ChurnZero

SEPTEMBER 23, 2022

You can do that with an investment in Customer Success and customer education. . Where Customer Success and customer education fits in the equation . Ok, great, but where do Customer Success and customer education come into play? . Customer education aids in this twofold. From “grow at all costs” to “grow sustainably”.

Education 98

Education Customer Success Venture Capital Churn 98

ChurnZero

APRIL 5, 2022

These are just two data points that underscore the importance of the customer experience and one of the major forcing factors bringing Customer Success and customer education teams together. Instead, Customer Success and customer education operated in siloes — if they existed at all. Enter customer education.

Education 98

Education Customer Success Customer Lifetime Value Onboarding 98

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 90

Onboarding SaaS Education Engagement 90

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 90

Onboarding Metrics Retention Scale 90

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 97

Onboarding SaaS Engineering Pricing 97

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Onboarding 97

Onboarding SaaS Mobile Education 97

User Pilot

JANUARY 8, 2024

Adopting user onboarding best practices for your brand is a failproof way to leave a great first impression. A strong onboarding process is like helping people navigate a new terrain without struggling to find their way. TL;DR User onboarding is a process that shows users how they can derive value from your product.

Onboarding 52

Onboarding SaaS Branding Customer Lifetime Value 52

User Pilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. The ideas we’re going to cover are: Onboard new users. Create educational content.

Education 65

Education Churn SaaS Onboarding 65

CustomerSuccessBox

MAY 24, 2022

Hence it’s essential to incorporate a customer education program into your processes. The adoption of a customer education program depends on the maturity of your organization and thus it is imperative to have different ways of learning associated at every stage of the customer journey. Organization just starting out. All in all!

Education 52

Education Technical Review Acquisition Onboarding 52

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Shall we dive in?

Artificial Intelligence 91

Artificial Intelligence AI Onboarding Machine Learning 91

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Who can we turn to for some inspiration?

Onboarding 145

Onboarding SaaS User Experience Software 145

ChurnZero

APRIL 21, 2023

Enter digital customer education. In our webinar, “ Unlocking the power of customer education ,” Steve Cornwell, CEO of Northpass, and You Mon Tsang, CEO of ChurnZero, share five of the best use cases for digital customer education in CS and how to build your own program. Q: Have you fully transitioned from traditional (e.g.,

Education 52

Education Scale Scaling Enterprise 52

Intercom, Inc.

FEBRUARY 6, 2018

Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have to check off your list, but it’s easy to forget that things which are second nature to you are totally new and unknown to someone that’s just started. The disadvantages of the usual onboarding process.

Onboarding 203

Onboarding Company Culture Engineering Investment 203

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 92

Onboarding Technical Review Software Review Scale 92

Intercom, Inc.

DECEMBER 13, 2018

Our Marketing, Sales and Support teams all use it in different ways to convert, support and onboard users in an engaging and personal way that is unique to video. The post How our sales team helped reboot our educational videos appeared first on Inside Intercom. Talk to your sales team. But it wasn’t always like this.

Education 91

Education Sales Onboarding Engagement 91

Totango

MAY 13, 2022

Onboarding is one of the first times your customer engages with your business. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. In the onboarding stage, this can be particularly helpful for assisting customers through common onboarding issues.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Onboarding 96

Onboarding Underperforming Technical Team Interviewing Benchmarks 96

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. 8 Best Strategies for Customer Onboarding at Scale.

Scale 52

Scale Onboarding Scaling Strategy 52

Inturact

OCTOBER 19, 2022

One of the most crucial things you must do for your business is to make early investments in staff onboarding, training, and education. It will help you narrow the skill gaps and develop talent in the workplace.

Onboarding 52

Onboarding Software Education Investment 52

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. A successful onboarding experience can lay the foundation for a loyal lifetime buyer, while a negative experience can push your new customer directly into the hands of a competitor. The Three Stages of Onboarding .

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Implementing an onboarding checklist to help users progress through the customer journey. Segmenting new sign-ups with Userpilot.

Customer Success 72

Customer Success Retention Software Review Customer Lifetime Value 72

User Pilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. In our state of SaaS onboarding research , we found that just over half of the products we tested contained one of those two options. For now, all you really need to know is that an in-app tutorial is designed to educate your users.

Education 58

Education Underperforming Technical Team Social Media Onboarding 58

User Pilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training.

Systems Review 96

Systems Review Management SaaS Education 96

CustomerSuccessBox

DECEMBER 13, 2021

SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Here, he talks about the steps to get a perfect customer onboarding. What are the ingredients of a perfect customer onboarding ? What are the KPIs and metrics you track for onboarding?

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

CustomerSuccessBox

DECEMBER 1, 2021

When you onboard new customers, you introduce them to the way your business works. Intelligent onboarding automation: Speeds up the process of onboarding new customers, regardless of the industry It dematerializes the corresponding workflows and Reduces latency between touchpoints throughout the customer journey. In short, yes.

Onboarding 52

Onboarding Customer Lifetime Value Acquisition Education 52

CustomerSuccessBox

JUNE 9, 2021

And one of the ways in which we’ve seen it distributed is in the way it onboards the customers. What is the onboarding time of the product that you’re selling? How many steps are there in the onboarding process? Get to know, How can the right onboarding process increase the renewal rate? Check out the here.

Onboarding 52

Onboarding Management SaaS Customer Success 52

OpenView Labs

SEPTEMBER 17, 2020

But sadly, all that effort could be pointless if you ignore your product’s user onboarding. An effective and efficient user onboarding flow for your SaaS product is the one thing you can get right to give new users a welcoming, customer-retaining experience. Is this your situation? Manage expectations.

Onboarding 94

Onboarding SaaS Business Model User Experience 94

SaaStr

APRIL 26, 2023

The three most important areas of focus almost always include: Great onboarding Content to educate customers Campaigns as a foundation The Takeaway — Invest in your team and prioritize ruthlessly. That’s why education is so important. But education and building out learning centers take a lot of work, you say?

Scale 206

Scale Strategy Marketing Education 206

Totango

MARCH 12, 2019

Customer onboarding is the period after a purchase when your customer is getting to know your product or service. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events.

Onboarding 80

Onboarding Software Review Social Media Churn 80

Totango

APRIL 26, 2019

Onboarding isn’t just about introductions; it’s about acceleration. Customer onboarding is the period after purchase when your customer is getting to know your product. Ideally, you want customers to get through the onboarding phase as fast as possible so they can enter the value-driven adoption phase. Customer progression.

Onboarding 89

Onboarding Metrics Customer Success Benchmarks 89