Intercom, Inc.

MARCH 24, 2022

We’ve been working tirelessly to find new ways to support customers and help them drive growth, and yesterday, during New at Intercom , our first global virtual launch event, we unveiled some of the features we believe will transform the way businesses engage with their customers.

Engagement 221

Engagement Innovation Technology Strategy 221

TechEmpower SaaS

NOVEMBER 13, 2023

The point is, empty textboxes aren’t just intimidating, they can significantly impact user engagement and conversion rates. We could prompt Mark to enter descriptive keywords like “dedicated” and “engaging.” Share your daily drive, such as creating engaging math lessons, and how your experience aids this.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Panintelligence

FEBRUARY 7, 2024

While there are no signs that innovation in Fintech SaaS is slowing down, vendors have never faced greater challenges. Yet, while times are tough, I’d argue we may be about to enter a golden age of Fintech SaaS innovation. So, how can vendors respond to this double-squeeze and what’s next for Fintech SaaS innovation?

Innovation 52

Innovation SaaS Scale Technology 52

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. VBRs provide account-specific data with real-time metrics that increase customer engagement and retention.

Innovation 85

Innovation Scale Revenue Technical Review 85

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. These characteristics make an agile approach personalized, engaging and flexible. Why Bring Agile Innovation to Customer Success?

Innovation 96

Innovation Customer Success Scale Government 96

Blulogix

FEBRUARY 15, 2024

How to Harness the Power of Digital Market Dynamics for Product Innovation By BluLogix Team Innovating Subscription Offerings in the Agile Digital Landscape The digital marketplace is an ever-evolving ecosystem, characterized by rapid changes in technology, consumer behavior, and competitive landscapes.

Innovation 52

Innovation Marketplace as a Service Tiered subscription models AI Search 52

Zuora

NOVEMBER 15, 2023

“Subscribed Connect Munich,” hosted by Zuora, brought together pioneers and leaders in the field of subscriptions to engage in conversations […] The post Subscribed Connect Munich: Exploring the Keys to Business Innovation appeared first on Zuora.

Innovation 52

Innovation Business Subscription Payment Features 52

yoursales

FEBRUARY 26, 2024

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

AI 52

AI Scale B2B Engagement 52

Zuora

NOVEMBER 15, 2023

“Subscribed Connect Munich,” hosted by Zuora, brought together pioneers and leaders in the field of subscriptions to engage in conversations about the continually evolving landscape of sustainable growth and modern business strategies.

Innovation 52

Innovation Business Subscription Payment Features 52

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Personalized content recommendations, usage tips, and targeted offers can significantly enhance engagement.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform. What data is used?

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

Sales Hacker

OCTOBER 15, 2021

In this episode, we interview Manny Medina , CEO at Outreach , about why the future of sales is going to take a combination of engagement plus intelligence, of human plus machine. The new definition of sales engagement. Find Revenue Innovators on Apple Podcasts , Spotify , or our website.

Engagement 75

Engagement Sales Interviewing Innovation 75

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 103

Engagement Payment Solutions Telecommunications Payments 103

FastSpring

APRIL 17, 2024

Sessions will cover pivotal topics such as GenAI, cross-media adaptations, and addressing the complexities of layoffs in an industry now deeply ingrained in mainstream culture, we’ll uncover how innovation, creativity, resilience, and collaboration are shaping the future of gaming. Where to Get Tickets Still need tickets?

Merchant Services 94

Merchant Services Payment Services Payment Methods Payment Facilitation 94

User Pilot

MARCH 9, 2022

In-app messages are targeted messages that can be used to onboard users, engage users throughout their customer journey, and drive user engagement by highlighting new features. In-app messages increase engagement and help users move through the onboarding flow a lot smoother but that’s not all these messages are good for.

Engagement 96

Engagement Customer Lifetime Value SaaS Onboarding 96

Intercom, Inc.

AUGUST 24, 2022

Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations. You’ll learn: Why messaging is the most effective way to engage with your customers – and how it has evolved.

Innovation 191

Innovation Retention Engagement Engineering 191

Valuize Consulting

APRIL 8, 2022

Are they engaging with your Support team? A strong Product & Engineering team is engaged in building something that is innovative and transformational and this needs to be a key part of your revenue-driving strategy. For instance, are your customers responding to emails from your CSMs?

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

Intercom, Inc.

AUGUST 9, 2022

This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. This list, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures , contains many of the most innovative companies in the industry. It’s a very competitive field.

Cloud 211

Cloud Leadership Innovation Communication 211

Intercom, Inc.

APRIL 29, 2021

It’s a bit different than media companies, where all they want is to entertain and create engagement. So, when there are no water cooler conversations, how do you keep that engagement and foster that culture? Dee: Absolutely. And in terms of selling these ideas to internal stakeholders, did you come up against any challenges?

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

CustomerSuccessBox

SEPTEMBER 3, 2021

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. It’s about continuously engaging and creating that loyal executive group, especially in these times because of the virtual environments we’re living in. Customer Engagement Score Per Contact.

Engagement 52

Engagement Technical Review Software Review Customer Success 52

Tom Tunguz

SEPTEMBER 20, 2020

There are tests for evaluating burnout and work engagement. Here’s an assessment from Maslach’s article in the Stanford Social Innovation Review. There are other tests included one called the UWES (Utrecht Work Engagement Scale) is detailed here. It distinguishes between work engagement and burnout.

Healthcare 363

Healthcare Innovation Engagement Startup 363

SaaStr

APRIL 27, 2023

Startups are solving the world’s important challenges with agility, innovative technology, and determination. Agile and adaptable, HiBob innovates through continuous learning loops to produce seismic cultural shifts for companies with dynamic, distributed workforces. Google is proud to help.

Cloud 200

Cloud Scale Startup Sales Hiring 200

SaaStr

MAY 17, 2021

SaaStr Enterprise is a flagship SaaStr digital event on May 26 + 27 where the top executives and leaders driving innovation in the Cloud share their playbooks on scaling your business to market and sell to the enterprise. 500 CXOs exploring emerging trends and cloud innovation. Engaging Roundtables. SIGN UP (IT’S FREE).

Enterprise 194

Enterprise CTO Innovation Cloud 194

TrackStreet

APRIL 26, 2024

In a competitive industry for a specific type of product or service, businesses often engage in pricing wars that lead to a steady decrease in the value of goods. This trend not only tests a company’s resilience but also demands innovative strategies to maintain profitability in an increasingly competitive landscape.

Pricing 52

Pricing Marketplace as a Service Technical Review Innovation 52

Techsnyder

AUGUST 18, 2021

SAAS and the new tenets of Partner Engagement The role played by partners and the extent of their involvement in conventional business is way different in SAAS. Given the change in the role played by partners in the SaaS world, SaaS vendors should ensure their model of engagement with partners also needs to be aligned accordingly.

Engagement 52

Engagement Scale Government SaaS 52

SaaStr

NOVEMBER 21, 2022

This helps your business get to a place where you can create scalable and repeatable tactics that will engage and convert your ICP. . Payrix identified its ICP, engaged with a few clients, and leveraged those relationships to grow its customer base. Tip #3: Scale with customer-centric innovation. .

Payments 178

Payments Payment Methods Embedded Payments Scale 178

The Daily Egg

NOVEMBER 25, 2019

Businesses should innovate and evolve in order to meet those expectations and build relationships that customers value. To do this, businesses should rethink their approach to customer experiences and engagement. New technologies are radically changing the way businesses interact with customers.

Business 358

Business Innovation Technology Engagement 358

Andreessen Horowitz

DECEMBER 7, 2020

… The post The Stickiest, Most Addictive, Most Engaging, and Fastest-Growing Social Apps—and How to Measure Them appeared first on Andreessen Horowitz. Social Strikes Back is a series exploring the next generation of social networks and how they’re shaping the future of consumer tech. See more at a16z.com/social-strikes-back.

Engagement 145

Engagement Data Innovation 145

Totango

MAY 3, 2019

But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. And if you cultivate that feeling of goodwill through positive interactions, then you can boost engagement and loyalty for all your customers. Tips for Increasing Customer Engagement and Loyalty.

Engagement 78

Engagement Enterprise Communication Branding 78

SaaStr

JULY 25, 2023

It brings together industry leaders, innovators, and customers to showcase the latest products and technologies. The SaaS Awards : The SaaS Awards is an annual awards program recognizing excellence and innovation in SaaS products and services across various categories.

ChatGPT 213

ChatGPT AWS SaaS CTO 213

SaaStr

AUGUST 19, 2023

In this session, Jason Lemkin, Founder at SaaStr, and Lloyed Lobo, Cofounder at Traction discuss the journey behind creating the world’s largest community for SaaS and Business software, where hundreds of thousands across the globe actively engage through mega conferences, events, meetups, podcasts, blogs, social media, and more.

Software 188

Software Business Social Media Government 188

Totango

JANUARY 10, 2019

But how can you keep a close eye on each step of a customer’s journey in order to see where engagement is needed and connect in a positive way? Many companies still use “old school” methods of customer growth and don’t know how to update their customer engagement platforms and practices. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

SaaStr

FEBRUARY 5, 2022

Building a team of rockstar product managers and leaders is hard, but even harder is to scale the team by hiring and growing senior talent in global locations while maintaining a culture of innovation, impact, and integrity. Successful co-innovation for our customers needs strong partnerships between Customer Success and Product Leadership.

AWS 215

AWS Customer Success Scale Sales Hiring 215

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI.

Software Review 111

Software Review Scale Customer Success Innovation 111

SaaStr

OCTOBER 13, 2022

My list: Always being engaged. You will always be engaged. Your mind will always be working, processesing, and innovating. Your mind will always be working, processesing, and innovating. This is a subtle but huge benefit of having your own startup. Yes, it will consume your thoughts. Getting to pick who you work with.

Startup 234

Startup Innovation Education Engagement 234