Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. In interviews, ask them if they want to close any in the first 90 days.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products? Transparency is critical.

Healthcare 106

Healthcare AI Payments Enterprise 106

Baremetrics

AUGUST 29, 2021

This process is quite inefficient, however, and you might find yourself spending a lot of time, effort, and development money on customers who, in the long run, will do little to help you grow. Step 2: Interview a sample of current ICP users. Use the insights you gained through segmentation to select about 20–30 customers to interview.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Sales Hacker

MARCH 28, 2023

And it can help marketing develop messages that are on point. Generally speaking, if you’re new to market, it’s better to start with an ideal customer profile and then develop your buyer personas once you get to know them better. There are two ways to do this: customer interviews and demographics. Add the list to a spreadsheet.

Outsourced Development 107

Outsourced Development Interviewing Technical Review Software Review 107

Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . Strong online social connection: Making time and space for the support team to develop rapport and have fun outside of their day-to-day work. .

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. This is why when I run customer interviews, I always cover a lot of ground.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

User Pilot

MAY 7, 2024

Note, though, that customizing the surveys may require a bit of developer knowledge. User interviews : Conduct interviews and usability tests before and after product developments to determine what works or doesn’t work for your product. User feedback : Create microsurveys (NPS, CSAT, CES, etc.)

Software Review 105

Software Review Software Scale Onboarding 105

User Pilot

APRIL 25, 2024

Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. These methods afford a deeper understanding of your target demographic, allowing for customized strategy development. Interviews.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

FastSpring

APRIL 26, 2022

Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower. So the flip side is that SaaS companies targeting individuals or small businesses with a larger customer base and shorter contract lengths will naturally have higher churn rates.

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Hacking Revenue

MAY 14, 2017

Business Development means different things to different people in different industries. Million people listed in Linkedin alone(!) – the job description, goals and responsibilities of a Business Development person are dramatically different from company to company. Hope I can add you value. Network and your brand .

Outsourced Development 55

Outsourced Development Development Business Sales Hiring 55

Intercom, Inc.

APRIL 19, 2018

I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering. I interviewed a bunch of our principal engineers, and even a bunch of our lesser tenured engineers, to get everybody’s thoughts and feelings on what Run Less Software should mean. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

User Pilot

NOVEMBER 29, 2023

Developing strategies to reduce churn and increase customer lifetime value. Using surveys and interviews is a great way of getting deeper insights into customer problems. This means the retention specialist needs to develop and implement solutions based on feedback to retain customers. Design a feedback survey with Userpilot.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Baremetrics

AUGUST 6, 2021

A common misconception about HR sees the department’s raison-d’etre as resolving problems and complaints, handling policy questions, renegotiating contracts and so forth. Broad interview questions such as ‘‘show me a project you’re proud of’’ are a great way to really get to know the person you’re considering. start free trial.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

The Angel VC

APRIL 1, 2017

That means that you’ll have to: screen around 500-1000 CVs interview around 100 people do 2nd and 3rd interviews with around 20-50 people do a few dozen reference calls negotiate compensation and an employment contract with 10 people The numbers can obviously vary greatly, but you get the idea.

Sales Hiring 168

Sales Hiring Sales Recruiting Startup Software Review 168

Sales Hacker

NOVEMBER 21, 2022

When you’re applying for jobs or interviewing, you should be asking questions to the interviewer that allow you to understand exactly where the company stands on these non-negotiables. Next, it needs to be clear to you — and to anyone who is interviewing you — where you see yourself in 5 years. Interviewers get it.

Interviewing 73

Interviewing Sales Hiring Underperforming Technical Team Technical Review 73

Sales Hacker

NOVEMBER 9, 2020

This benefits you, the sales leader trying to develop their sales stack in two large ways — reduced cost (in most cases) and reduced risk. Based on our interviews and research, this spike in adoption isn’t a temporary fad but seems to be a long-lasting change as users begin to acknowledge the added value of digital support.

Technical Review 118

Technical Review Scale Trends Startup 118

OpenView Labs

APRIL 29, 2021

Most CEOs/hiring managers have zero experience working with an outsourced search firm—and they don’t have an understanding of which firms are relevant to engage. It can take hours to source, connect with, and interview just one candidate. Create job description, candidate assessment criteria/scorecard, and internal interview process.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

Baremetrics

NOVEMBER 25, 2021

Interview stakeholders 2. You can create your hiring plan by considering the following steps: Interview stakeholders. Interview stakeholders A stakeholder is anyone who would be affected by hiring (or not hiring) new personnel. You might also have a developer who deserves to be recognized as a senior developer.

Sales Hiring 97

Sales Hiring Sales Recruiting Finance Forecasting 97

Intercom, Inc.

DECEMBER 21, 2021

Listen to the rest of the interview here. Listen to the rest of the interview here. Listen to the rest of the interview here. So if you don’t know it, you’re liable to make a mistake or put yourself in a situation where you don’t have to do that, you can outsource. Why don’t you outsource?” What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

NOVEMBER 24, 2022

Analyze your churn data for any patterns Identify who your best-fit customers are Extend your cash runway Develop a customer health score Build customer feedback loops Conduct exit interviews. Develop a Customer Health Score. Vitally’s Parker Moore recommends developing a health score. Conduct Exit Interviews.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Intercom, Inc.

AUGUST 27, 2020

The simplest, of course, is just to take the existing product and sell it in annual contracts rather than in a perpetual license. The author of a well-respected book on the subject , Carl explains his approach: “To fight churn, you need to really assess your business and develop a set of great customer metrics.

Scale 211

Scale Payments Subscription Payment Features 211

Point Nine Land

OCTOBER 23, 2023

The first sales hire needs to do all of the selling, build the playbook, and (probably) act as a Sales Development Representative doing cold outbound prospecting. Our take: Don’t hire a VP Sales until you have ramped up successful Account Executives. Any decent VP Sales would never want to be your first sales hire.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Sixteen Ventures

SEPTEMBER 10, 2020

choose not to renew their contract. Why did you choose not to renew your contract?”. And if you can, go back, at least, 30-days for self-service, month-to-month “contracts” or a quarter or two for annual contracts to get customer-derived reasons for churn. . buy one thing from us and never do so again.

Churn 131

Churn Customer Success Systems Review Outsourced Development 131

Sales Hacker

FEBRUARY 1, 2021

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Identify key stages in the lifecycle of a contract.

Retention 74

Retention Outsourced Development Technical Review Pricing 74

Sales Hacker

JUNE 4, 2018

Outsourcing sales is a great example of how this can work out in your favor. If you hire remote contractors from developing countries, you’ll see the greatest cost savings in terms of hourly rates. Carefully create a detailed contract or employment agreement that will protect both parties. The good news?

Outsourcing Services 45

Outsourcing Services Sales Hiring Outsourced Development Business 45

User Pilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Neil Patel

AUGUST 10, 2021

Strategy #2: Develop an Online Presence and Following. Ideas for interview questions or discussion topics. Unless you’re a writer and a high-quality artist, this is probably something y ou will want to outsource , but your input will still drive the project. Sadly, books won’t just sell themselves. Media release information.

Strategy 143

Strategy Social Media Marketing Technical Review 143

Point Nine Land

MARCH 7, 2019

Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. If there’s a trade-off between hiring a CFO and, say, a marketing leader or 1–2 developers, most founders will understandably go for the latter. Not sure what your subsidiary structure etc. Some time around the $0.5–1.5

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Kraftblick

AUGUST 19, 2020

Currently I work with 5 developers: 4 of them work full-time, one part-time. I am not a coder, and I am engaged in marketing, seeking new employees, and developing a business. Do you work with local developers or outsource development to other countries? — Now we have two full-time developers in the Ukraine.

Social Media 98

Social Media Outsourcing Services Outsourced Development Software Review 98

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. He’ll cover remote work, team management, sales, marketing, product development, and more. This podcast is sponsored by Guru. Harry Stebbings.

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

Sales Hiring 85

Sales Hiring Sales Recruiting Banking Outsourced Development 85

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same. Chief Performance Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Neil Patel

SEPTEMBER 25, 2020

Develop a High-Performing Social Media Strategy. From there, they’ll develop a custom social media strategy to help you smash your goals. All in all, a social media marketing consultant will develop a strategy and implement tactics that will help you meet your goals and grow your business. Is there a minimum length of contract?

Social Media 141

Social Media Consulting Development Team Review Marketing 141

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. Using conversations with customers to inform the development of the sales playbook. The benefits of a career in finance on evaluating companies.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

Natalia Luneva

DECEMBER 3, 2020

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . If you do not have the resources to really focus on customer support right now but you know that it is something you really need to focus on, you can outsource it to several companies that will write it for you.

Customer Support 91

Customer Support Technical Advisors Outsourcing Services SaaS 91

Buffer Resources

SEPTEMBER 11, 2023

I've earned millions in salary and consulting contracts, 100 percent inbound driven. The compounding network growth, career growth, personal brand growth, etc has translated into referrals, positive recommendations and 6 figure client contracts. After interviews, let candidates know the next steps and timelines.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134