OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS Metric #1 – Annual Recurring Revenue (ARR).

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 91

Marketplace as a Service AI Search Social Media Customer Support 91

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

Blulogix

FEBRUARY 9, 2024

How Monetization Efficiency is the Heartbeat of Business Success in the Digital Age By BluLogix Team The Critical Role of Monetization Efficiency In a world where digitalization has redefined the marketplace, the spotlight shines ever so brightly on the concept of monetization efficiency.

Marketplace as a Service 52

Marketplace as a Service Business B2B Finance 52

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? If key information like this is passing you by, then your customer data isn’t properly organized and optimized to turn raw information into value-driven customer engagements. Information in Real-Time.

Data 64

Data Marketplace as a Service Metrics Customer Success 64

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Blulogix

FEBRUARY 17, 2024

The Art of Flexibility: How to Master Dynamic Pricing Models in Subscription Billing By BluLogix Team Adapting to the Pulse of the Market for Maximized Revenue In today’s rapidly evolving digital marketplace, static pricing models are becoming a relic of the past. This data forms the foundation of effective dynamic pricing strategies.

Subscription 52

Subscription Payment Features Pricing Marketplace as a Service 52

CloudGeometry

MARCH 22, 2022

SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant. However, it is still too often the case that business metrics and operations metrics live in parallel universes. Big data has been a game-changer.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

How To Buy Saas

MARCH 23, 2024

CRM software helps sales and service teams to satisfy and retain customers easily. There are two popular brands used in the CRM and customer service space – Zendesk vs Freshdesk. It equips the sales, marketing, and customer service teams with the necessary tools. Freshdesk is suited for small businesses that want a basic CRM.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

Neil Patel

JUNE 22, 2021

It includes: Facebook Ads Business Pages Facebook Marketplace Facebook Groups. Join the Facebook Marketplace. If you sell products online, check out the Facebook Marketplace. It’s free to list on the Marketplace, too. You can view this data in a report and then target these users with customized ads in the future.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

User Pilot

MARCH 20, 2024

The product model monetizes user-generated data for targeted marketing , creating revenue without direct charges. The open-source model creates revenue by charging for beyond-the-basics services. It can help you collect and analyze your customers and monitor important software usage metrics. Book a demo now.

Software 59

Software Revenue Strategy Advertising 59

Chart Mogul

OCTOBER 19, 2018

See how GymForLess is leveraging their revenue data to drive predictable growth. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC. Overall NPS score.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Product metrics. Support tickets and call center information. Social media messaging. Share Feedback Across Your Enterprise.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Stax

JANUARY 8, 2024

Common risk management strategies for PayFacs include proper merchant vetting and onboarding, transaction monitoring and fraud prevention, chargeback mitigation, KYC/AML compliance, and data breach prevention. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Blulogix

DECEMBER 21, 2023

As UBP takes hold, expect to see more companies across industries reaping the rewards of customer-centric pricing and data-driven growth. Platforms will seamlessly integrate UBP models, allowing for frictionless collaboration and data exchange. Think of it as a B2B marketplace where usage drives the entire ecosystem.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Totango

MARCH 31, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. You can now install the Voice of the Customer SuccessBLOC from the SuccessBLOC marketplace. Track key metrics associated with your customer loyalty program starting with NPS.

Marketplace as a Service 77

Marketplace as a Service Engagement Communication Metrics 77

User Pilot

APRIL 25, 2024

It encompasses the gathering, analysis, and interpretation of data, which aids in identifying consumer demands, anticipating market trends, and staying ahead of the competition. This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Baremetrics

OCTOBER 9, 2021

That’s why Baremetrics is a great additional tool for companies looking to get all they can out of their data. Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics brings you metrics, dunning, engagement tools, and customer insights. Try Baremetrics free.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. “Your team will have all of the personalized customer data they need across a range of tools – all in one inbox” Once your team is free from the shackles of constant tab and context switching, they’ll have more time to better support and satisfy your customers.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. However, transitioning data from the playground to the live environment can be quite confusing. Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

Neil Patel

APRIL 9, 2021

As marketers, we live and thrive with the data. Everything we do involves measuring different metrics to see what works and what doesn’t. The key to understanding the data is knowing how to look at it and turn it into action. You can then take that data and filter it so you only get a list of the results you want.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Totango

APRIL 1, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. You can now install the Voice of the Customer SuccessBLOC from the SuccessBLOC marketplace. Track key metrics associated with your customer loyalty program starting with NPS.

Marketplace as a Service 62

Marketplace as a Service Trends Engagement Enterprise 62

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? Table of Contents. Try Baremetrics Free.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Baremetrics

SEPTEMBER 16, 2021

You know their preferences, habits, and data. What LTV Metrics Show Why You Need to Measure LTV How You Can Measure LTV 6 Ways to Increase LTV for Online Stores 1. What LTV Metrics Show How do you know how much you earn per customer? The logic behind this metric is simple. Suppose a person subscribed to your service.

Business 97

Business Social Media Marketplace as a Service Mobile 97

OpenView Labs

FEBRUARY 3, 2022

It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. . This data point isn’t like our typical benchmarks. Data shows that founders are often kept up by the same key topics and are far from alone. However, there are a few great things about it: It’s disarming.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Baremetrics

OCTOBER 19, 2021

Once you have your books in order and are comfortable with day-to-day bookkeeping, you can unlock the full potential of the information in those spreadsheets through data visualization. Sign up for the Baremetrics free trial , and start getting great metrics on your business’s transactions. Try Baremetrics free. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Prospects were confused over how the marketplace worked and the sales team struggled to explain it.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

CustomerSuccessBox

JUNE 20, 2022

A customer succes software is specialized software that takes the customer data from your existing tech stack to provide you with a 360-degree view of your customers and their account health. In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Neil Patel

DECEMBER 22, 2020

Statista, a company specializing in market and consumer data, found that 88% of U.S. Dealspotr’s Influencer Marketplace. Heepsy is an influencer search and marketplace that connects brands with more than 11 million influencers on sites like Instagram, YouTube, TikTok, Twitter, and Facebook. Conclusion.

Payment Methods 139

Payment Methods Branding Payment Services Payment Solutions 139

Neil Patel

JANUARY 25, 2021

million active sellers on Etsy , it can be daunting to figure out how to ensure marketplace visibility. After query matching occurs, the search engine determines listing rank by aggregating eight definitive score features : Quality of Listing Score: This metric establishes how well a listing converts. With a reported 3.68

Payment Methods 135

Payment Methods AI Search Artificial Intelligence Social Media 135

User Pilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Let’s explore some of the best tools in the marketplace and how they can help. Let’s work through the steps.

Management 103

Management Interviewing Marketplace as a Service Product Marketing 103

OpenView Labs

JANUARY 13, 2022

One of the most important changes sparked by the subscription economy, and the move to software as a service, has been the shift from customer support to customer success. Such teams are well-versed in different SaaS value metrics, methods of conducting pricing research, and how to implement pricing changes across a sales team.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Metrics will also change.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). A CFO is a strategic partner serving as a trusted advisor, arbiter of financial data, and guardian against fiscal blind spots. Hiring a CFO. First: Why hire a CFO, anyway? .

Sales Hiring 39

Sales Hiring Acquisition Forecasting Outsourced Development 39

Chart Mogul

MAY 7, 2020

According to data from RingLead, sales reps spend as much as 15% of their time leaving voicemails. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. Related posts: The 3 sales metrics every salesperson needs to track.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121