Sales Hacker

DECEMBER 9, 2022

Sales leadership needs to understand capacity at the aggregate level to better assess revenue projections and headcount decisions. Model options to improve capacity where needed (enablement, coaching, marketing promotions, headcount, etc.). Related: Your template for effective 1:1 coaching | Sales Hacker.

Scale 97

Scale Headcount Sales Forecasting 97

BetterCloud

NOVEMBER 4, 2021

Every fall, the SaaSOps community assembles at the Altitude conference to learn about the evolving digital workplace , hear from industry experts , and celebrate their most innovative peers. All five winners uniquely embody innovation, resourcefulness, positive impact, and personal commitment to the SaaSOps movement.

Headcount 52

Headcount compliance Innovation Interviewing 52

OpenView Labs

MAY 24, 2021

They’re truly committed to building innovative products that sell themselves. For private SaaS companies that do not publish their financials, you can alternatively compare R&D headcount with Sales and Marketing headcount using LinkedIn data as an approximation. Atlassian has an R&D:S&M ratio of 2.9:1.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

OPEXEngine

SEPTEMBER 9, 2021

Dramatic increases in SaaS enterprise valuations and competitiveness over the past decade have been driven by business model innovations more often than new rocket science technologies. Conversations using benchmarks are far more effective than only relying on internal data and anecdotal benchmarks.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Tom Tunguz

MAY 14, 2014

Customer success teams must justify the investment of building a CS team, often at the expense of headcount in another team. Constrained by headcount budgets and burn requirements, startup leadership teams often must choose between hiring an additional sales person or investing in a customer success person, for example.

Customer Success 100

Customer Success Startup Headcount Compensation 100

Intercom, Inc.

AUGUST 26, 2020

With more than half (52%) of companies planning to reduce the size of their team as a result of the current economic downturn, support leaders are turning to technology, not headcount, to scale their efforts. But, as our research reveals, they’re finding innovative ways to balance them all.

Trends 233

Trends Scale Headcount Technology 233

ChurnZero

JANUARY 3, 2020

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

Intercom, Inc.

OCTOBER 24, 2018

It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. How do you scale a support organization without breaking the budget or killing the quality of the customer experience?

Scale 178

Scale Customer Support Scaling Strategy 178

Sales Hacker

MAY 19, 2021

Since Eric is in charge of headcount growth and innovations, Katie needs to nurture this lead and be top of mind when he is ready to talk. .” Katie received this response from Eric: This falls into the bad timing bucket but is still a positive reply. Katie will take a nurture approach moving forward.

Data 80

Data Underperforming Technical Team Headcount Sales Funnel 80

Sales Hacker

APRIL 12, 2022

Outreach is the first and only engagement, and intelligence platform built by revenue innovators for revenue innovators. That’s because you’re funneling your resources, both your headcount and your program spend, to those accounts that are a good fit for your organization, for your product and service.

Strategy 88

Strategy Marketing Growth Marketing B2B 88

ChurnZero

JANUARY 7, 2020

The company’s innovative technology and procurement expertise help organizations cut their project response time in half. It has allowed the team to scale to 500+ accounts without the need for additional headcount. . RFP360 was founded to help customers develop strategic RFP processes that deliver results.

Scale 52

Scale Headcount Consulting Customer Success 52

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Software Review 56

Software Review Customer Success Software Venture Capital 56

BetterCloud

OCTOBER 14, 2020

Daniel Brundige is the Director of IT at Namely , an HR, payroll, and benefits platform that’s used by some of the world’s most innovative and exciting companies in the world. That includes things like headcount, improving our tools, and rethinking how we handle unique situations. We didn’t have to change anything.

Headcount 98

Headcount Systems Review Leadership Travel 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The list below shows the different categories of mental model in this post: Planning Prioritisation Problem-Solving Innovation Getting Work Done Growth Economics Psychology Learning Planning 1. Innovation 14. Horizons Framework Another innovation model is the Horizons Framework developed by McKinsey. Source: McKinsey 17.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

MARCH 6, 2023

SaaS companies must implement flexible and innovative sales strategies that can weather the future. Mary Shea, Global Innovation Evangelist at Outreach, shares her vision for the future of B2B sales and provides actionable advice for leaders to thrive in today’s dynamic marketplace. Redeploy funds from headcount to sales technology.

Innovation 228

Innovation Sales Hiring B2B Strategy 228

Kellblog

NOVEMBER 23, 2022

The next block focuses on headcount: Total employees, at end of period. Profit: an option that optimizes for cash runway, often at the expense of growth, innovation, or customer satisfaction. Percent of ARR that churns measured against only that eligible for renewal and not the entire ARR base.

Technical Review 117

Technical Review Software Review Forecasting Churn 117

Sales Hacker

MAY 15, 2023

Keep the costs down Headcount is expensive. Ryan Doyle outlines 5 truly innovative tricks here: Use These 5 Unconventional Sales Signals to Create Stickier Deal Cycles Later, once you understand what your needs will be, you can invest in sales tools and ramp your team. Don’t I need to spend money to make money?

Sales Hiring 85

Sales Hiring Scale Outsourcing Services Payment Services 85

OpenView Labs

JULY 1, 2020

Micromanagement is a cancer that saps productivity and undermines innovation. Under current financial circumstances, every headcount is important and there should be very little tolerance for individuals who are failing to meet their obligations or are undermining the productivity of others.

Underperforming Technical Team 86

Underperforming Technical Team Headcount Compensation Leadership 86

CustomerSuccessBox

DECEMBER 30, 2021

Bring in innovative ways to use your product or service to see value return so their retention is ensured. When trying to come up with a budget and headcount at the end of the year, make sure you pay close attention to the customer journey. This is where CSMs should dig deep in use cases and help them identify a better usage strategy.

Customer Success 52

Customer Success Finance Headcount Innovation 52

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

Sales Hacker

APRIL 5, 2021

While replicating something that is already working well might seem like the logical thing to do, it can harm innovation and growth, contributing to the development of teams that look and think alike. The term “culture fit” has become trendy with companies looking to hire candidates that match their most successful employees’ profiles.

Sales Hiring 92

Sales Hiring Sales Recruiting Company Culture Interviewing 92

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intercom, Inc.

JULY 11, 2019

So often, when we think about investing in a support team, sometimes the conversation becomes about getting the headcount higher, higher, higher. But where else can you be investing outside of headcount to maintain that customer centricity? The pace of innovation is way up and to the right, currently. Michael: For sure.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ProfitWell

MARCH 27, 2019

This webinar reveals the pitfalls of traditional security systems and how DevSecOps can mend those gaps, as well as how to integrate sustainable security into your business so you can innovate and compete while maintaining systems you feel secure about. In headlines. GitLab Launches 11.9 The latest version of GitLab , 11.9,

Travel 45

Travel Cybersecurity Headcount Entertainment 45

Intercom, Inc.

JULY 29, 2021

So your goals in terms of headcount remained stable from pre-pandemic to post-pandemic? We didn’t get everything right, and we’ve gone back a couple of times to supplement over and innovated and it has iterated. We decided to push on, but we had to re-engineer all of our onboarding programs to make that happen.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

MARCH 15, 2024

One of the strategy changes is to say, “Hey if we turn up the innovation and actual product quality, can we ultimately get around having to spend all this money on advertising?” How good are you as an organization at planning, innovating, and thinking about business processes and then implementing them in your business?

AI Search 229

AI Search SaaS Advertising Sales Hiring 229

Sales Enablement, SaaS and Growth

JUNE 26, 2018

While innovators and early adopters are embracing the opportunities afforded by bots, the fact remains that too much work within sales and marketing is still manual - too few teams are thinking of ways to automate, eliminate or optimise. Like many people I’ve been intrigued by the potential utility of bots for a long, long time.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Intercom, Inc.

JUNE 21, 2018

We’ve evolved into the leading resource for B2B salespeople who are trying to figure out how to innovate, evolve and modernize their sales processes. You need to build an efficient sales team…you can’t just throw money or headcount at things. We helped Jason Lemkin start SaaStr Annual.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

OpenView Labs

JUNE 10, 2019

This article from HelpScout critically discusses the famous quote from Steve Jobs and the underlying question of whether product managers should focus on internal innovation or if they should gain insights from customer feedback and listen to them to understand what they want in the future. .” – Steve Jobs. Product Love Podcast.

Management 55

Management SaaS Scale Sales Recruiting 55

Tom Tunguz

APRIL 1, 2020

The rule says that all employees of affiliated companies must be considered headcount. As I’ve written before, once we’re through these hardships, I expect a Cambrian explosion of innovation. Historically, startups haven’t been able to access SBA programs because of this affiliation rule.

Headcount 277

Headcount Payment Services Government Innovation 277

SmartKarrot

APRIL 16, 2020

Apply here: [link] Role: Customer Success Consultant, Benelux Location: Amsterdam, Netherlands Organization: Zendesk This is a growth headcount position to join the Customer Success team based in Amsterdam or Copenhagen office focusing on their customer accounts in the Emerging market territories.

Technical Advisors 8

Technical Advisors Customer Success Scale Headcount 8

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163

Scale Payment Services Startup AWS 163

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. ” I think the “Sure thing boss, give me more headcount” is obvious. We could charge X.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Totango

JULY 26, 2022

This allows the entire company to innovate customer engagements so everyone owns and shares in the success of positive customer relationships. This allows you to enhance value and improve CX by utilizing the resources you already have rather than adding more headcount. Totango accomplishes this in a variety of ways. Dynamic Assignment.

Scale 111

Scale Headcount Sales Hiring Customer Success 111

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Andreessen Horowitz

MARCH 21, 2024

Last year, much of enterprise genAI spend unsurprisingly came from “innovation” budgets and other typically one-time pools of funding. In 2024, however, many leaders are reallocating that spend to more permanent software line items; fewer than a quarter reported that genAI spend will come from innovation budgets this year.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145