Sat.Mar 19, 2022 - Fri.Mar 25, 2022

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Why Transparency Sells Better Than Perfection

Predictable Revenue

Todd Caponi joins the Predictable Revenue podcast to discuss how being more transparent with buyers can increase revenue and shorten your outbound sales cycle. The post Why Transparency Sells Better Than Perfection appeared first on Predictable Revenue.

Revenue 278
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How to identify and reduce customer friction points

ChurnZero

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. In most cases, however, there are still plenty of opportunities to streamline the process and reduce customer friction. . Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary.

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4 Ways Anchor Links Can Improve Your Landing Page

Unbounce

Ever find yourself scrolling through a page, wishing you could get somewhere a little quicker? Sure, headings help when it comes to finding something particular on a page. But sometimes, a shortcut would be nice to get straight to your destination. That’s where a simple, tiny tool like an anchor link comes in handy. An anchor link lets a visitor jump between sections of a page.

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Pipedrive Review

The Daily Egg

Pipedrive is a full-service sales platform that helps around 100,000 businesses grow their revenue with precision. Visualize your sales process in this. The post Pipedrive Review appeared first on The Daily Egg.

Revenue 317
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Why I’d Rather Be Acquired by Vista Than a Big Tech Company

SaaStr

SaaS is Back!! pic.twitter.com/jFqQ6zRz6A. — Jason BeKind Lemkin #???????????? (@jasonlk) March 21, 2022. Recently a number of founders have reached out to me about offers to acquire their company from Private Equity firms like Thoma Bravo, Vista, etc. Some offers are more real than others, but there’s an army of associates, principals and vice presidents at top PE firms looking for SaaS companies at $10m-$1000m ARR to acquire.

CTO 290

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New at Intercom: Hear all about the next generation of customer engagement

Intercom, Inc.

Intercom was born out of a simple idea – to make internet business personal. And ever since that first release over 10 years ago, we’ve stayed true to that mission. But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs.

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Hiring Sales Talent Internationally: Soft vs. Hard Skills

Predictable Revenue

These tips will help you build a diverse outbound sales team, ensuring your company finds the best possible talent while complying with local laws and regulations. The post Hiring Sales Talent Internationally: Soft vs. Hard Skills appeared first on Predictable Revenue.

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How to Set and Hit Revenue Targets With Brex CRO Sam Blond (Pod 541 + Video)

SaaStr

Tracking business performance through revenue targets remains one of the most valuable ways to measure company success. Yet, it’s crucial to understand how to set the right goals for your sales teams to ensure optimal growth. Sam Blond, CRO at Brex, shares his insights into how to select suitable targets and ensure your team hits them. The Two Variables and Your Target Game Plan.

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The App Store Model Comes to Web3

Tom Tunguz

Six months ago, I wrote about how the cap tables of crypto companies have approached the structure of web2 startups. Recently, EVMOS , a web3 project, pushed forward an important innovation for the web3 ecosystem. EVMOS enables Ethereum’s virtual machine on the Cosmos chain. The EVMOS token model innovates on its predecessors by introducing the App Store dynamics to web3.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). The challenge is to build common ground between business and architecture so as to translate business assumptions into critical technical solution inputs.

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Data50: The World’s Top Data Startups

Andreessen Horowitz

Over a decade after the idea of “big data” was first born, data continues to be one of the most important and furiously growing innovation drivers across both large enterprises and new startups. From providing pulse checks that are foundational to business operations to intelligently automating daily tasks through machine learning, data has become the.

Data 145
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SaaStr Europa Moves to an Even Bigger Venue: Join 2,500 SaaS Professionals in Barcelona

SaaStr

SaaStr Europa just got a major upgrade. With 1,251 SaaS CEOs, Founders, and Revenue Leaders already attending SaaStr Europa 2022 – we’re upgrading the event to an even bigger venue! Wow — the response to this year’s edition of SaaStr Europa, 7-8 June in Barcelona, has been incredible. Even though we’re still about 90 days out to the event, we were on pace to sell out registrations for our original venue capacity much, much soon.

SaaS 254
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14 of Our Favorite Women-Run Blogs/Podcasts

Nimble - Sales

March is Women’s History Month and we are excited to celebrate by bringing our Nimble community a list of our favorite business podcasts and blogs hosted by women! They’ve demonstrated impressive expertise in the industry and are an inspiration to business professionals everywhere. We’ve included 14 women on this list, all of which either host […].

Business 141
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Artificial intelligence tackles the written word

IT World

If you go to this page on my blog , you'll find an introductory post about the use of artificial intelligence in generating written content, marketing messages, and personalized email. It won't win any Pulitzers, but it's easy enough to understand. What's remarkable about this post is that I didn't write it. Instead, it was created by LongShot , an AI-powered software-as-a-service application that generates written content – including long-form articles – entirely from a few keywords.

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2022 Guide to Support Email Templates & Examples

Groove HQ

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog.

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Dear SaaStr: How Do I Convince My CEO that Marketing is Important?

SaaStr

Q: Dear SaaStr: How do I Convince My CEO that Marketing is Important? A lot of CEOs these days do seem to be late to truly invest in SaaS marketing, and most especially, to hiring a true VP of Marketing. I’m just shocked how many CEOs hack it to $5m, $8m, $10m+ in ARR without a true VP of Demand Gen / Marketing on board. Yes, you can get there with hustle, founder-led sales, and chutzpah.

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5 Ways to Double Your Traffic in 30 Days Without Spending on Ads

SaaS Metrics

Traffic is the lifeblood of any website. Without it, your site will die a slow death. You’ve gone through the trouble of web development and filling it with content, so why not make sure that people are getting there? Of course, there’s no magic potion or secret trick to increasing traffic to. Read more. The post 5 Ways to Double Your Traffic in 30 Days Without Spending on Ads first appeared on SaaS Metrics.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Enterprise AR will be dominated by Apple and Magic Leap

IT World

Magic Leap just unveiled an advanced prototype of its Magic Leap 2 headset and the consensus among reviewers is that it’s a great product. Founded 12 years ago, Magic Leap first offered up a series of proof-of-concept prototypes that started out being bigger than a big refrigerator. Then, four years ago, the company introduced its first headset, aimed also at the consumer market.

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Introducing Customer Experience Canvas

Totango

Does this sound familiar to you? Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. You may prefer using sticky notes, while another team member likes slide decks and yet another prefers digital mapping tools. After you finally decide on which medium to use and manually map out your journey, then you each use a different tool to run campaigns and tasks. .

Finance 96
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Dear SaaStr: What Was the Moment You Knew You Had to Break Up With Your Co-founder?

SaaStr

Dear SaaStr: What Was the Moment You Knew You Had to Break Up With Your Co-founder? It’s happened to me twice, that “moment”. It was the same thing both times: When they just didn’t show up to a critical meeting. Founder conflict is unfortunately pretty common. I was blessed in my first start-up to never have a second of it. That’s really about as good as it gets in start-up land.

Strategy 219
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How to transition customers to a new CSM in 4 steps

ChurnZero

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. But alas, time — and customer accounts — waits for no one. The show must go on. Figuring out how to shift around a CSM’s book of business is a delicate balancing act, and one of the most challenging Customer Success processes to get right.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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10 easy steps to make Chrome faster and more secure

IT World

Gather 'round, kiddos — 'cause it's time for a story. Once upon a time, Chrome was a lean, mean browsing machine. It was the scrappy lightweight kid in a block filled with clunky old blobs of blubber. People had never seen a browser so fast, so thoughtfully constructed! It stripped everything down to the essentials and made the act of browsing the web both pleasant and secure — qualities that were anything but standard back in that prehistoric era.

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14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

User Pilot

Is there such a thing as NPS survey best practices? The short answer is YES. If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it.

Scale 97
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Dear SaaStr: Can Someone Still Be a Co-Founder If They Didn’t Help Start the Company?

SaaStr

Q: Can one be considered a co-founder when they didn’t start a company? Co-founders are often defined as the couple few folks who sit around the coffee table, dream up the idea, write the first line of code, get the first beta customer, etc. And there really can just be a few. But even that can take some time. And even after that first customer or two, it’s still … early.

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That’s a Wrap! Global Executive Forum 2022 Delivers Inspiration, Demonstrations & Conversation

Totango

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. It was refreshing to reconnect with our customers and peers in the customer success community and inspire businesses across the globe with purposeful presentations and product demonstrations, meaningful conversations and fun social interactions. “ It was one of the more productive gatherings I’ve a

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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You can't keep quiet when you're hacked anymore

IT World

One of the dirty little secrets of many businesses, perhaps even most, is that far more of them than ever admit to it have been hacked. Still others end up paying ransomware, but they've never revealed this deep, dark secret. After all, who wants to admit to the world — and their customers — that they've been caught with their security pants down. Well, things are about to change.

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Top B2B Marketing Strategies for SaaS Businesses

Entrepreneur - SaaS

You can have the world's best software to offer, but without a killer marketing strategy, your investment in research and development is going to fall flat.

Strategy 102
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Top SaaStr Content for the Week: AgentSync CTO, OpenPhone Co-founder, Hootsuite CRO, WalkMe VP Sales, and More!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: A Few VP of Sales Personas to Stay Far Away From. Were the “Covid Multiples” in SaaS Just an Anomaly? Redpoint: SaaS Companies Are Now Worth Less Than Their Historical Norms.

CTO 205