SaaStr

JANUARY 13, 2023

We’ve had Fractional CFOs for a very long time, and perhaps they inspired the trend. In fact, the other day, I interviewed a Fractional CRO who raved about the experience and what an incredible job he’d done for a CEO I knew. . — Cynthia Hollen / Omnitail … OnMyWay Commerce (@cynthiahollen) January 9, 2023.

Sales Hiring 329

Sales Hiring Venture Capital Scale Finance 329

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. Jason Lemkin has interviewed some of the best founders on his podcast, SaaStr Annual. He approaches interviews with profound respect for the founders he interviews.

Sales Hiring 300

Sales Hiring Outsourcing Services Technical Review Scale 300

User Pilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. User interviews: Conduct in-depth one-on-one conversations with customers for personal insights about a product or issue. Let’s go back to the goal of improving onboarding.

SaaS 83

SaaS Social Media Interviewing Scale 83

Buffer Resources

JULY 31, 2024

The ability to spot trends from a vast web of information : Seeing new information pop up every day and sharing it is one thing; connecting the dots is another. Find newsletters that interview people in your niche, share relevant news, and help you stay on top of trends. How do you find these email newsletters?

Social Media 106

Social Media Software Review Trends Content Marketing 106

SaaStr

JUNE 5, 2022

Otherwise, you won’t see the different trends. Most of you think sales reps you interview need to know your product at least well enough to ask good questions. This survey is consistent with a lot of interviews I’ve had with CSMs recently, who say they do QBRs, but in practice only get a few customers to shop up.

Sales Hiring 288

Sales Hiring Interviewing Revenue Sales 288

Buffer Resources

AUGUST 26, 2024

Consider discussing industry trends, offering career advice, or sharing lessons learned from your own journey. Tap into trending audio Trending audio and music tend to rear their heads on TikTok first, then pop up on Instagram and Facebook Reels — so you'll be ahead of the curve if you keep an eye on TikTok.

Social Media 115

Social Media Trends Branding Engagement 115

SaaStr

MAY 27, 2022

Otherwise, you won’t see the different trends. Most of you think sales reps you interview need to know your product at least well enough to ask good questions. This survey is consistent with a lot of interviews I’ve had with CSMs recently, who say they do QBRs, but in practice only get a few customers to shop up.

Sales Hiring 340

Sales Hiring Pricing Scale Interviewing 340

SaaStr

SEPTEMBER 20, 2024

Another new trend is people reverting to founder-led sales because of mishires and getting burned. Four minutes into an interview, they’ll say how the CEO or VC screwed them over, or the startup didn’t make it, and it wasn’t their fault. When you’re tired and have honestly interviewed 30 candidates, push on and find someone you love.

Sales Hiring 310

Sales Hiring Sales Recruiting Scale Technical Review 310

SaaStr

FEBRUARY 23, 2022

Loom has spent time improving their hiring with async, with pretty impressive results: The company has a 93% satisfaction rate for their interview process. Loom uses async video throughout its recruiting and interview experience to connect with candidates in a very personal way while offering a window into what work life is like at Loom.

Scale 279

Scale Company Culture Interviewing Communication 279

Buffer Resources

SEPTEMBER 3, 2024

But just because we're not tapping into all the mindful, demure trends of the moment doesn't mean we can't have social media success—and our hard work on LinkedIn this year proves it. We want our customers and audience to see us as trusted, reliable, and thoughtful. It’s important to have a mix.

Social Media 106

Social Media B2B Interviewing New CTO 106

Buffer Resources

AUGUST 7, 2024

For example, watch brand Breda Studio would benefit from searching hashtags like #watchtok or #womenswatches to find relevant TikTok creators​ Explore influencer directories : Platforms like Instagram and TikTok have directories where you can start your search and find popular and trending influencers in various niches.

Social Media 111

Social Media Compensation Technical Review Branding 111

User Pilot

MARCH 6, 2024

What conversion rate optimization trends are worth adopting? TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Hubspot’s chatbot.

Trends 105

Trends Social Media AI Search SaaS 105

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. Podcast Full Interview: Audio Listen online or find it on more podcast services. Learn more and listen here.

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

SaaStr

SEPTEMBER 1, 2021

Marqeta Board Member Amy Chang interviews Peters about her extensive experience in revenue and marketing and how to align the two strategies. Since marketers have valuable intel around intent, they should collaborate with the revenue department and let them know what’s trending and figure out how to reach those target accounts. .

Revenue 274

Revenue Strategy Marketing Interviewing 274

User Pilot

OCTOBER 20, 2023

Our article explores 8 key trends in product management that you can’t afford to miss! Product management trends product leaders should follow There are a number of product management trends that the product leader of the future can’t afford to ignore. ” Curious about other trends in SaaS onboarding?

Trends 105

Trends Artificial Intelligence Management AI 105

SaaStr

DECEMBER 11, 2021

The singular largest mega-trend and transformation in enterprise software history—digital transactions and hybrid work—is playing out right here, right now. Hybrid work improves, not hinders, collaboration with customers. Every company will eventually be a hybrid work organization. This was true before the pandemic but is especially true now.

Scale 299

Scale Cloud Interviewing Scaling 299

SaaStr

MAY 12, 2023

What would you ask in an interview, to see whether they’re good? People don’t actually know what they’ll buy, or at least you’re probably not good enough to use interviews to figure it out. Even professional interviews get it wrong all the time. So for example, at Smart Bear I knew we needed better SEO.

Engineering 298

Engineering Sales Hiring Interviewing Scale 298

SaaStr

SEPTEMBER 21, 2021

CNBC Technology Reporter Kate Rooney interviews Eric Sager, the COO at Plaid, asking for his take on the state of fintech today and tomorrow. It’s now embedded in how consumers think about financial services and how they want to consume them, and that trend will only continue.” . Enter your email below for the latest SaaStr updates.

Finance 255

Finance Innovation Banking Interviewing 255

SaaStr

MARCH 30, 2022

Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win. The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. However, the companies that adapt and create transformational change tend to survive.

Scale 279

Scale Sales Hiring Marketplace as a Service Construction 279

Intercom, Inc.

DECEMBER 22, 2020

With this new context in mind, Scale looked at key trends and emerging ways of thinking, offered strategic guidance to business challenges, and gleaned key insights from industry leaders navigating the new landscape. We broke down the key customer support trends you need to know for 2021. So what did we cover this year?

Scale 220

Scale Scaling Customer Support Interviewing 220

Stax

MAY 16, 2025

Adam Gray , Chief Transformation Officer at Stax, recently sat down with Hal Levey of PYMNTS to discuss emerging trends in payment processing and vertical integration. Watch the full interview with Adam Gray and PYMNTS to learn more.

Payments 88

Payments SaaS Payments Finance Payment Services 88

SaaStr

JANUARY 21, 2020

When I’m hiring salespeople, I take the mission, vision, values, whether it’s helping practices thrive, whether your values are speak up, work hard, tying those into interview questions. Do they peel the onion back during the interview? Hey Dan, these are the quotas that we talked about during the interview process.

Sales Recruiting 330

Sales Recruiting Sales Hiring Scale Sales 330

SaaStr

APRIL 4, 2022

This can be done through a combination of interviews (win/loss, buyer, customer), listening to the market, and observing trends throughout the competitive landscape. Doing a deep dive into the voice of a customer will help you discover and understand your customers’ greatest needs and their primary purpose for using your product.

Scale 279

Scale Revenue Scaling Marketing 279

User Pilot

MAY 30, 2024

PMs should offer usage analytics , behavioral trends, and findings from customer interviews. Analyze customer behavior through funnel , trend, path , and cohort retention analyses. Joint planning sessions PMs and PMMs should collaboratively discuss strategy and roadmaps. NPS survey created in Userpilot.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

FastSpring

SEPTEMBER 12, 2024

On this episode of Growth Stage, we interview Jay Jia, FastSpring Senior Account Executive, about his insights into: Tips on expanding a digital goods company in Asia. Current market trends in Asia that can affect expansion and the challenges associated with those market trends. Jump to video. | Jump to transcript.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

SaaStr

FEBRUARY 11, 2020

So, one of the biggest trends, and if were downstairs this morning, you would have heard me mention this, is this rise of overwhelm. So that’s, I think, the Uber-trend and that affects everything here. You’re going back to the uber-trend. We weren’t getting any responses, doing some interviews and such.

Scale 278

Scale Outsourcing Services Revenue Outsourced Development 278

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Stream both interviews below and see highlights from each. How to Price a New Product.

Pricing 146

Pricing Payment Solutions Payment Services Scale 146

Intercom, Inc.

NOVEMBER 17, 2021

“Researchers acknowledge and invest in the ‘ what’, but often forget to slow down and understand the ‘ why’ – the people behind the numbers and emerging trends”. They acknowledge and invest in the “what”, but often forget to slow down and understand the “why” – the people behind the numbers and emerging trends.

Sales Recruiting 156

Sales Recruiting Sales Hiring Interviewing Trends 156

Intercom, Inc.

APRIL 5, 2018

What follows is a lightly edited transcript of the interview. This is part of an ongoing series of interviews about unlocking the potential of growth. Adam: Do you think this is part of a larger trend of marketing and product roles blending, or are you more the exception to the rule? PR is an underused growth tactic.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

FastSpring

AUGUST 19, 2022

UBP is trending as a solution to an old problem : pricing needs to accurately reflect value — for both sides. Why Is UBP Trending? Like many trends, usage-based pricing is a catchy name with recent success stories that play on an existing concept — pricing fairly. Here’s my take on it in a nutshell: ? RSVP and learn more.

Pricing 148

Pricing SaaS Technical Review Forecasting 148

User Pilot

AUGUST 30, 2024

Conducting market research offers numerous benefits, including a better understanding of customer needs and market trends. User interviews : One-on-one conversations for qualitative insights. Keeping a pulse on your market allows you to spot emerging trends and unmet needs. What is market research?

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

DECEMBER 31, 2024

On the other hand, Hotjar offers more options for extensive user research Hotjars one-on-one interviews stand out. With Hotjar, you can conduct one-on-one interviews for in-depth product insights. You can also visualize user behavior and product usage data in the form of various reports, including funnel, path, and trend analysis.

Software Review 52

Software Review Mobile Interviewing Technical Review 52

Intercom, Inc.

MAY 22, 2018

Instead, through interviews or field studies, you’ll get answers to questions like: What attracts our target segment to use our product? If you’ve previously used research only for evaluative or iterative purposes, exploratory research is going to feel different than what you’re used to. To use competitive products?

Innovation 223

Innovation Development Interviewing Data 223

User Pilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Finally, Userpilot’s analytics allow you to track every user action in the app automatically, without tagging them, and analyze the data in funnels, paths, trends, and heatmaps. Best for : Remote user research and interviews.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Buffer Resources

SEPTEMBER 26, 2024

Each issue is a deep dive into a social media best practice or an interview with a social media marketing manager. It’s a marketing resource that contains social media trends, advice, feature updates, and other things we’ve published on the company’s blog. 🎧 Listen to Creators on Air.

Social Media 119

Social Media Marketing Interviewing Leadership 119

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Trending sounds, compelling visuals, and subtitle captions can make the narrative more immersive.

Social Media 136

Social Media Trends Branding Engagement 136

Intercom, Inc.

SEPTEMBER 10, 2020

Yet the trend in most SaaS businesses has been to have specialists: one to set the appointment, another to onboard the customer, and another to expand. You can also read a full transcript of the interview which has been lightly edited for clarity. That’s the optimal design,” he says.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226