Education Onboarding Underperforming Technical Team 
Intercom, Inc.
JUNE 15, 2022
Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Onboarding is critical to the success of your product. Focusing on the onboarding process at the beginning of new product development is critical to overcoming this.
Intercom, Inc.
APRIL 23, 2019
That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. Let’s dig into the best ways to build a comprehensive onboarding flow, plus a few common issues to look out for. First, a quick definition. Here’s the proof.
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SaaStr
FEBRUARY 16, 2022
As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.
SaaStr
JUNE 21, 2024
These nine sales concepts, when done correctly, will greatly improve your sales and sales teams. #1: You don’t end up saving time because you have to interview different firms and onboard them, and you still have to look through resumes, do back-channel references, take calls with them, and more. That’s the wrong answer.
ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer education was designed with CSMs in mind to automate their repetitive processes and create a way for customers to self-serve their basic needs so that CSMs can do their jobs better. How CSMs play a role in customer education.
User Pilot
OCTOBER 19, 2024
Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.
FastSpring
JANUARY 23, 2025
It’s all good and well to do that through an outstanding onboarding experience, which we’ve clearly built. And people need to be educated as to that. Blake Hutchison (21:39) Yeah, so there’s some education that happens. And therefore, we try to educate founders as best we can as to the metrics that matter.
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