SaaStr

APRIL 13, 2025

Integration with underlying systems of record : At Rippling, all products tap into employee data, unlocking unique capabilities. Sales Organization Structure Conrad reveals his preference for dedicated sales teams for each product, despite internal disagreement. The proof of effectiveness?

Startup 157

Startup Sales Hiring Underperforming Technical Team Cloud 157

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? We hired everybody on our teams. We can look back at how Datadog scaled.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. However, if you already have a fully operational MySQL Aurora installation in place, can’t you just put the data there instead? Multi-cloud architectures.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. for collecting user sentiment data. In fact, it was first created as an analytics tool, and only in recent years has it also developed an engagement suite. Userpilot is perfect for non-technical teams. Userpilot Chrome extension.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. If you enjoy the conversation check out more episodes of our podcast.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? to be the sales engineer during the sales process and then stayed on with customer post sale to manage the implementation process.

Underperforming Technical Team 121

Underperforming Technical Team Technical Review Sales Hiring Scale 121

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

SaaStr

NOVEMBER 7, 2023

They want one that fits their unique needs and integrates with their data sources and third-party things. The good news is you have a big backlog, and the bad news is you have a big backlog. Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea.

Generative AI 293

Generative AI AWS Artificial Intelligence AI 293

Buffer Resources

AUGUST 2, 2024

They’re frustrated by being at the mercy of changeable algorithms or having their data sold to the highest bidder. Most social media users — especially those leveraging the networks to boost visibility for themselves, their businesses, or their work — accept that the good of social media goes hand-in-hand with the bad. 

Social Media 112

Social Media Underperforming Technical Team Government Blockchain 112

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. You might have to rebuild your marketing team. And you know what?

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

Sales Hacker

SEPTEMBER 18, 2020

Their goal is to build a cohesive revenue engine with ever-growing disjointed parts. That’s why I’ve built out the Revenue Engine Framework to help drive you to success. Revenue Engine Optimizers Focus on the Entire Customer Lifecycle. PEAS explains the what of the Revenue Engine. This is the how of the revenue engine.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Stax

MARCH 16, 2025

This means having the right technology team in place, setting up ample customer support options, and ensuring that your team is available and trained to address software challenges when they occur. Bad software user experience User experience is everything when it comes to SaaS platforms. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. Most businesses didn’t bother with segmented campaigns because it took too much time to parse the data by hand. Is there a downturn?” For Klaviyo, the answer is no.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means. If your team is pondering whether to use “bots versus humans?” What will they choose?

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Development 209

Neil Patel

FEBRUARY 15, 2021

WP Engine is one of the best managed WordPress hosting services out there for website owners wanting to take a hands-off approach to website management. WP Engine Compared to The Best Web Hosting for WordPress. If you believe in the adage that time is money, as we do, it is easy to justify WP Engine’s relatively costly plans.

Engineering 112

Engineering Technical Review Systems Review Software Review 112

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. Yes, Slack started off with no sales team.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Sales Hacker

FEBRUARY 17, 2021

A few months back, I was inspired by a section in Scott Barker’s “The Forecast” newsletter where he referenced some data from Chorus.ai Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. First, identify your team member’s strengths and weaknesses.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. Together, we developed sales pitches, built out a robust sales process in just a couple of weeks.

Scale 284

Scale Sales Hiring Sales Underperforming Technical Team 284

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

FastSpring

JANUARY 23, 2025

the reason being is YouTube is the second largest search engine in the world. The good news is we have the equivalent of like a Zillow’s estimate where we’ve got so much sales data that we can predictively price these things and tend to get it right. Blake Hutchison (29:53) Our churn rate is poor, but we actually know why.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Tom Tunguz

APRIL 14, 2019

Classic agencies don’t value the software enough to engender pricing power, develop fast sales cycles, or change the operations of their business to maximize the value of the ML innovation. Consequently, product market fit is weak. Rather, they masquerade as an agency with a completely different engine, one powered by algorithms.

AI 203

AI Sales Recruiting Underperforming Technical Team Machine Learning 203

Clouded Judgement

SEPTEMBER 19, 2023

Tabular is a compelling data lakehouse solution, meaning it brings data warehouse functionality (SQL semantics + ease of use) to the data lake (cost-efficient and scalable). If you want your data platform to run like those at Netflix, Salesforce, Stripe, AirBNB and many others (i.e. Let's dive in.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. Now, as one of the managers of a global support team that is quickly scaling, I can completely understand not only the necessity but the benefits of tracking KPIs. But KPIs carry the risk of seeming impersonal.

Customer Support 154

Customer Support Underperforming Technical Team Scale Construction 154

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Anchor with proof – even directional data builds credibility. But avoid buzzwords, make it visual and concrete.

AI Search 85

AI Search AI Scale SaaS 85

Neil Patel

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Why are there so many data analytics tools? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Or is your team less technical?

Data Analysis 128

Data Analysis Software Data Scale 128

Scytale

JANUARY 21, 2025

Data breaches are a modern-day nightmare for all types of businesses, particularly for SaaS companies handling sensitive customer information. While it often feels like were constantly hearing about the biggest data breaches in US history, 2024 truly set the bar for some of the most significant security crises to date.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

SaaStr

JANUARY 27, 2024

WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. There were way too many messaging apps, so Matt and the team decided to bring it all into one, and it’s secure, encrypted, and local to the device. People can set their own rules around data.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192