Tue.May 16, 2023

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Which Software Solution Is Best for Your Business? Here's How to Decide.

Entrepreneur - SaaS

SaaS vs. custom software development: Which is the safest bet for you?

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How Should You Staff Your Startup in 2023

Tom Tunguz

Yesterday, the Enterprise Tech 30 List was revealed. Congratulations to all the winners (especially MotherDuck, Hex, & Omni)! I analyzed the headcount patterns within these companies to shed light on three questions : How are these top companies changing their headcount through the downturn? What percent of headcount is in product & engineering?

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Only 7% of You Have Really Gotten Outsourced SDRs to Work

SaaStr

So a recent SaaS survey confirmed what I’ve experienced over the year: outsourced SDRs are tough to make work. It would be so great if we could all outsource sales, sales development, sales operations, and more. It really would be great. It’s just hard in practice to outsource something you don’t already know well yourself. Personally, I’ve seen it sort of work a few times — and that’s why I added “sort” as an option, and 26% of you also said it

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Write For Us: How to Guest Post on the Buffer Blog

Buffer Resources

✅ The Buffer team is currently accepting pitches for guest posts. If that should change in the future, we’ll update this portion of the page 🗒️ Due to the volume of pitches we get, we can only follow up on a select number of submissions. If you don't receive a response within two weeks, you’re welcome to send a new pitch for us to consider.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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The Playbook to Investor Relations with Zelkova Ventures Partner Jay Levy (Video)

SaaStr

In the first quarter of 2023, global venture funding fell to $59 billion, down from a peak of $181 billion in Q4 2021. Deal sizes are falling, late-stage rounds are down by 45%, and funding rounds are taking longer to complete. Despite the challenges, there is still some good news: founders who launch companies in this market may be rewarded with a specific set of advantages.

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Senate hearings see a clear and present danger from AI — and opportunities

IT World

There are vital national interests in advancing artificial intelligence (AI) to streamline public services and automate mundane tasks performed by government employees. But the government lacks in both IT talent and systems to support those efforts. “The federal government as a whole continues to face barriers in hiring, managing, and retaining staff with advanced technical skills — the very skills needed to design, develop, deploy, and monitor AI systems,” said Taka Ariga, chief data scientist

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Top 13 SaaS Customer Engagement Trends 2023 to Follow

User Pilot

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Let’s start!

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5 Founders on the Future of Data

Andreessen Horowitz

It’s well understood that artificial intelligence is advancing like mad right now. What’s less appreciated is the role that data and infrastructure continue to play in these advances — whether that’s adding new data sources to train better models, building … The post 5 Founders on the Future of Data appeared first on Andreessen Horowitz.

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Value Metrics Guide for SaaS Companies

User Pilot

What are value metrics? Why do they matter? And how to find them? These are the key questions that our guide answers. We also examine a few examples of how companies use value metrics in their pricing strategy. Let’s dive in! TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Investing in Hippocratic AI

Andreessen Horowitz

“Solving consumer engagement is worth $1 trillion to our organization,” said a health plan executive to me one day. He was obviously being a bit sensationalist with the magnitude of the number, but it’s been a common thread in strategic … The post Investing in Hippocratic AI appeared first on Andreessen Horowitz.

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How to Provide Contextual Help Using UX Patterns

User Pilot

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. This article examines what contextual help is, why it’s necessary for SaaS companies, and how you can implement it in your product.

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Google I/O and the curious case of the missing Android version

IT World

With Google's I/O announcement expo now firmly in the rearview mirror, it's time for us to enter the inevitable next phase of any tech-tinted revelation — and that's the careful contemplation of everything we've just experienced. It's my favorite phase of all, personally, as it lets us really dive in and analyze everything with a fine-toothed comb to uncover all the subtle significance that isn't always apparent on the surface.

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SaaS Email Marketing: 12 Strategies for Successful Campaigns

User Pilot

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. In this guide, we’ll go over the reasons why email marketing is important and showcase 12 SaaS email marketing strategies that you can use for your own email marketing campaigns.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Apple innovates in accessibility as WWDC nears

IT World

With Global Accessibility Awareness Day (GAAD) coming up on Thursday, Apple has rolled out a variety of new accessibility features to celebrate. While that's noteworthy on its own, industry watchers also know that what the company reveals in the weeks before its big Worldwide Developers Conference (WWDC) often has some bearing on what happens.

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Profiles of Top Healthcare VCs: Raising the Bar in Digital Health

TurnKey Labs

Over the past few years, the healthcare tech sector has experienced dramatic change. The global pandemic has been a launch pad for innovative solutions and the digitization of the healthcare industry.

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Zoom announces partnership with Anthropic for AI call center services

IT World

Zoom is entering into a strategic partnership with Anthropic that calls for the latter company’s generative AI model to be integrated into Zoom’s Contact Center portfolio. In an announcement on Tuesday, Zoom also stated that the company had made an investment in Anthropic as part of the collaboration, but did not disclose the amount or terms. Anthropic also has backing from Google’s parent company, Alphabet, and its flagship AI, dubbed Claude , has been described as a chief rival to ChatGPT.

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AI in social media: 6 tools to get you started fast

Unbounce

In the words of Big Daddy Kane: “Managing social media ain’t easy.” There are countless channels: Twitter, Facebook, Instagram, Snapchat, TikTok, LinkedIn, just to name a few. Posts to write. Graphics to design. Reels to film. Cats to meme. The list goes on and on. To stay on top of it all… well, it’s a full-time job. But AI for social media can make it a whole lot more manageable.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Amazon is working on infusing generative AI into its shopping app

IT World

Amazon is working on infusing generative AI features akin to OpenAI’s ChatGPT and Google’s Bard AI to its shopping application and website in an effort to provide a more conversational experience, job postings on the company’s career section indicate. The job postings sought a senior development engineer for machine learning and another engineer to “rearchitect” the search engine or feature inside Amazon’s shopping application.

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10 Ways Customer Retention Benefits an Organization

Chargebee

As the focus in SaaS moves from ‘solely growth’ to ‘growth and profitability,’ customer retention finds its long-due moment under the sun. In a world where acquisition costs and resistance to new sales are likely growing, ensuring your existing customer base can continue to grow with you is critical for your organization’s growth.

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How Do You Get Promoted To Manager Level?

30 Day Leadership

In this episode, best-selling author and leadership coach, Nils Vinje, shares 5 essential steps to prepare for moving from an individual contributor to a manager. Podcast highlights: 1:39 - The most difficult shift - Why shifting from an IC role to a manager is one of the most difficult shifts? 5:06 - Importance of acquiring skills in advance - How acquiring the skills needed before getting into the next role can set you up for success?

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9 Ways to Improve Customer Experience and Retention

Chargebee

Subscription businesses know it’s imperative to provide excellent customer experience to your subscribers to maintain a healthy level of customer retention. The results are happy customers who return for additional purchases and recommend your products and services to others.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Your Guide to Childcare Software

SaaS Metrics

In today’s digital age, childcare software has become increasingly popular among childcare providers. It offers a more convenient and efficient way of managing a childcare center, making it an essential tool for any modern childcare facility. Learn about childcare software’s benefits and key features and how to choose the right solution for.

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The Role of Automation in Improving Cancellation Experiences

Chargebee

The late-2022 SaaS multiple compression is symptomatic of a mindset shift in the industry – that stability is, for now, more important than growth. Investors value companies based on net-dollar retention (NDR) and the Rule of 40, as rising interest rates and shrinking purchasing power put net-new sales under pressure.

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The 5 Best CRMs for Sales Managers

CloseSaaS

Sales managers have different needs than sales reps. So it makes sense to purchase a CRM that can accommodate them, too. Here are 5 top options.

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14+ Best AI Pixel Art Generators: Empower Beginners with Stunning Images

How To Buy Saas

In today’s rapidly evolving world, artificial intelligence has become an integral part of our daily lives. With its ability to gather vast amounts of data and process it efficiently, AI enables personalized recommendations and facilitates learning. This technology has also found its way into creative domains such as art, content creation, graphic design, and Photoshop.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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May 16 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Rockville, MD, United States (Remote) Organization: CloudBolt Software As a Customer Success Manager, you’ll work with clients to guarantee overall CloudBolt success by guiding them through the onboarding process and customer journey and ensuring their complete adoption and satisfaction. Work cross-functionally with the departments of sales, support, engineering, and others.

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An Essential Guide to Customer Experience Analytics for SaaS

User Pilot

How can customer experience analytics help you achieve product growth ? According to a research study by Zendesk, 52% of customers will defect to competitors after having a single bad experience. Therefore, meeting customer expectations with each experience with your product is crucial. In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business.

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Revealed: How Conversation AI and ChatGPT Solve Remote Work Challenges for Recruitment Teams

SmartKarrot

As a Talent acquisition specialist or recruiter in the 21st century, it can be quite overwhelming to keep up with the ever-evolving recruitment industry. From silent hiring to hybrid work models, the landscape is constantly changing. It is fortunate that with the rise in technological advancements, it is constantly simplifying, streamlining, and enhancing the hiring process.

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