ChurnZero

DECEMBER 2, 2022

In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base. Alli: Customer employee headcount aligned well for us with contract value and customer revenue.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Practical Advice on SaaS marketing

DECEMBER 3, 2013

Besides working through your budget, marketing programs, headcount, and whatever else you need to have in place when the new year rolls around, I’d suggest you add another item: Review your value proposition and messages. Here’s why. Most of your marketing plans are meant to deliver your messages to your target audience.

Headcount 100

Headcount Social Media Interviewing Mobile 100

Sales Hacker

MAY 21, 2020

You may create some piece of valuable content — an article, a guide, a webinar, etc. — This includes their own technology, reporting, and headcount as well as what Marketing needs from Sales in terms of feedback and accountability. What Is Inbound. Inbound sales and marketing is a strategy that attracts buyers to your business.

Scale 138

Scale Underperforming Technical Team Headcount Technology 138

ChurnZero

JULY 9, 2024

As well as losing headcount to RIFs directly, companies have seen CSMs leaving in anticipation of a RIF, adding pressure on those who remain. Related: Learn how to lead CSMs to success with Lukas Alexander and Aaron Thompson this July in our CSM Confidential webinar. First, what’s going on?

Sales Hiring 98

Sales Hiring Headcount Scale Customer Success 98

BetterCloud

APRIL 24, 2025

Registration is now open for the State of SaaS webinar where Jesse Levin will share the top 10 must know statistics for you to succeed this year! Looking to help your IT team without adding headcount? Save your seat. Were here to help with the only unified SaaS management platform on the market. Book a demo today.

Cybersecurity 52

Cybersecurity Artificial Intelligence Headcount Government 52

ChurnZero

NOVEMBER 18, 2022

In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data. Q: In the webinar, you recommend using pilot programs to show proof of concept and gain support for more resources. Now we have a name for this.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Totango

MAY 26, 2021

A ratio of one customer success manager (CSM) to 50 customers just doesn’t work for companies with hundreds or thousands of customers – and requesting more headcount is simply impractical. Incorporate a Mixture of Both Digital and Human Touch. Go Digital Today. Sign up for Totango for free today at Totango.com/sign-up.

Scaling 99

Scaling Business Headcount Customer Success 99

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”

Finance 98

Finance Metrics Customer Success Headcount 98

SaaStr

DECEMBER 1, 2023

Use Google or attend weekly webinars with the company, read the content on their website, or try out the product. Any great VP of Sales knows other VPs of Sales and up-and-comers because sales is usually half the headcount in a startup. Some might challenge this idea and say, “Why should I learn before I start?”

Sales Hiring 152

Sales Hiring Sales Recruiting Sales Interviewing 152

SaaStr

MARCH 17, 2020

An incentivized program, you often use a software solution, one that’s very popular as Influitive, that you encourage people to join this program, and they know that if they do whatever it is, the customer reference call, the case study, the live presentation, the webinar, the onsite visit, that they’re going to get something, right?

Scale 184

Scale Payment Services Sales Hiring Payment Methods 184

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” 2023 non-headcount customer success budgets as a percentage of revenue: Most non-headcount customer success budgets range from 0.08% of revenue to 0.2%

Headcount 52

Headcount SaaS Leadership Benchmarks 52

ChurnZero

APRIL 29, 2022

To dig into this further, we hosted a webinar to discuss how you can use RevOps to connect Customer Success to your bottom line and streamline customer operations at your company. You don’t even necessarily need headcount. The session’s discussion spurred a ton of great audience questions.

Customer Success 98

Customer Success Headcount Compensation Churn 98

FastSpring

JULY 11, 2024

If you fully optimize that, then you start moving higher up the funnel for things like downloading a white paper, signing up for a webinar, reading some content. Why do these type of conversions versus webinar signups? They have the headcount. You should do all those, by the way. And B2B SaaS, it’s a good idea.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

Intercom, Inc.

JUNE 21, 2018

We have webinars, virtual events, books – we do everything now. You need to build an efficient sales team…you can’t just throw money or headcount at things. You need to maximize everything you possibly can to beat the competition because you can’t just throw money or headcount at things.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaSOptics

JUNE 24, 2021

In a recent webinar co-hosted by SaaSOptics and Sonar, Sonar Co-Founder and CEO, Brad Smith, walked through the following scenario, which I’ll paraphrase here: Imagine for a moment you walk into a board meeting and are asked to present some numbers to the board. When should I implement RevOps vs. FinOps.

Scale 72

Scale Headcount Finance Churn 72

BetterCloud

JUNE 12, 2023

Finally, the IT team was building capacity, without building headcount and getting time back to work on strategic projects and improve their knowledge in new areas. During the webinar Grossman explained that shadow IT occurs when a department invests in an application and manages it themselves, without the approval or knowledge of IT.

Headcount 52

Headcount compliance Onboarding Investment 52

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

ChurnZero

NOVEMBER 16, 2018

How to Scale without Scaling Headcount. To ensure you success function scales without scaling your headcount, make sure everyone in the company is bought into the success mindset. Upcoming Webinar. Segmentation – Don’t Just Set it and Forget It. Always revisit your customer segmentation. pulseEurope2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

ChurnZero

MARCH 14, 2024

A verified CSM headcount for your new model: Our guide shows you how to evaluate whether your current CSM staffing plan can accommodate your new model, using a formula that determines the future headroom for each CSM, and compares current capacity with forecasted demand. Watch our recent webinar, Lessons from a Big A$$ Book Shift, below.

Customer Success 52

Customer Success Headcount Forecasting Communication 52

Sales Hacker

MARCH 1, 2024

These spokespeople can directly connect to an audience through content like webinars and video podcasts, lending authority and expertise to your messaging and forging strong relationships. Their revenue, demand, and headcount planning helps GTM teams drive exceptional growth in any market condition.

VP of Engineering 88

VP of Engineering Scale SaaS AI Search 88

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. You should view this webinar on-demand to learn: How your company ranks in terms of net and gross churn compared to companies with similar ACV’s and ARR.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

ProfitWell

MARCH 27, 2019

Pluralsight on Security Speaking of, the Pluralsight team hosts a webinar tomorrow on DevSecOps , the Holy Grail of sustainable security that the industry’s adopting (and why you should too). It's up to you to vote for the most baller resource — or, play the game right and read both for double the product-first insights.

Travel 45

Travel Cybersecurity Headcount Entertainment 45

Sales Hacker

NOVEMBER 14, 2019

The goal of the account selection process is to optimize your sales and marketing resources — time, headcount, and budget — by focusing on the accounts most likely to drive big revenue. Behavioral data also includes: Activity metrics and Interaction with your content (eBooks, webinars, whitepapers, etc.). Job postings.

Underperforming Technical Team 75

Underperforming Technical Team Technical Review Data Development Team Review 75

ChurnZero

JULY 21, 2023

In our webinar, Scaling customer success Lynn shares how CS teams can scale their operations and outreach by implementing a digital strategy that uses automation and generative AI. Watch the webinar in full here, and scroll down to dig into Lynn’s answers to attendees’ top questions. They love to do customer marketing.

Scale 52

Scale Customer Success Scaling Strategy 52

ChurnZero

APRIL 29, 2022

To dig into this further, we hosted a webinar to discuss how you can use RevOps to connect Customer Success to your bottom line and streamline customer operations at your company. You don’t even necessarily need headcount. The session’s discussion spurred a ton of great audience questions.

Customer Success 52

Customer Success Headcount Compensation Churn 52

ChurnZero

JUNE 27, 2023

Like us, many companies will start considering size, such as customer-company headcount, or product type. Some of these include in-app communication and walkthroughs, chatbots , customer communities, knowledge bases, videos, and webinars, to name a few. Combinations are a good technique for customer segmentation as well.

Customer Success 52

Customer Success Strategy Outsourced Development Systems Review 52

ChurnZero

NOVEMBER 8, 2019

In fact, they allow your team to manage more accounts without the need to increase headcount. . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Automating these processes provide a key advantage for increasing efficiency. Download our Why Your CRM is Not Enough one-pager. .

Customer Success 63

Customer Success Scale Headcount Scaling 63

ChurnZero

JANUARY 4, 2024

On the other hand, economic headwinds continue to constrain CS budgets and headcounts. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” Sign up for an upcoming ChurnZero webinar or pick one to watch on demand.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

SaaStr

JUNE 16, 2020

inaudible 00:32:31] Some cuts, in this case, the company with 50 AEs, you drop 20 headcount, and then you’re 30. Adnan Chaudhry: And so I wanted to just walk through some of the key trade offs in each of these and so in this example, maintain the current course of hiring. What’s the impact of that to your business?

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

ChurnZero

APRIL 5, 2019

It can be challenging when there are salary and headcount constraints, but you need to prove that CS is a driver for corporate growth. Upcoming Webinar. That said when it comes to organizations that are new to CS, things can be quite tough. Above all make sure your CEO understands the value of the Customer Success function.

Customer Success 40

Customer Success Compensation Scale Leadership 40

ChurnZero

JANUARY 25, 2024

We don’t see that changing in 2024, even as headcount starts to normalize. Read books, blogs, articles, listen to audiobooks, podcasts, watch customer success webinars to learn about the latest topics and trends and keep up to date with the space.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

ChurnZero

JUNE 3, 2022

Now, you’re telling me I need to add a third headcount. Headcount is expensive. If you came to my site and opened my email to my webinars, I knew exactly what you did. You told me I need to hire salespeople because I need salespeople. Someone has to pay the bills.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

Now, you’re telling me I need to add a third headcount. Headcount is expensive. If you came to my site and opened my email to my webinars, I knew exactly what you did. You told me I need to hire salespeople because I need salespeople. Someone has to pay the bills.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Upcoming Webinar. What’s it like to drive transformative change to internal processes.

Sales Hiring 40

Sales Hiring Scale Customer Success Retention 40

Point Nine Land

APRIL 21, 2021

Look into sales pitches, demos, webinars,… Did your presentations/contents translate well into what we are showing to prospects and customers? An organizational task. Reviewing customer facing content. Are there opportunities for improvement?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. Could we create a webinar to bring them together? Has your organization TripActions seen the uptick in webinar attendance? Our workforce is remote. And let’s see.

Travel 229

Travel Scale Marketing Outsourcing Services 229

ChurnZero

DECEMBER 27, 2022

Is your headcount staying flat next year? Our 2022 webinar program featured an incredible lineup of speakers who covered a wide gamut of CS topics from a nuanced look at SaaS metrics to CSM career pathing. 9/ Five tech-touch Customer Success tactics that ChurnZero makes easy. 10/ BIG RYG 2022 keynote sessions.

Leadership 90

Leadership Benchmarks Headcount Artificial Intelligence 90