Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Telecommunications Social Media Communication 243

Blulogix

FEBRUARY 20, 2024

What is the Technological Backbone? Enabling Agile Monetization Through Advanced Platforms By BluLogix Team Integrating Cutting-Edge Technology for Strategic Monetization Success In the rapidly evolving digital economy, the integration of technology in monetization platforms is not just an enhancement; it’s a fundamental necessity.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 97

Innovation Customer Success Scale Government 97

Sales Hacker

FEBRUARY 2, 2024

Now, let’s take this idea and apply it to the world of marketing metrics. Knowing that people are incentivized by what they’re rewarded for, marketing metrics boil down to alignment. If revenue is the North Star metric, everything you do should drive towards that. They are a vanity metric. Our unanimous pick?

Metrics 93

Metrics Revenue Scale Marketing 93

Intercom, Inc.

FEBRUARY 11, 2021

There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you need to design features that set your company apart — your core of innovation. On the other, no customer will sign up for a product if there isn’t a solid foundation on which to innovate on. Paul: Thanks, Des.

Innovation 129

Innovation Startup Banking Marketing 129

SaaS Metrics

MARCH 25, 2024

Every day, technology is developing more and more, and we are witnessing it very closely. As technology is evolving so much, it’s affecting. Read more The post The Role of Emerging Technologies in Transforming the iGaming Industry first appeared on SaaS Metrics.

Technology 52

Technology Consulting AI Metrics 52

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 91

Metrics Marketing Technical Review Sales Funnel 91

SaaStr

FEBRUARY 7, 2023

Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why? The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies.

VP of Engineering 249

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 249

Tom Tunguz

SEPTEMBER 16, 2023

Databricks’ technology rips through unstructured data in a cloud data lake house. Metric Snowflake Databricks Calendar Quarter Q2 22 Q3 23 Revenue, $m 388 375 Revenue Growth, y/y, % 85% 51% Product Gross Margin 72% 85% Customers 6,333 10,000 $1m+ Customers 206 300 Implied ACV, $k 61.3

Business 288

Business Cloud Finance AI 288

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

SaaStr

APRIL 20, 2024

Challenges in AI Implementation Companies experimenting with AI in customer support face challenges due to the limitations of current AI technology. Expectations and Performance Metrics For every functional area, employees should show improvement within one sales cycle or they likely never will.

Sales Hiring 264

Sales Hiring Startup Marketing Technical Review 264

SaaStr

MARCH 1, 2024

The Pace of AI is Increasing Dramatically Something ground-shifting has been happening over the last five years — the pace of innovation. If we project out and keep the pace of innovation, think about what will happen in the next five years. But they think about GenAI as a core technology, like electricity.

Generative AI 250

Generative AI Outsourcing Services AI Software Review 250

Tom Tunguz

NOVEMBER 8, 2023

The Semantic Model Becomes a Must-Have: Semantic models unify a single definition across an organization for a particular metric. Executive teams and boards are demanding innovation with LLMs and data. The Decade of Data Continues : The pace of innovation within the data world continues to accelerate due to data.

Artificial Intelligence 181

Artificial Intelligence Trends Data Software Review 181

SaaStr

NOVEMBER 25, 2022

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Strategic technology partners . It’s almost impossible for a technology company to fulfill all of its customers’ requirements and desires on its own. Making a robust ecosystem.

Scale 233

Scale Scaling Marketplace as a Service Entrepreneurship 233

User Pilot

AUGUST 31, 2023

As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. Hacker News: Hacker News is a social news website where people can post and discuss technology news and articles. The key metrics to track include CAC, LTV, and ARPU.

Acquisition 88

Acquisition SaaS Payments Payment Methods Metrics 88

SaaStr

JUNE 17, 2023

Innovation is often born out of necessity – this couldn’t be truer than in 2023. This demonstrates that while times may be tough for many businesses right now, opportunities still exist for those willing to innovate and adapt accordingly. Analyze operations to identify inefficiencies and leverage technology for automation.

Venture Capital 224

Venture Capital Scale Technical Review Software Review 224

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. Join these incredible companies to experience all the value of SaaStr!

Banking 238

Banking Payment Features Venture Capital Subscription 238

Clouded Judgement

JANUARY 26, 2024

Net new ARR is something I track very closely for all of the private companies I work with, and it’s also an important metric to look at in public companies. ServiceNow has been investing, innovating and preparing for this wave for years, which is why we're catching it so early. Even a DCF is riddled with long term assumptions.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

BetterCloud

JUNE 24, 2021

There are a lot of IT success metrics out there, but how do you know which ones to use? They’re reimagining the role of technology , enabling organizations to transform and innovate. By applying new technologies and frameworks , they’re driving growth, solving business problems, and empowering employees in unprecedented ways.

Metrics 52

Metrics Benchmarks Machine Learning Artificial Intelligence 52

SaaStr

DECEMBER 20, 2023

The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement. What technologies do they use? By freeing up that space, you can start to ask your team where the innovation is. The worst emotion for software sales is uncertainty.

New CTO 259

New CTO Scale Sales Hiring AWS 259

Andreessen Horowitz

OCTOBER 16, 2023

With massive annual technology budgets and scaled distribution, the largest FIs are the ideal end-buyers. This is because FIs have long relied on painstaking manual operational processes to accomplish their goals, eschewing technology for human labor. With compelling metrics, of course!)

Scale 102

Scale Software Sales Generative AI 102

SaaStr

JUNE 5, 2020

Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. . Once that technology is better understood, production capital moves in to drive mainstream adoption of the technology. .

Venture Capital 222

Venture Capital Technical Review SaaS Scale 222

Tom Tunguz

JANUARY 14, 2021

Cloud data lakes are a key technology enabling the innovation in analytics and machine learning. Data modelling companies create single definitions of metrics for consistency across organizations. In my predictions post for 2021, I said that the 2020s will be the decade of data.

VP of Engineering 191

VP of Engineering Cloud Data AWS 191

SaaS Metrics

JANUARY 8, 2024

As petals unfurl in gardens, so does technology in flower shops and supply chains. SaaS solutions are emerging as pivotal players, turning traditional floristry into a hub of digital innovation. For modern florists, Read more The post SaaS in the Floral Industry: Blooming Digital Solutions first appeared on SaaS Metrics.

SaaS 52

SaaS Cloud Innovation Technology 52

User Pilot

MAY 20, 2024

Collect participant feedback using personalized surveys to understand preferences and improve your loyalty program beyond data and sales metrics. The Asana Technology Program fosters loyalty by providing technical resources, co-marketing opportunities, and early access to new features, encouraging partners to enhance the Asana platform.

B2B 69

B2B B2C Retention Education 69

User Pilot

JUNE 25, 2023

Sprint presents a practical and efficient approach to problem-solving and innovation , empowering SaaS teams to test and validate ideas quickly. The Lean Startup provides principles for continuous innovation and validated learning in the fast-paced and disruptive SaaS space. The North Star Playbook introduces the North Star framework.

Management 83

Management Technical Review Leadership Innovation 83

SaaS Metrics

DECEMBER 1, 2023

In the ever-evolving landscape of retail, businesses are constantly seeking innovative solutions to streamline operations and enhance the customer experience. One such technological marvel that has revolutionized the retail sector is Point of Sale (POS) systems powered by Software as a Service (SaaS).

Point of Sale 52

Point of Sale SaaS Sales Innovation 52

Andreessen Horowitz

MARCH 5, 2024

It’s an area where a lot of companies are trying to innovate. Is this an area where there are lessons to be learned from that and ways to accelerate technologies to the battlefield? What is the metric for success? That’s decades-long, but we continue to evolve it as the technology evolves.

Acquisition 78

Acquisition Innovation Generative AI Artificial Intelligence 78

SaaS Metrics

JUNE 1, 2023

Cloud computing has become a transformative force in the world of technology, driving innovation, and redefining business strategies for organizations of all sizes. Read more The post Cloud Computing Adoption Across Companies first appeared on SaaS Metrics.

Cloud 52

Cloud Operational efficiency. Innovation Technology 52

Blulogix

APRIL 11, 2024

Measure and Reward Performance: Implement a system to track partner performance against agreed-upon metrics. Leveraging Technology for Channel Management Technology plays a crucial role in streamlining channel management processes. This keeps them informed about product updates, promotional activities, and strategic directions.

B2B 80

B2B Subscription Payment Features Scale 80

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. What metrics are used to demonstrate a software company’s strength and success? When it comes to metrics, there is a distinction between the data that a CRO is tracking day-to-day operationally and what they are talking about at the board level.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. So what are the key metrics that the customers are looking to impact or improve? And what why have they bought your technology?

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. And breathe! Davin O’Dwyer , Senior Managing Editor.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Customer Success 104

Customer Success AI Underperforming Technical Team Technical Review 104

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Invest in Quality and Innovation: Continuously improve and innovate your product or service based on customer feedback and market trends.

Retention 52

Retention Engagement Strategy AI Search 52

CloudGeometry

NOVEMBER 19, 2021

It has certainly unlocked a measure of collaboration, productivity, feature velocity, and innovation within SaaS software development previously unseen. Software innovation doesn’t count until it’s in production. Especially in a SaaS business, metrics aggregated over time matter most. and that’s ok.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

Intercom, Inc.

MAY 20, 2021

Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology. Intercom on Product: The siren call of innovation. Her fans include iconic figures like Janelle Monae and Snapchat CEO Evan Spiegel.

Machine Learning 211

Machine Learning Artificial Intelligence Innovation Interviewing 211