

Many net-new purchases are for data security, compliance, risk management, and AI-powered tools. Contract values are up nearly 30% from two years ago, representing massive growth in company SaaS spend, which is already a top five line item.” As a result, we’re seeing SaaS companies develop new pricing strategies.”

VP of Engineering 298

VP of Engineering Trends Cybersecurity Sales Hiring 298

Clouded Judgement

JULY 16, 2024

Our platform’s extensible architecture also enables customers to rapidly adopt and develop new solutions that meet the unique and continually evolving needs of their business. Our solutions include the following: Financial Close and Consolidation. Financial and Operational Planning and Analysis.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

SaaStr

MAY 4, 2022

As your business grows in complexity, these drags on your infrastructure can impact your product development. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Leverage software to grow while managing cost. How can you use software to manage compliance for you?

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

MAY 27, 2021

The smaller the customer, the more important micro-cash management is. The folks that care about micro-cash management won’t. For larger customers, make annual contracts the default, once you’ve gotten a few under your belt. MongoDB in fact found pushing annual contracts led to a substantial decrease in sales.

Payment Features 251

Payment Features Outsourced Development Scale Payment Services 251

SaaStr

AUGUST 2, 2021

But developing solid partnerships takes vision, grit, time and patience. Service Providers: Many customers want to outsource specific work and services, so these partners operate in these spaces and can handle what’s needed. You need to manage the co-opetition. Examples include AWS, Adobe, Microsoft, and Google Cloud.

Outsourcing Services 290

Outsourcing Services Scale Scaling Outsourced Development 290

Tom Tunguz

MARCH 19, 2020

Customer success and account management teams should focus on understanding customer health. If a meaningful fraction of customers no longer pay the balance of their annual contract on the renewal date, then your startup’s cash flows will worsen. Great leadership is different than great management. Sixth, leadership.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

Tom Tunguz

OCTOBER 19, 2023

Core Eng Data Eng Products Data Products Microservices Data Mesh Service Level Agreements Data Contracts Access Control Data Security Observability Data Observability This convergence signals how far data teams have evolved into core engineering teams. They are central to product development & operations in technology companies.

Software Engineering 210

Software Engineering Engineering AI Data 210

SaaStr

NOVEMBER 17, 2020

How did Mark Zuckerberg manage to own 25% of Facebook? From the perspectives of people with significant experience and solid management backgrounds, what are the real reasons some people get promoted and others do not? I’m tired of running my (very) successful (VC funded) startup after 5+ years. What should I do?

Outsourcing Services 232

Outsourcing Services Venture Capital Outsourced Development Web Development 232

Tom Tunguz

SEPTEMBER 17, 2022

For example, quantifying the number of active wallets, the population of active developers, & other dynamics within the ecosystem. Centralized exchanges manage roughly 100m total active wallets. Developers push about 300,000 smart contracts to Ethereum every month, a figure that has been flat for the last five months.

Data 279

Data Blockchain Software Review Outsourced Development 279