SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. PST, to unveil the data behind effective scaling.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

Blulogix

JANUARY 23, 2024

By BluLogix Team Selecting a powerful subscription billing platform is a strategic move with the potential to revolutionize your business operations and yield considerable returns on investment (ROI). Inefficiencies in this area can cause revenue loss, diminish customer satisfaction, and inflate operational expenses.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Valuize Consulting

DECEMBER 20, 2023

Amidst this year of evolution, what was top of mind for B2B recurring revenue leaders in 2023? But, with a strategic blend of people, technology and processes for your Digital Customer Success program, you can create operational efficiencies that elevate your customer experience. Watch Webinar 2. Play Episode 3. Read Article 4.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52

Blulogix

JANUARY 23, 2024

The ROI of Your Subscription Billing Platform By BluLogix Team Selecting a powerful subscription billing platform is a strategic move with the potential to revolutionize your business operations and yield considerable returns on investment (ROI). Compliance Costs: Calculate potential savings related to compliance with tax regulations.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Stax

JUNE 11, 2024

TL;DR A cash discount program is a pricing strategy in which businesses offer customers a discount on the posted price of an item if they choose to pay by cash. Both strategies aim to adjust pricing based on the payment method but in opposing ways. In the case of surcharging, listed prices are actually cash prices.

Merchant Services 68

Merchant Services Payment Methods Payment Services Payment Solutions 68

Blulogix

APRIL 2, 2024

This ten-part blog series aims to demystify these complexities, offering actionable insights and strategies to help businesses streamline their subscription management and billing processes. Leveraging complexity to your advantage can differentiate your business in a competitive market.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

Valerian Tech

JULY 5, 2023

Increasing Efficiency and Streamlining Operations Efficiency is vital in managing the complex operations of a hospitality business. Technology integration enables automation and streamlines processes, leading to increased efficiency.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

Intercom, Inc.

AUGUST 16, 2022

Now is the time for support leaders to level up previous support strategies and adopt new tactics. But don’t worry if you’re not yet familiar with “in-context support” – today, we’re showing you its power and how to get your strategy started. Reduce investment costs. Ready to up-level your support strategy?

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

OPEXEngine

FEBRUARY 23, 2022

Like the benchmarking of any key metric, you will drive operational efficiency and better use of your resources, when you see the variance between your company and your peers at the same stage and with a similar business model. Quarter 2 revenues minus Quarter 1 revenues) ÷ Quarter 1 Sales and Marketing Expense.

Scale 52

Scale Benchmarks Marketing Sales 52

Blulogix

FEBRUARY 9, 2024

Why Data Mediation and Rating Matter Billing Accuracy: Inaccurate billing can erode customer trust and lead to revenue leakage. Operational Efficiency: Automating data mediation and rating processes reduces manual errors and operational costs.

Data 52

Data Scale compliance B2B 52

Navint

FEBRUARY 26, 2019

Topics Include Five Phases of Recurring Revenue Business Growth and Successfully Scaling Recurring Revenue Businesses without Friction. Both their strategic and operational insights will help our attendees understand how to address persistent pain points, minimize friction, and maximize profits in the subscription economy.”.

Outsourcing Services 40

Outsourcing Services Scale Revenue Outsourced Development 40

ChurnZero

JUNE 12, 2020

Why You Need Operations to Scale. Poor strategy, organization, and execution hurt your productivity and therefore your scalability. When we represent our organizations, we want to generate more revenue with fewer resources,” explains Smartsheet in their article on calculating productivity.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

User Pilot

FEBRUARY 4, 2023

Strategic initiatives serve as the core foundation for your company’s strategies and play a crucial role in their success. They help you make the most efficient use of your resources by prioritizing the most impactful initiatives. Goal Objectives Strategy Tactics (GOST) marketing plan model. Initiative example #1.

Development 98

Development Scale Retention Onboarding 98

How To Buy Saas

MARCH 25, 2024

Promotions and Loyalty Programs One of the common strategies to promote your business and retain customers is offering promotions and loyalty programs. This technology may require investment, but the result will be well worth it. SaaS RevOps Revenue Operations (RevOps) is a strategy in SaaS.

Business 52

Business SaaS Generative AI Transportation 52

yoursales

FEBRUARY 26, 2024

Most importantly, it fixes one of the biggest pain points in B2B Sales: lack of insight into the revenue stream. Tools like Clari leverage machine learning algorithms to analyze historical data, enabling businesses to anticipate market changes and align their strategies with future demands. AI detection has become a thing.

Scale 52

Scale AI B2B Engagement 52

ChurnZero

MAY 20, 2021

Chasing the wrong priorities and investments can quickly snowball and compound over time, resulting in stunted progress and flatline growth. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization. Build Phase. Traits: Product-market fit. $6M

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

FEBRUARY 1, 2022

It takes timely strategy execution while managing growth versus cost. When structured correctly, finance can improve overall operational efficiency by helping all the operators be more thoughtful about their business. Measure what matters and invest appropriately. Focus on a multi-year horizon.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

InsightSquared

AUGUST 14, 2019

Many of today’s forward-thinking companies have already begun using AI in their sales strategies. With the potential to maximize sales leads, reduce costs, increase sales, and optimize return on investment, AI is soon to become a sales rep’s best friend. Strengthens Communication With Sales Leads.

AI 91

AI Artificial Intelligence Sales Recruiting Forecasting 91

SaaStr

JANUARY 17, 2020

How does Yousuf advise CIOs to approach pricing strategy when pitching CIOs? But it also means that SaaS has had a much bigger impact in the growth of businesses and in the ability for companies to execute a great go-to market strategy. Harry Stebbings: I couldn’t agree more in terms of the centrality of the strategy.

CTO Hire 133

CTO Hire compliance Scale Startup 133

Kellblog

MARCH 11, 2020

Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. Constrain services to no more than 20% of revenue. All that costs you some margin.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Strategy - annually changes. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service. Operational efficiency. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Grew to over a hundred million dollars in revenue in five years. Matt Garratt: Fantastic.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

SaaStr

MARCH 15, 2024

Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue. In their most recent earnings call, they made a change in strategy to lean more into product-led. Customer acquisition.

AI Search 223

AI Search SaaS Advertising Sales Hiring 223

OPEXEngine

DECEMBER 23, 2020

Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. Constrain services to no more than 20% of revenue. All that costs you some margin.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Neil Patel

NOVEMBER 30, 2020

More than 17 percent of small businesses have lost customers through downtime, and 37 percent have lost revenue. This means you’re improving your customers’ experience with your company and boosting operational efficiency, all at the same time. What’s important for your marketing strategy? The upshot? Simplicity of iPaaS.

Marketing 110

Marketing Scale Technical Review compliance 110

OpenView Labs

FEBRUARY 11, 2021

As a founder, you can use this 84 cents to pay salaries, office rent, dividends, or invest in R&D. Now, for each segment, isolate its revenue and COGS. If revenue hides all sins, gross margin reveals them via segmentation. “If revenue hides all sins, gross margin reveals them via segmentation.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

Valuize Consulting

JULY 13, 2022

Customer Success Operations is the engine that powers your customer lifecycle with the goal of achieving best-in-class Net Dollar Retention. To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Navint

OCTOBER 30, 2019

Fusion of strategic business process and technology capabilities will enable end-to-end lead-to-revenue transformation. As the shift to a recurring revenue model continues, many businesses struggle to create sales and billing processes that support the dynamic nature of the modern contract. BOSTON, Oct.

Operational efficiency. 14

Operational efficiency. Healthcare Consulting Technology 14

Stax

NOVEMBER 29, 2023

Think of it as a financial compass; it guides entrepreneurs through their revenue and expenses, enabling them to make informed decisions that can define the fate of their businesses. When regularly reviewed, P&L statements are like a consultant in a spreadsheet, identifying trends in revenue, expenses, and profitability over time.

Payment Services 88

Payment Services Payment Methods Software Review Payments 88

Stax

JANUARY 1, 2024

Business savings accounts are crucial to a sound organizational strategy. Moreover, it can bolster a business’s creditworthiness and lay a foundation for future investment opportunities. This can affect cash flow, particularly for smaller businesses or those with fluctuating revenue.

Business 88

Business Banking Software Review Technical Review 88

SmartKarrot

NOVEMBER 2, 2020

Infinipoint is a customer success consultancy that optimizes customer retention and revenue. Its stellar strategies help the client to receive the highest retention. N2 Customer Success Consulting helps to augment your recurring revenue. Their framework provides various CS training and mentoring courses too. Infinipoint.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

Sales Hacker

APRIL 6, 2022

This leads to discounts being given too generously or too soon, reducing sales margins, and making it more difficult to hit revenue targets. Effective leaders know that investing in the right tools will help them streamline and standardize their sales processes, and make for a happier and productive workforce. Faster time to revenue.

Scale 96

Scale Software Review Marketplace as a Service Outsourced Development 96

User Pilot

NOVEMBER 14, 2023

You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions. Both reporting and analytics are meant to provide valuable insights Reporting and analytics are both integral elements of a strong data strategy.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

SmartKarrot

FEBRUARY 6, 2024

This challenge has given rise to the concept of omnichannel strategies, a comprehensive approach that aims to create a consistent and unified experience for customers across all platforms. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Strategy Social Media Artificial Intelligence 10