Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

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Interviewing B2B Marketing Underperforming Technical Team 52

ProfitWell

JUNE 2, 2020

Tien Tzuo, CEO and founder of Zuora, said building a long-term sustainable startup begins with understanding that change happens over time. As a widely recognized leader in the SaaS industry, Tien first defined the "Subscription Economy" that we all know and love. The shift from a product economy to a subscription economy.

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Subscription Payment Features Startup Technology 72

Valuize Consulting

MAY 18, 2022

In this interview, Jean examines the state of the CS technology market today and shares his expertise on how you can maximize your Customer Success platform investment. If you’re an early stage startup, I recommend starting with a spreadsheet that captures your most crucial data points; what do your customers buy?

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Technical Review Interviewing Technology Customer Success 52

Kellblog

MARCH 29, 2023

The presentation has three sections: First, an introduction which quickly reviews the ways the startup world has changed in the past 6 months. Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024.

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Metrics Compensation Benchmarks Interviewing 121

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. In fact, over two-thirds of their total users are startups. You can access the full 2020 Startup Sales Stack Report here.

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Technical Review Scale Trends Startup 118

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

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Payment Methods SaaS Payments Payment Solutions Payments 176

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Listen to how he turned his small startup team into a force multiplier in this episode. .

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Scale Sales Hiring Scaling B2B 233

FastSpring

SEPTEMBER 16, 2022

More established professionals and businesses (less students and early-stage startups). This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. That includes: A global focus.

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SaaS Payments Payment Solutions Merchant Services Software Review 143

Mucker Capital

APRIL 2, 2024

This can be done by counting activities like emails, phone calls, or interviews. Visualizing Impact Visualize the potential impact of the solution on revenue growth or churn reduction, which can be particularly compelling for subscription-based companies where valuation is tied to recurring revenue.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

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Scale Payments Subscription Payment Features 211

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So it could be on that side.

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Subscription Payment Features Scale Underperforming Technical Team 106

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 99

Healthcare AI Payments Enterprise 99

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Rohini: Exactly.

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Payment Methods Merchant Services Scale Payment Features 195

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. But don’t stop there.

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Benchmarks Churn Payments SaaS Payments 135

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

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Subscription Payment Features Social Media Business 64

Valuize Consulting

AUGUST 6, 2021

A few of my friends worked at a tech startup (Sailthru) and referred me for a role. When things shifted to deliver technology as a service through a renewable subscription, customer/vendor relationships and outcome management became critical beyond their previous weight. How do you think the domain will continue to evolve?

Scale 52

Scale Customer Success Interviewing Scaling 52

Intercom, Inc.

JANUARY 5, 2022

But before universities would do business with them, they needed assurance on their security posture. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Security on auto-pilot. Less than a year later, Drata was launched.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JANUARY 24, 2024

As a startup, it’s tempting to try and do everything. As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be. Lattice had limited resources and a small team, which meant they needed to focus in. In the early days, you have to.

Scale 216

Scale Sales Hiring Scaling Revenue 216

Chart Mogul

JUNE 9, 2021

His first tech startup was called MyCase, a SaaS product that, “keeps all of your important case details — documents, contacts, calendars, emails, tasks, invoices — in a single, organized location.” Matt Spiegel is a licensed lawyer and serial entrepreneur.

Strategy 52

Strategy Entrepreneurship Payment Features B2C 52

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Qualitative research includes written survey responses, feedback from focus groups, and one-on-one customer interviews.

Interviewing 72

Interviewing Scale Acquisition Data 72

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Intercom, Inc.

JULY 29, 2021

If there’s anything we’ve learned when it comes to working in hypergrowth startups is that you’re not really supposed to have it all figured out on the first try. SaaS is the subscription business. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Iterate, iterate, iterate.

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Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Kellblog

JANUARY 2, 2024

While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. A Slow Bounceback in Startup Land. There’s 3200 startups failed in 2023. So, what will happen in startup land in 2024? The rise of unified ops.

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help. A case in point is when we ask about Chargebee and then let’s say feedback on invoicing access.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. How does Harry think about when is the right time for a startup to raise VC funding? Do you have to invest in it from Day 1?

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SaaS Payments Payment Methods Finance Payments 207

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. And I decided that I wanted to join a startup because I was young, I had no responsibilities, risk meant nothing.

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SMB Scale Startup Marketplace as a Service 173

SaaStr

APRIL 2, 2019

” Small businesses have a whole set of bills they need to pay, they’ve got invoices they’re expecting in from customers, some of those invoices are late, and they’re trying to basically pull together this like Tetris map of cash flow. Then, when you actually start hiring, you’re going to be interviewing.

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Scale Sales Hiring Scaling Strategy 192

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

FastSpring

AUGUST 2, 2023

As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” To take advantage of our Contextual platform, its subscription and pricing capabilities, B2B offerings, and advanced reporting tools, just open a ticket with our support team here: [link]. Read how Walls.io

Payment Solutions 147

Payment Solutions Payment Methods Merchant Services AI Search 147

OpenView Labs

MARCH 27, 2019

Hiring can be daunting in a rapidly growing startup. To dive into best practices, I spoke with Jenny Shedd , a Recruiting and Talent Strategy Consultant, who guides startups on ATS buy-in from senior leadership and implementation. ATS’ for basic, premium and top grade subscriptions. When to implement an ATS. Scorecards.

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Sales Recruiting Sales Hiring Scale Interviewing 56

Neil Patel

SEPTEMBER 1, 2020

YouTube’s product chief underlined the reality of the impact of suggested-to-watch videos in an interview, noting 70% of a user’s time spent on the platform was dictated by the company’s suggested video algorithm. What began as a venture capital-funded technology startup in 2006 is now our go-to spot for all things video.

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Venture Capital Advertising Engagement Benchmarks 145

Neil Patel

SEPTEMBER 11, 2020

Gusto is perfect for most startups and small businesses. Whether you’re a small company or a fast-growth startup, OnPay is versatile enough to suit your needs. You can also get unique benefits, like personalized training, legal assistance, background checks, and interview scheduling too. Get started with Gusto today ! #2

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. Today, I manage a team of 5 at an amazing startup called UpKeep.

Scale 101

Scale Technical Review Sales Recruiting Technical Advisors 101

SaaSHolic

MAY 15, 2023

Differences and similarities between Latin American/Brazilian startups and Silicon Valley startups are discussed, with a focus on challenges related to data ownership, regulatory and intellectual property rights, and fostering innovation.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

ProfitWell

APRIL 13, 2020

Plus, we spot a new podcast for those in the subscription camp. And the 65+ startups helping you nail your work from home. The experts she interviews share wisdom you can start implementing with your sales team, stat, as they also tackle challenging questions with regard to the ever changing economic landscape as a result of COVID-19.

Sales Recruiting 52

Sales Recruiting Marketing Consulting Subscription 52

SaaStr

APRIL 7, 2022

Any fast growing startup in here and you’rer hiring and HR to handle your employee hiring, you could probably have a robot do 88% faster, better for your employee, and not have to hire fast. Any one employee, and you’re required to have at least three interviews, can say no and there’s no exceptions asked.

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Sales Hiring Scale Sales Recruiting Outsourcing Services 250