Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 294

AI Artificial Intelligence New CTO Healthcare 294

SaaStock

MARCH 8, 2019

Before getting into the investment world, she started and sold two successful companies in edutainment, and made a prominent name in the tech field around the world. After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. Jessie Lam. Jessica Liu. Diane Mensah. Kathleen Ting.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 176

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. When Lemkin started investing ten years ago, his first five early-stage investments were wildly successful. Talkdesk is worth $10B, and he invested when it was just five people. Get a good CTO and commit to understanding your market and staying in the game.

Scale 290

Scale Sales Hiring Sales Recruiting AI 290

SaaStr

JANUARY 17, 2024

Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Benjamin added, “I think a lot of people think about this new AI technology as something that’s gonna just come in and like work from day one.

AI 298

AI Enterprise Artificial Intelligence compliance 298

Stax

AUGUST 14, 2024

a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. I am passionate about working with partners to grow existing relationships and forging new partnerships to ultimately help grow businesses through product innovation and Stax is the perfect place to do this.” Stax Payments , Inc.,

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Payments Stax Payment Solutions Payment Services 88

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

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Fractional CTO CTO Hire Part-Time CTO CTO 52

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

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Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Valerian Tech

DECEMBER 14, 2022

There are many benefits to hiring a fractional CTO, also known as a part-time or interim CTO. A fractional CTO can bring a wealth of knowledge and experience to your organization without the added expense of a full-time executive. Overall, Valerian Technology can provide many benefits to your organization.

CTO Hire 52

CTO Hire New CTO CTO Technology 52

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we kept investing, we knew we were onto something, and little by little we saw our traction improve. Then something really interesting happened.

B2B 164

B2B B2C Scale New CTO 164

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Scytale

MARCH 12, 2025

His investment portfolio spans fintech, biotech, and deep tech, reinforcing his passion for driving progress across industries. Recognized as the Veuve Clicquot Bold Woman of the Year, she continues to drive policy change and invests in impact-driven ventures as a Venture Partner at Mustard Seed Maze.

Startup 59

Startup Scale Cybersecurity AI Search 59

Intercom, Inc.

APRIL 19, 2018

Ciaran, our CTO , came up with this magical line. We invested more heavily in particular types of training in order to build even more muscle in those core technologies, and we built some interesting tooling to support those core technologies. We have a team dedicated to continuous delivery and developer productivity.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

FastSpring

DECEMBER 22, 2020

We dramatically increased our investment in product development. As such, we increased our investment in Product Development far in excess of any other business investment in 2020, as part of a two-year plan to approximately double our Product Development team’s size. We acquired SalesRight.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

OpenView Labs

APRIL 12, 2019

To get the team started we hired several junior developers. Does a new senior member have the right to challenge a historical decision made by a junior developer? We needed a CTO. If the challenges around hiring a senior developer late in the game are high, hiring a CTO can be even tougher.

CTO Hire 64

CTO Hire Investment New CTO CTO 64

SaaStr

JULY 10, 2021

When we started the insurance business and we thought about developing the insurance business, we had a bunch of natural athletes, people who were super, super smart, who could research anything. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. We got the development side covered.

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

The Angel VC

FEBRUARY 29, 2012

If I think about the founders of "my" SaaS startups, these are the three qualities that all of them have – in addition to a huge amount of intelligence, motivation and commitment, which allows them to quickly acquire new skills as the company grows. The second best option is two, and the third best option is one, four or five.

CTO Hire 106

CTO Hire Startup Sales Hiring New CTO 106

CloudGeometry

JULY 8, 2021

Loosely-typed, scripted programming languages accelerate the requirements feedback loop between customers and developers. Frankencloud happens when the speed of customer-facing feature development is paid for by charging interest to functions outside of the direct control of the application developers.

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Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust. The tech industry is constantly searching for its unicorn senior 10x developer and InfoSec is no different. “To

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

APRIL 4, 2019

And that ultimately is what led us to become a Google Cloud customer, but what we saw is that it was speed, it was scalability, it was security, reliability, but also on the development side: Who was gonna take us faster to market from a development perspective when we made our selection to ultimately pick a cloud provider.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

Buffer Resources

JANUARY 30, 2023

Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. After leaving Bezos Academy, he decided to start a paid newsletter focused on career development, organization design, and hiring. “ I want to invest as little as possible to get 80% of the value. Each insight becomes a Buffer post.

Social Media 22

Social Media CTO Coach CTO Hire New CTO 22

SaaStr

NOVEMBER 13, 2020

Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. So, not that many people have started so early in the career, so long in the space, and great investments that we know like Datadog and Fastly, and good at it. GP and founder of Amplify Partners. Jason Lemkin: Crazy.

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Sales Recruiting Development Team Review Technical Review Sales Hiring 216

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But keeping what you’ve got is as important as bringing in new customers. Also – live by your cultural values.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Outseta

MARCH 21, 2018

The real estate tech start-ups listed below range from companies that are still developing their products to venture-backed businesses that have already found significant traction and revenue. Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co

Outsourcing Services 75

Outsourcing Services New CTO Outsourced Development CTO 75

The SaaS Garage

FEBRUARY 6, 2020

million dollar Series B to drive the development of its next generation AI-based loyalty software. Founded 2014 in Munich, Germany, Loyalty Prime has quickly developed itself into a leading loyalty program tech provider, serving blue-chip companies around the globe from a wide range of industries. Loyalty Prime Raises $5.5

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. Today, customer recommendations are a very small portion of Amazon’s total investment in AI. Yosem Reichert-Sweet, CTO, Unbounce. I’m not talking full-on paradigm shifts here. (“We

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Artificial Intelligence AI Search Machine Learning Marketing 145

User Pilot

MAY 1, 2024

He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. He has also invested in businesses, like Figma, Vanta, and Webflow, among others. He later branched into hosting podcasts , called Lenny’s Podcast.

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Underperforming Technical Team New CTO Interviewing CTO 102

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. The Solution: Invest in a revamped data infrastructure. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. What is Buffer. Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there. I had my CTO and everyone would be like, “You can’t do this.

CTO Hire 175

CTO Hire Travel Underperforming Technical Team CTO Coach 175

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

BetterCloud

AUGUST 6, 2021

A couple of weeks ago, we launched a new podcast called SaaSOps Leaders With David Politis. I just knew there was always going to be something new to learn and I wasn’t going to get stagnant in it. ” At that time, I said, “You know what, I think I really want to become a CIO or CTO.”

Technology 98

Technology CTO Coach CTO Hire New CTO 98

Valerian Tech

FEBRUARY 10, 2023

However, they are still relatively new and their value can be extremely volatile, making them a high-risk investment for some people. A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 165

CTO Coach Sales Hiring Sales Recruiting CTO Hire 165

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. As we continue to work remotely, often employees are losing that human touch or personal development.

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Marketing Social Media SaaS New CTO 98