Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC. Overall NPS score.

Communication 102

Communication Marketplace as a Service Technical Review Engagement 102

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. Most of the marketing budget will be focused on digital marketing along with targeted live events and webinars. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Stax

JANUARY 8, 2024

Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc. are some of the common metrics you need to track. They can only be drawn upon under applicable clauses in your payment services agreement. Fraud detection and prevention.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Neil Patel

FEBRUARY 19, 2021

In addition to grabbing attention, offerings allow you to demonstrate marketplace value, solidifying your identity as an expert in your field. Announce Industry Events, Like Children’s Mercy. If you’re looking for LinkedIn ad ideas, announcing industry events is a great place to start. Check out this ad from SharpRocket.

Advertising 130

Advertising Banking Leadership Marketplace as a Service 130

Neil Patel

APRIL 6, 2021

If you have a product or service that you’re trying to get into the marketplace, you want other relevant businesses to see what you’re offering. You want to showcase your best products and services in this area and use bold icons to grab attention and use it to your advantage. Promote Upcoming Events. Stay On-Brand.

Branding 97

Branding Marketplace as a Service Social Media Engagement 97

Baremetrics

SEPTEMBER 16, 2021

What LTV Metrics Show Why You Need to Measure LTV How You Can Measure LTV 6 Ways to Increase LTV for Online Stores 1. What LTV Metrics Show How do you know how much you earn per customer? LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Table of Contents.

Business 97

Business Social Media Marketplace as a Service Mobile 97

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . The answer lies in your product or service’s value proposition.

Acquisition 59

Acquisition Scale Strategy Software Review 59

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Why do I need a Customer Success Software? Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. HubSpot enables two-way integration with the email service provider Mailchimp. Schedule sales call with attractive leads in-app via Userpilot content.

Scale 52

Scale Business SaaS Pricing 52

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. This wasn’t the case.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. Let’s look at an example in the world of marketing consulting services and products. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

OpenView Labs

APRIL 13, 2020

Are there marketplace dynamics? Depending on your marketplace dynamics, you may need the Marketing team to be closely aligned with the Product team to ensure it is driving new users into the correct half of the marketplace. These are just a few examples of how the product can impact your marketing strategy.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Neil Patel

JANUARY 20, 2021

Don’t Just Promote Products and Services. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics. In my experience, post level metrics are more insightful than page metrics. Page metrics give a great panoramic view of your performance. Let’s jump in.

Social Media 145

Social Media Software Review Branding Engagement 145

Unbounce

SEPTEMBER 16, 2021

They’re shown based on specific audience targeting criteria such as demographics, interests, or retargeting events and show up in images and video. As the name implies, purchase intent is when a consumer shows signs of being ready to buy a product or service. Although, your display ad isn’t just confined to social media.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Baremetrics

SEPTEMBER 3, 2021

It's part of the Google Ads service. A query's intent is the user's intention or purpose behind their request to a search engine, e.g., to order a specific service in their city or buy a product from a specific brand. This is a common issue, particularly when events such as trending news overshadows your landing page’s intent.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. If companies don’t have the time to provide SEO services to customers operating small to medium-sized companies, they consider hiring a white-label SEO partner to help generate revenue and expand reach to their clients. Lack of metrics.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

User Pilot

FEBRUARY 21, 2022

for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. There is usually lots of information imparted in a set sequence of events – full product tours can be time-consuming, and have typically been used for things like employee onboarding.

SaaS 98

SaaS Onboarding Marketplace as a Service Engagement 98

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Harkening back to Tim Kendall’s advice, I started asking entrepreneurs, “What is the path to actually creating value from your service for your customers?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

Navint

SEPTEMBER 27, 2018

Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. We can see how the customer is interacting with and using our service, therefore we have no choice but to make them happy. We just knew somebody bought what we were producing.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What am I missing?” You have to come in here, it has to be very buttoned up. All of your data has to be right.

Acquisition 142

Acquisition Software Review Payment Methods Marketplace as a Service 142

SaaStr

JUNE 10, 2020

As we know, people aren’t traveling, events weren’t happening. Because as we know, we’re not doing events right now, we’re not doing trade shows. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. So look at this.

Travel 181

Travel Marketing Scale Outsourcing Services 181

ChurnZero

NOVEMBER 18, 2022

My job is to continually inform and share knowledge that’s going out in the marketplace. I’d look at efficiency metrics and profitability. But hiring CSMs that haven’t done CS before is also great because you get a lot of ancillary skill sets if they come from the world of finance or education or professional services.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

SaaSHolic

DECEMBER 2, 2021

We can, however, measure the effectiveness of a company’s onboarding strategy by using the following metrics: Product tours Customer messaging A dedicated product onboarding helpdesk Product analytics. You might think that you have a relatively easy-to-use service because you know what it is meant to do. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Listen to the start of the episode for a promo code to our upcoming events! This interview originally aired as Episode 229 on April 29, 2019.

Scale 143

Scale Sales Hiring Construction Education 143

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Listen to the start of the episode for a promo code to our upcoming events! Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences.

SMB 185

SMB Scale Startup Marketplace as a Service 185

Neil Patel

OCTOBER 11, 2021

Whether you’re a product or service-based business, it’s never too early to start planning your holiday promotions. Do you really need a seasonal promotion if you sell services, though? In fact, the run-up to the holidays is a perfect time for any service-based business to find customers and start the new year on a profitable note.

Marketplace as a Service 118

Marketplace as a Service Social Media Business Underperforming Technical Team 118

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

User Pilot

NOVEMBER 20, 2023

It lets you filter data through lists and track custom events on multiple channels without writing a single line of code. It has multiple analytics functionalities, including event tracking, A/B testing, customer segmentation, goal tracking, and reporting dashboards. Source: HubSpot.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. We’re seeing that the marketplace is becoming like more and more noisy, right? We were wrong. Anthony : Yeah.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Giving anyone the ability to create and organize events seamlessly.

Payments 121

Payments Merchant Services Payment Solutions Payment Services 121

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Listen to the start of the episode for a promo code to our upcoming events! Pssst Loving our podcast content? Which is a super useful tactic.

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

SaaStr

AUGUST 16, 2019

We always talk about metrics and targets and KPIs, but as we know, there’s real people building these businesses and behind these numbers. There was the product and the service, which I just completely believed in. Is it the CEOs that put the metrics and the KPIs in place? They were so intelligent. And so that happened.

Scale 141

Scale Underperforming Technical Team Sales Hiring Interviewing 141

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. It had become quite complex.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

SaaStr

MARCH 19, 2019

Ceci Stallsmith : After building if you have something where you’re going to publish an integration or something of that sort, there’s a marketplace for Stripe, same for Box, same for Slack, we have a directory of apps, so published in the directory is the next step. If they’re engaged, then they’re building.

Payments 124

Payments Scale Scaling Revenue 124