Tom Tunguz
NOVEMBER 24, 2018
Your startup is just getting off the ground. You might have a few account executives and a sales leader in place; maybe some revenue and a handful of customers. The sales team costs real money, and the question before the company is: how do you know what quota plan to assign to the account executives? I’ve seen four stages in early stage software companies.
Intercom, Inc.
NOVEMBER 28, 2018
As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. With at least 830 vendors in the space and more being added daily, building your tech stack can quickly become an overwhelming exercise, even for the most experienced of us in sales operations.
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FastSpring
NOVEMBER 28, 2018
Starting, or investing in, an affiliate program is a great idea for just about any ecommerce company. This is even more important for a software-as-a-service (SaaS) company. Here are seven reasons why every SaaS company should start—or invest in an affiliate program. 1. Loyal Customers Can Help Drive Revenue as Affiliates. A SaaS affiliate program makes it possible for a customer to sell and market the product they already use to others.
Sales Hacker
NOVEMBER 28, 2018
You’re collecting all this sales data but are you really getting your best use out of it? Is your data working for you? Is it bettering your business and helping you make smarter choices? One study found that 43% of companies gain little benefit from their data, while 23% gain nothing from their data at all. The key here is to collect clean data, gain insight through analytics and use that insight to make positive change for your organization.
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Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.
SaaSOptics
NOVEMBER 29, 2018
By 2020, more than 80 percent of software providers will change their business models from “traditional” perpetual license and maintenance to subscription-based models. A perpetual model requires customers to pay a fee upfront to purchase a license for the system or application, whereas a SaaS model requires a monthly subscription fee. While some providers, such as Dropbox, were created “as a service,” thousands of other software vendors that started out with traditional licensing models are rea
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
FastSpring
NOVEMBER 26, 2018
Today, many businesses have moved from physical to digital products and services to leverage the benefits of ecommerce. However, the risk of a costly data breach is always present. So there is a growing need for companies to ensure the security of payment cards, customer IDs, and user account information stored in their systems. Trust is the most valuable part of a customer relationship—especially when it comes to customers sharing their payment information online.
Sales Hacker
NOVEMBER 29, 2018
Let’s set a scene. Company raises money and is now ready to “scale the sales team.” Their current seller has done a great job, so the natural inclination is to assume that we want to replicate that person and sales will continue to grow, right? “John is our best AE– I need 10 more Johns!”. Fast forward 1 year later: “Oh no, my entire sales team looks the exact same…”.
Chargebee
NOVEMBER 28, 2018
We introduced a central piece to your eCommerce business - automating end-to-end order management - so you can generate, track, and manage orders linked to your subscriptions right from Chargebee.
Intercom, Inc.
NOVEMBER 30, 2018
Our conversational chatbot, Answer Bot , is designed to do more than chat. Its purpose is to let you scale your business faster and more efficiently. How? By automatically and instantly resolving your customers’ most common questions, so your team can focus on the conversations only humans can resolve. If you are using Intercom or live chat on your website already, you’ve probably received a number of conversations where customers just say “Hello” or “Hi”, and then it’s up to your team to figure
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
FastSpring
NOVEMBER 27, 2018
Three letters are crucial to your site’s success: SEO. Search engine optimization is the process of increasing the online visibility of your webpage through organic search engine results. Studies have shown that the first five results on Google get 67% of all clicks , so optimizing your web pages allows your business to rank higher on the search result page and receive more organic (non-paid, voluntary browsing) traffic by people who are interested in your software or digital product.
Sales Hacker
NOVEMBER 30, 2018
The post Get Your Reps To Own Their Metrics appeared first on Sales Hacker.
The SaaS Garage
NOVEMBER 29, 2018
Loyalty Prime Intensifies Its International Growth. By Loyalty Prime , December 29th, 2018. . The Loyalty Prime Group, a leading provider of SaaS-based loyalty platforms, has completed another seven-figure funding round. The investors are Bayerische Beteiligungsgesellschaft ( BayBG ), which is a new investor in the company, and the existing consortium of investors – including Senovo , UVC Partners and business angel Alexander Bruehl ( SaaSgarage.com ) – that has been in place since
Intercom, Inc.
NOVEMBER 29, 2018
We believe that shipping is our company’s heartbeat and that we should ship frequently with small incremental changes. This principle enables us to get feedback and iterate quickly. However, until recently we couldn’t apply the same philosophy to our APIs. We weren’t able to fix bugs, improve the functionality of our APIs or even keep up with our constantly growing products.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
FastSpring
NOVEMBER 29, 2018
Thinking about taking your business global? Unsure about which market to break into next? Or maybe you already have your sights on the European Market but you’re still “on the border” about fully committing resources? Today we’re finally putting all your questions to rest by covering Europe’s ecommerce trends so you can get a holistic view of the European ecommerce market.
Sales Hacker
NOVEMBER 28, 2018
The post Why the World’s Leading CMOs are Doubling Down On Events To Generate Pipe appeared first on Sales Hacker.
BetterCloud
NOVEMBER 26, 2018
“Realistically, our IT team could use six or seven people, but we get by with three because we have to — it’s all about doing more with less.”. Like this director of IT from a healthcare consulting firm in Orlando, Florida says, most IT leaders run lean teams. When “ do more with less ” is the motto, becoming more efficient is critical; however, a constant stream of alerts, requests, and tickets seize IT professionals’ time, making it challenging to to manage a domain, let alone secure it.
Teamgate
NOVEMBER 27, 2018
You know that feeling you get when you manage to lose something that was really hard to come by? It sucks, right? Whether it was a front-row ticket for a show you’d been waiting forever to see, or a fifty dollar bill you’d sweated your butt off to earn, the levels of suckery are pretty similar, exactly because it was so hard to come by. But get this!
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CloseSaaS
NOVEMBER 26, 2018
We've always strived to be the CRM with the best built-in calling for sales teams. Since we launched predictive dialingearlier this year, we’ve seen a huge jump in Close users getting on calls with prospects.
Sales Hacker
NOVEMBER 26, 2018
This week on the Sales Hacker podcast , we interview Dannie Herzberg , Head of Mid-Market Sales at Slack. Dannie is one of the top sales leaders in the country having spent time helping Hubspot IPO over 5+ years and then moving on to Slack where she leads all SMB, Mid-Market, and Sales Development efforts for the US and Canada. . If you missed episode 34, check it out here: PODCAST 34: The Benefit of Finance Background to Help Company Growth w/ Rob Lopez.
BetterCloud
NOVEMBER 30, 2018
This is the second part of our blog series on achieving effective SaaS management using a Zero Trust security model. If you haven’t read part one already, check it out here. . In part one of this series , I said that SaaS was creating a host of new security challenges stemming from cloud sprawl and shadow IT. Network-based security architecture is no longer adequate because people are the perimeter now.
ChurnZero
NOVEMBER 30, 2018
Every SaaS organization needs Customer Support and Customer Success functions. But most scale their teams in messy and ineffective ways, leaving them with a large cost burden and very little to show for it. To dive into this topic we hosted a well attended webinar this week with Michael Redbord, who is the Vice President and General Manager of the Service Hub at HubSpot.
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Implementing AI in software testing can accelerate release cycles, boost efficiency, and enhance software quality—but only with a clear strategy. This guide offers a step-by-step roadmap to help you evaluate readiness, strengthen infrastructure, upskill teams, and meet compliance needs. Discover how to automate up to 70% of testing tasks, enhance defect detection, and integrate AI into your CI/CD workflows without disrupting your SDLC.
Cobloom
NOVEMBER 26, 2018
User testimonials are a powerful form of social proof that will help to foster trust in your business by demonstrating the value of your service or product, and in turn improve conversion rates and generate more leads. They offer a genuine, independent indication of the quality of your service. To have the most impact, a good testimonial should be real, relevant to your user, and in the right place.
Rakam
NOVEMBER 30, 2018
When I was aspiring to be a good product manager, I did some research on what makes a good product manager or product people. I have gathered some intel from the various books and articles while I was interviewing some of the successful product managers I know. I put together a list about the common traits of the best product managers, but I left out some of the typical things like “become a good person”, “work hard”, “be respectful” and so on.
2Checkout
NOVEMBER 28, 2018
What is a (digital) form? In a broader sense of the meaning, a form, is an interface that collects through interactions, the required information, in a logical, meaningful way, and then passes it to at least one third party entity. Sounds complicated, right?
BetterCloud
NOVEMBER 28, 2018
This is the first part of our blog series on achieving effective SaaS management using a Zero Trust security model. Stay tuned for parts two and three. Today, the new reality is that network-based security is no longer adequate. With an increasingly mobile workforce and the spread of shadow IT, plus the rapid rise of cybercrime, companies must find new ways to effectively manage their sprawling SaaS portfolio.
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical
Outseta
NOVEMBER 28, 2018
By Geoff Roberts 3 min read The home stretch of 2018 is upon us and it’s been an exciting year at Outseta. We began charging users for the first time in January and the evolution of our product since that time has been remarkable to see. Here’s what we’ve been up to since our last company update. New Feature! Live Chat Live chat tools have been a big deal as of late - companies like Intercom and Drift, Hubspot and Zendesk - they’ve all gotten into the mix.
Chargebee
NOVEMBER 28, 2018
If a big customer ends up churning you need to know that right away - not tomorrow morning, when you open your analytics dashboard. Set goals and subscribe to real-time alerts for your key metrics on RevenueStory.
Upscope
NOVEMBER 28, 2018
One founder of a company decided to manually onboard users and converted 55% of them. It doesn't scale but it works wonders. Imagine you could show each new user your app in minutes? We've managed to get our manual onboarding set up down to an effortless 3 clicks in 3 seconds. We'll show you why great companies recommend a manual onboarding strategy and how to make it flow perfectly.
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