SaaStr
MARCH 23, 2023
Here's the thing about venture right now Seed stage remains vibrant, similar to any of past 5-6 years Series A and later has gotten over 2021, and is back in market … but … Has moved back to Default No Pacing is far slower because of it — Jason Be Kind Lemkin (@jasonlk) March 19, 2023 So folks in venture are back to business. 2022 was a year of dealing with the fallout of fallen unicorns, terrible deals, and slashed valuations.
Tom Tunguz
MARCH 23, 2023
The hardest round to raise so far in 2023 is the Series B. Although, all the early & mid-stage rounds have fallen to levels not seen for 5-10 years. Q1 volumes by year show broad declines across early-stage venture capital. Seeds peaked at 1500 in Q1 of 2020 falling to 155 in Q1 of 2023. Seeds fell 64%; As 68%; Bs 86% & Cs 80% of last year’s round counts.
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SaaStr
MARCH 23, 2023
Dear SaaStr: I’m an Early Employee and Have a Chance to Sell Some of My Startup Shares. Should I? Goodness. Congratulations on the change for some liquidity. It’s both exciting — and confusing. Marc Benioff sold a huge amount of his Salesforce stock before its run from $2b to $100b+ in market cap. Today, he only owns a few percent of Salesforce.
Buffer Resources
MARCH 23, 2023
What do creators like Mr. Beast and Ali Abdaal have in common? Not much, actually, other than the ‘Creator’ label and being YouTubers. They serve distinctly different audiences and create very different types of content. However, no matter how you look at it, they’re both pretty successful in their own rights. For content creators , one of the biggest debates is whether or not to "niche down" and focus on a specific topic or audience.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SaaStr
MARCH 23, 2023
SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
MARCH 23, 2023
Sales is the transfer of conviction and inspiration: The person who is most certain during the interaction will win. Why? Because your prospect is uncertain. Which means your sales conversation will either inspire in them the certainty to say yes — or it will reinforce their uncertainty, and they will say no. As a seller, your success rests in your attitude: your complete conviction that your solution is the best in the world for your customer.
Andreessen Horowitz
MARCH 23, 2023
General Partner Connie Chan on how leading brands are using AI and other technology to combine the serendipitous discovery of offline shopping with the infinite options of online shopping. Today, most of the Western world revolves around search-based online commerce … The post The Future of Ecommerce: How a Product Becomes a Purchase appeared first on Andreessen Horowitz.
CloseSaaS
MARCH 23, 2023
Customers nowadays prefer to go with businesses with great customer experience. This post covers how to use a customer journey map to create the best CX.
User Pilot
MARCH 23, 2023
The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! TL;DR Marketing and sales teams have different goals, which is why they often have different data sources or metrics. Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
IT World
MARCH 23, 2023
Disclosure: Microsoft is a client of the author. In a sense, Microsoft Office and I grew up in this industry together. We both entered tech at around the same time, and I was one of its first users — when it had a problem that continues to plague it. Office was largely built through acquisition, and as a result, it has often suffered from a lack of integration and consistency.
User Pilot
MARCH 23, 2023
Looking for the best NPS survey template to personalize? Keep reading! Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.
IT World
MARCH 23, 2023
Microsoft has launched its Loop app in public preview. The productivity application combines elements of documents, spreadsheets, and presentation apps in a single collaborative space. Microsoft Loop was first unveiled at Ignite in 2021 and has been in beta testing since last year. It is based on the company's Fluid Framework, which is designed to remove barriers among Microsoft 365 applications and allow app components such as tables, charts, and lists to be embedded into different apps and upd
User Pilot
MARCH 23, 2023
Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
IT World
MARCH 23, 2023
Ah, PowerShell. A simple blue window and some text has transformed the world of Windows administration from a point-and-click GUI to scripts that automate everything, as well as provide log rotation and identity lifecycle management and govern which server receives which updates. Everything in the newest versions of Windows Server as well as Microsoft 365, Azure, Intune, Viva, and all of the other cloud jazz is accessible primarily via PowerShell and only secondarily (and sometimes even not at a
ChurnZero
MARCH 23, 2023
The most important part of Customer Success is the team. Yet, many teams fall well below industry benchmarks. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study published in late 2022. Here’s how the responses broke out: 9.8% said their team has 100 or more people; 13.8% said their team has between 50 and 99 people; 20.2% said their team has between 20 and 49 people; 19.0% said their team h
IT World
MARCH 23, 2023
It's been a while since we last came across a story that shows how iPads continue to evolve into perfect machines for mobile enterprise pros, so it's appropriate to note that Webex by Cisco has introduced something special in the form of multi-window support on iPad for Webex Meetings. A better way to meet online This should be welcome news to anyone who wants to share content with others in a meeting, in that it makes the experience easier and more impactful.
Chart Mogul
MARCH 23, 2023
How good is your business at retaining customers? Are you effectively expanding revenue from your existing customer base? And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Kalungi
MARCH 23, 2023
When setting goals, it’s easy to hyperfocus on specific numbers, deliverables, and other quantifiable measures of success. These “key results” are essential to a successful set of goals as they allow you to definitively point to your achievements and say whether you performed well against or fell short of your expectations. These key results, however, are only a means to an end.
Infinicept
MARCH 23, 2023
Our guest on this podcast is Greg Cohen. Greg is chairman and CEO of Fortis. Greg and Todd discuss Fortis, the company, and their stack. They go deep on B2B payments, and they dive a bit into Fortis’s business approach and philosophy. Read the full transcript below. Todd Ablowitz (00:09): Welcome to It Pays to Know, the Infinicept podcast where we dive deeply into unexplored areas of payments.
ChurnZero
MARCH 23, 2023
The most important part of Customer Success is the team. Yet, many teams fall well below industry benchmarks. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study published in late 2022. Here’s how the responses broke out: 9.8% said their team has 100 or more people; 13.8% said their team has between 50 and 99 people; 20.2% said their team has between 20 and 49 people; 19.0% said their team h
Frontegg
MARCH 23, 2023
In today’s world where cyber threats are becoming increasingly sophisticated and prevalent, traditional password-based authentication is no longer enough to ensure the security of online accounts and systems. Multi-factor authentication (MFA) has emerged as a crucial tool in fighting off cyber threats, offering an additional layer of security by requiring users to provide more than one form of identification to access their account.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SmartKarrot
MARCH 23, 2023
Role: Customer Success Specialist Location: Mesa, AZ, United States (On-site) Organization: IncStores.com As a Customer Success Specialist, your main KPI for this position is to keep an eye on all online review platforms in order to proactively contact accounts based on key metrics, events, and triggers, particularly those customers who have poor reviews (three stars or less) and have started credit card disputes, with the goal of resolving those disputes and converting those reviews to f
Frontegg
MARCH 23, 2023
An authentication app is a software application that is used to authenticate the identity of a user. Authentication is the process of verifying that someone is who they claim to be, typically by requiring the user to provide a username and password. An authentication app can also use other forms of authentication, such as fingerprints, facial recognition, or security tokens.
SmartKarrot
MARCH 23, 2023
Rethinking culture and expectations To keep pace with the progressive shift in organizational values, people friendly companies around the world are rethinking culture, expectations, and policies to be able to align with the requirements of the new age workforce. The way people work and the expectations they have of their employers are evolving. A lot has changed in the working ethos and environment in the current corporate set up and this has resulted in the need to not just make changes that s
User Pilot
MARCH 23, 2023
What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
SmartKarrot
MARCH 23, 2023
Rethinking culture and expectations To keep pace with the progressive shift in organizational values, people friendly companies around the world are rethinking culture, expectations, and policies to be able to align with the requirements of the new age workforce. The way people work and the expectations they have of their employers are evolving. A lot has changed in the working ethos and environment in the current corporate set up and this has resulted in the need to not just make changes that s
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