User Pilot

APRIL 30, 2024

Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Glenn delves into different ways for leveraging feedback, managing negative responses, common mistakes companies should avoid, and much much more. User interviews are great for in-depth insights. Let’s dive in.

Interviewing 82

Interviewing Software Review Outsourced Development Trends 82

Mucker Capital

OCTOBER 10, 2023

Sales development is a nuanced blend of art and science, requiring a delicate balance for its effective implementation within a company. Drawing from substantial experience, Sally Duby from The Bridge Group provides valuable insights into the intricate realm of sales development. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products? Transparency is critical.

Healthcare 110

Healthcare AI Payments Enterprise 110

User Pilot

APRIL 25, 2024

Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. For SaaS product managers, market research, including competitive analysis, is crucial. Interviews. Focus groups. Product trials.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product adoption software? Note, though, that customizing the surveys may require a bit of developer knowledge.

Software Review 93

Software Review Software Scale Onboarding 93

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Intercom, Inc.

JUNE 10, 2020

If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. All great Product Managers and all great Designers have strong Product Judgment. This is why when I run customer interviews, I always cover a lot of ground.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

User Pilot

NOVEMBER 29, 2023

Developing strategies to reduce churn and increase customer lifetime value. Advanced organizational skills, such as time management. Some of these include user behavior tracking tools, CRM software, feedback, and project management tools. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 89

Retention Customer Lifetime Value Churn Outsourced Development 89

Intercom, Inc.

APRIL 19, 2018

Over time I had eight different jobs there and progressed from an engineer, to technical project manager, to technical program manager, to manager, to a manager of managers. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

FastSpring

APRIL 26, 2022

Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower. So the flip side is that SaaS companies targeting individuals or small businesses with a larger customer base and shorter contract lengths will naturally have higher churn rates.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Hacking Revenue

MAY 14, 2017

Business Development means different things to different people in different industries. Million people listed in Linkedin alone(!) – the job description, goals and responsibilities of a Business Development person are dramatically different from company to company. Reflecting management goals. Hope I can add you value.

Outsourced Development 55

Outsourced Development Development Business Sales Hiring 55

Sales Hacker

JUNE 17, 2019

She’s great at managing people and incentivizing teams. She’s an incredible leader and she has a number of great insights, both about how to manage people and how to incentivize teams, but also how to be a great chief revenue officer. It’s a great interview. Thinking Outside the Manager’s Box. Sam Jacobs: ?

Sales Hiring 63

Sales Hiring Scale Management Sales 63

Sales Hacker

NOVEMBER 9, 2020

This benefits you, the sales leader trying to develop their sales stack in two large ways — reduced cost (in most cases) and reduced risk. Based on our interviews and research, this spike in adoption isn’t a temporary fad but seems to be a long-lasting change as users begin to acknowledge the added value of digital support.

Technical Review 118

Technical Review Scale Trends Startup 118

The Angel VC

APRIL 1, 2017

Being willing to invest in an internal recruiter or talent manager (or more broadly, an HR person) early on requires pretty big balls a lot of confidence. It’s a lot of work, and if you have only developers and sales/marketing people in your company you’ll have to do the bulk of it yourself.

Sales Hiring 168

Sales Hiring Sales Recruiting Startup Software Review 168

Intercom, Inc.

DECEMBER 21, 2021

And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective. There are plenty of resources and advice on unlocking the secrets of the engineering management career path. But what if the manager role is not for you? Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

APRIL 29, 2021

Most CEOs/hiring managers have zero experience working with an outsourced search firm—and they don’t have an understanding of which firms are relevant to engage. It can take hours to source, connect with, and interview just one candidate. Save the true interview questions for the follow-up call. Time is valuable.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

Intercom, Inc.

AUGUST 27, 2020

Today the subscription management platform is helping industry powerhouses across the Fortune 500, including Ford, Caterpillar, and Thermo Fisher, shift their perspective from transactions to relationships. The simplest, of course, is just to take the existing product and sell it in annual contracts rather than in a perpetual license.

Scale 211

Scale Payments Subscription Payment Features 211

User Pilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Average salary: $192,383/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. In the early days, you will be managing full sales cycles. How can we all avoid firing our first sales manager? Well, typing that made me sick!

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Baremetrics

NOVEMBER 25, 2021

Interview stakeholders 2. You can create your hiring plan by considering the following steps: Interview stakeholders. Interview stakeholders A stakeholder is anyone who would be affected by hiring (or not hiring) new personnel. You might also have a developer who deserves to be recognized as a senior developer.

Sales Hiring 97

Sales Hiring Sales Recruiting Finance Forecasting 97

Chart Mogul

NOVEMBER 24, 2022

Analyze your churn data for any patterns Identify who your best-fit customers are Extend your cash runway Develop a customer health score Build customer feedback loops Conduct exit interviews. Develop a Customer Health Score. Vitally’s Parker Moore recommends developing a health score. Conduct Exit Interviews.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Elodie’s interview where she gives insights into how you can manage churn efficiently. She’s one of the Top Customer Success Influencers. The following is what she has to say.

Churn 52

Churn Management Customer Success Subscription 52

Sales Hacker

FEBRUARY 1, 2021

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

Retention 74

Retention Outsourced Development Technical Review Innovation 74

Sixteen Ventures

SEPTEMBER 10, 2020

choose not to renew their contract. Why did you choose not to renew your contract?”. And if you can, go back, at least, 30-days for self-service, month-to-month “contracts” or a quarter or two for annual contracts to get customer-derived reasons for churn. . Churn Classification Framework For Customer Success Management.

Churn 131

Churn Customer Success Systems Review Outsourced Development 131

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

Sales Hiring 88

Sales Hiring Sales Recruiting Banking Outsourced Development 88

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. Where does Jessica find managers and founders do pipe reviews wrong? Below, we’ve shared the transcript of Harry’s interview with Jessica.

Sales Recruiting 170

Sales Recruiting Technical Review Sales Hiring Outsourced Development 170

Point Nine Land

MARCH 7, 2019

Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. If there’s a trade-off between hiring a CFO and, say, a marketing leader or 1–2 developers, most founders will understandably go for the latter. Not sure what your subsidiary structure etc. Some time around the $0.5–1.5

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Sales Hacker

JUNE 4, 2018

Outsourcing sales is a great example of how this can work out in your favor. If you hire remote contractors from developing countries, you’ll see the greatest cost savings in terms of hourly rates. Carefully create a detailed contract or employment agreement that will protect both parties. The good news?

Outsourcing Services 45

Outsourcing Services Sales Hiring Outsourced Development Business 45

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. So if you really want to stand out to hiring managers, follow these tips: Be specific.

Sales Recruiting 137

Sales Recruiting Sales Hiring Scale Social Media 137

Neil Patel

SEPTEMBER 25, 2020

Develop a High-Performing Social Media Strategy. From there, they’ll develop a custom social media strategy to help you smash your goals. Some social media consultants offer training so that you can continue to manage your campaigns effectively. Project Management. Is there a minimum length of contract?

Social Media 141

Social Media Consulting Development Team Review Marketing 141

Kraftblick

AUGUST 19, 2020

How do you manage to compete with Leadpages, Tilda, Wix? Currently I work with 5 developers: 4 of them work full-time, one part-time. I am not a coder, and I am engaged in marketing, seeking new employees, and developing a business. Do you work with local developers or outsource development to other countries? —

Social Media 98

Social Media Outsourcing Services Outsourced Development Software Review 98

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. Using conversations with customers to inform the development of the sales playbook. The benefits of a career in finance on evaluating companies.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

ChurnZero

DECEMBER 28, 2021

In this article, ChurnZero’s Manager of Customer Success, Bri Adams, shares how to use a “Strong Talk” framework to add more depth, substance, and compassion to your customer conversations. But occasionally, your busy days get interrupted by an email from a customer who wants to cancel their contract.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Sales Hacker

DECEMBER 20, 2022

I’m a developer, and I convinced someone to develop a solution on credit for that festival and ended up selling like two tickets. But I managed to sell to the same customer a year after, people saw that there was a need, and we started building the business. Once I got confirmation two weeks later, I could start selling.

Sales Hiring 76

Sales Hiring Travel Scale Outsourced Development 76

CustomerSuccessBox

JUNE 21, 2022

This enables the onboarding specialist to take control of the situation and answer questions about the path forward after contracts are signed. The customer begins to understand that the onboarding manager will take them through their customer journey. Resource : What role can Customer Success Manager play in product management?

Scale 52

Scale Onboarding Scaling Strategy 52

Sales Hacker

SEPTEMBER 30, 2019

How to transition between sales engineering to managing revenue. Vikas’ Journey from Sales Engineer to Managing a BD Team (22:20). Vikas’ Journey from Sales Engineer to Managing a BD Team (22:20). The Art of Hiring and Managing Well in Sales (27:47). Now, without further ado, my interview with Vikas Bhambri.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Sales Hacker

NOVEMBER 25, 2019

How to develop your frontline managers [15:54]. Don’t focus on ‘being liked’ as a sales manager [17:10]. Dan is the chief revenue officer and chief strategy officer at Dialpad, which is helping people manage their telephony across big customer support teams and big customer service teams, sales teams, etc.

AI Search 73

AI Search AI Sales Hiring Scale 73