Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 77

Customer Success Sales Recruiting Sales Hiring Scale 77

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Do this and the sales will come naturally. Andrejs Juš?enko

Scale 68

Scale Interviewing Technical Review B2B 68

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. And so, we tried to be a little bit ahead, where you need to build that sales muscle and also you need to build that marketing muscle.

Sales Hiring 143

Sales Hiring Scale SMB Sales Recruiting 143

Neil Patel

MAY 6, 2021

Basecamp is a project management software developed by 37Signals, and it provides an excellent example of a successful unique selling proposition. Ask your customers, employees, leadership team, and sales teams what comes to mind when they think about what makes your business special. Let’s look at a few more examples.

Business 142

Business Social Media Software Review Pricing 142

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

CustomerSuccessBox

DECEMBER 12, 2019

Can a software developer do sales? So hire a customer success leader, even if that person is doing the leadership position for the first time, so that the customer success team has a fair chance to make an actual impact. Here they make the mistake of making the customer support team do customer success. .

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. As a Product Owner, I was tasked with bridging the gap between Product and Sales and taking ownership over Sales tools. Sales owns one piece of the customer puzzle and CS owns the other.

Technology 52

Technology Customer Success Interviewing Scale 52

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. Are you focused more on that value for your sales cycle?

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Valuize Consulting

JUNE 10, 2020

In other cases, the reaction was to the realization that customer retention and expansion requires more than a successful sale and a quick launch. Unfortunately, these are often a collection of steps branded as ‘playbooks’ that lack integration with other key processes in sales and marketing.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Sales Hacker

JANUARY 3, 2022

Content is the cornerstone of sales enablement, but creating it is a massive headache. Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. Read on for a cursory overview of how Agile can be applied to creating sales content along with a few tips for getting started.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Outsourcing Services 101

How SaaS Works

OCTOBER 7, 2019

All too often we were winging it and learning the same marketing/sales/product lessons in parallel to other SaaS companies. This particular engine takes in sales/marketing efforts and produces revenue. This is because we have to repeat the sale over and over again to collect money over and over again.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

Kellblog

JANUARY 30, 2021

Leadership matters. Will there still be 12-legged sales calls? I was used to remote work for individual creative positions such as writer or software developer. So, with that charitable scoring, I’m 7 and 3 on the year. We do this for fun anyway, not the score. Kellblog’s Ten Prediction for 2021. Or, in France, la bise

Technical Review 143

Technical Review Payment Services Payments AI Search 143

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

User Pilot

JANUARY 14, 2024

Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. On average, they make $331k a year.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

SmartKarrot

MARCH 18, 2021

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Manage select strategic accounts of high priority in life sciences.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

JUNE 14, 2021

Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Develop content and material that will help customers understand complex transactions and legal agreements easier. Manage all post-sales client experience activity, including onboarding, user training, and ongoing engagement.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SaaStr

AUGUST 22, 2019

The vision of exceeding sales, establishing credibility and successfully launching a product is no small task, especially when striving for that perfect introduction into the world of consumers. This is a software development process for those of you who may not be familiar with it. We’re ready to develop it.

Scale 120

Scale Engagement Scaling Development 120

TriTuns

NOVEMBER 13, 2018

CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes. What do your CS services due to address these critical needs?

Customer Success 49

Customer Success Technical Review Scale Software Review 49

TriTuns

NOVEMBER 13, 2018

CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes. What do your CS services due to address these critical needs?

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SaaStr

JUNE 14, 2023

By embracing honest feedback, developing trust-based partnerships, and demonstrating a commitment to customer satisfaction, UiPath has been able to thrive within the competitive landscape of RPA and artificial intelligence software development.

Scale 223

Scale Artificial Intelligence Technical Review Software Review 223

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. It still continues to gain acclaim for its growth, product, and leadership. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. How sales worked, how pricing worked, how billboards work, and more. Yesteryear, if you had a communications product, you would go into a relatively top down, IT type sale.

Scale 285

Scale Underperforming Technical Team Engineering Wireless 285

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Usually, it requires an outbound sales motion. Many of these are names that you know, and this is actually the largest we’ve seen in history.

Cloud 101

Cloud Scale AWS Machine Learning 101

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. And then, we’ve got the operation of sales and marketing groups ready to lead that charge for us. Riding different motions at Gartner. Decentralizing innovation at Atlassian.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. Does having an exec and sales team in one place and the rest of the team elsewhere work? I think most of the time you still get the value of being remote, whether you’re in sales or marketing.

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

FastSpring

DECEMBER 21, 2020

My first job in tech was in 1998 as a software developer. In about 2002, I got into more of a leadership position for satellite offices of larger companies. It is always really cool to talk to sales leaders, and Brian is a genuine down to earth guy. How long have you been working in the SaaS/Tech industry?

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. Upselling is a sales strategy to get customers to increase spending by offering more or better versions of your product. The secret weapon for ABM alignment is the Sales and Marketing Standup.

Scale 58

Scale Software Review Sales Hiring Leadership 58

OpenView Labs

JULY 7, 2021

Decades ago, the typical software development cycle was to gather requirements, build something, test it, share it with end users, and then fix what you got wrong,” he says. They just need some guidance and leadership on how to get started. DataOps aims to bypass all of that by taking a more iterative and automated approach.

Technology 94

Technology Trends Consulting Software Development 94

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Q: In your experience working with a multitude of companies across various domains, what is the intersection of Customer Success, Product and Sales?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

ChurnZero

NOVEMBER 8, 2019

It s workstreams rely upon inputs like data entered by sales or even ‘gut instincts. ’ Since buyers typically follow a uniform purchasing journey , CRMs are ideal for managing a sales pipeline. . For most Customer Success workflows, CRMs require custom software development. Usability : .

Customer Success 63

Customer Success Scale Headcount Scaling 63

SaaStr

AUGUST 29, 2019

Because our go to market, we were spared that, but if you go to market is very high touch sort of enterprise field sales, you will be under incredible pressure in the early days to become that custom. I just had our call for example, was my CRO yesterday and we were discussing some, some adjustment to the sales model.

Sales Hiring 107

Sales Hiring Scale Outsourcing Services Scaling 107

SaaStr

OCTOBER 16, 2020

When engaging with bottoms up sales models, where does Paul identify the tipping points of going from bottoms up to top down? * I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it. What does really effective product marketing mean to Paul?

CTO Coach 171

CTO Coach Sales Hiring CTO Hire Software Review 171

Point Nine Land

OCTOBER 22, 2019

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. Up until this point, Jack and Rian had been dividing up all the tasks between them, including software development, sales, and customer service. Now they needed money to start hiring people.

Technical Review 40

Technical Review Scale Sales Hiring Business 40