SaaStr

FEBRUARY 18, 2024

SaaStr 723: Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO and Founder of SaaStr: Answer Your Top 10 2024 Customer Success Questions   2. SaaStr 724: CRO Confidential: Bringing Product-Led and Sales-Led Growth Together For Go-To-Market Success with Giancarlo Lionetti, CRO of Zapier. Everything Else?

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SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023.

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Sales Hiring Customer Success Scale AI 315

Kellblog

NOVEMBER 6, 2024

Last Wednesday I had the pleasure of sitting down for a 50-minute chat with SaaStr founder Jason Lemkin as part of their Workshop Wednesdays program. The future of customer success, particularly now that it’s increasingly reporting to the CRO How many customer success orgs lost the plot, and became too focused on process (e.g.,

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Headcount AI Generative AI Acquisition 72

SaaStr

APRIL 6, 2025

10 AI Trends in SaaS Right Now with SaaStr CEO Jason Lemkin on LIVE SaaStr Workshop Wednesday #2. The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta #5. In-Person Sales Generate 3x Higher Conversions Per The CROs of Toast, Splunk, Brex and Slice Top Pods: #1.

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Scale Software Review Marketing Cloud 176

SaaStr

FEBRUARY 25, 2025

200+ dedicated workshops and braindates with the best in SaaS, Cloud and AI, from intimate small sessions to 20-50 person workshops from the best Our CRO + CEO Poker Night where we bring 200 top revenue leaders together with CEOs and founders of B2B / AI companies attending Our 4th annual CMO Summit for top CMOs and the CEOs that want to meet them!

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Sales Recruiting Scale CTO Hire Sales Hiring 187

SaaStr

MAY 9, 2025

Campus Layout & Amenities Most of your time will be spent in Hangar West and Hangar East, where the main stages, meeting areas, and smaller workshops are located. For topic-based networking, Brain Date Workshops offer small group discussions with five participants. The app also provides your check-in QR code for event registration.

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AI Search AI Artificial Intelligence Transportation 165

SaaStr

DECEMBER 31, 2023

Updated) The End of Customer Success As We Knew It 5 Perhaps Somewhat Obvious Predictions for SaaS in 2024 Top Podcasts This Week: 1. LIVE Workshop Wednesday: Is AI the Only Thing in SaaS that Anyone Cares About Anymore? When Everyone Else Has Gone Home. AMA Part 1 w/ SaaStr CEO Jason Lemkin 3.

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Sales Hiring Scale AI Customer Success 267

SaaStr

JUNE 7, 2023

But sometimes, the road less traveled is the path to success. In an eye-opening workshop, WorkRamp CEO Ted Blosser shares how to overcome setbacks, trust your customers, and defy traditional wisdom to carve out a path to growth. SaaStr Workshop Wednesdays are LIVE every Wednesday. Sign up for free. Sign up HERE !

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Scale Scaling SMB Marketing 246

SaaStr

NOVEMBER 24, 2020

Gainsig ht works to help businesses build deep and lasting relationships with their customers through their very own Customer Success platform. This platform allows customer-centric businesses to deliver exceptional ex periences everyday. Freshworks.

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Scale Scaling Outsourced Development compliance 286

SaaStr

MAY 3, 2023

In this week’s Workshop Wednesday , held every Weds at 10 a.m. For a quick rundown, Gainsight is the leading platform for customer success. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. Sign up HERE !

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Sales Hiring Scale Pricing Customer Success 248

SaaStr

DECEMBER 2, 2020

We have dozens of core sessions and almost 100 smaller workshops. We’re gearing up for the next big digital mega-event, SaaStr Scale. 20,000+ will watch and attend, and already 5,000 founders and CEOs are already signed up.

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Scale Scaling Cloud Enterprise 248

SaaStr

JANUARY 17, 2023

Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. Everything is defined by customer interactions, from how they find Harness to becoming a customer. Increase revenue.

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Startup Sales Sales Funnel Education 290

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. For example, “Enterprise Customer Success Manager”.

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Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. What does NRR have to do with customer success? At last week’s Workshop Wednesday — every Weds at 10 a.m. At last week’s Workshop Wednesday — every Weds at 10 a.m. Do my customers find value in my product and service? That’s the end state we’re going for.

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Scale Sales Hiring Customer Success Scaling 169

SaaStr

JULY 31, 2024

In this week’s Workshop Wednesday , SaaStr Founder and CEO Jason Lemkin shares the 7 things the best sales reps get right and the 8 ways the rest make things worse. #1: Even worse, customer success has been weaponized and turned into part of the sales team. How do you tell the best reps from the mediocre ones?

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Scale Sales Pricing ChatGPT 278

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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Customer Success VP of Engineering Payments Payment Methods 158

SaaStr

DECEMBER 20, 2022

With three live events, two digital events, and our two special series, Workshop Wednesdays and CRO Confidential, we have 200+ videos just from 2022 for you! How to Maintain +140% Customer Retention with Dooly CEO Kris Hartvigsen and Head of Customer Success Ellie Hutton. appeared first on SaaStr.

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Scale SMB Sales Enablement Innovation 266

SaaStr

OCTOBER 3, 2023

In the latest Workshop Wednesday , held every Wednesday at 10 a.m. PST, Bo Borland, founder, and CEO of playbuilt, shares four steps for creating repeatable success at every stage of growth, specifically in B2B Enterprise. If you’ve made it this far with your customer, it’s time to move to your position in the final column.

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Enterprise B2B Scale SMB 285

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. The 4 things you need to win as a SMBTEch startup are: Efficient GTM Commitment to customer success Product strategy that drives strong net dollar retention and grows your existing customer base Patience Of course, this is by no means comprehensive.

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Scale SMB Merchant Services Payment Methods 245

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Include customer success and support costs, plus any other services required to deliver your product on an ongoing basis.

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Metrics Marketing SaaS SMB 257

SaaStr

FEBRUARY 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Ode to the $100,000,000 Exit The Sales Rep Making $500,000 That Was Angry About His Base Salary Want Happy Customers? For Your Customer Success Team — And You. LIVE – SaaStr APAC 2023: Workshop Stage Streaming LIVE 4.

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CTO Scale Interviewing Retention 243

SaaStr

NOVEMBER 13, 2020

Keynote passes are FREE and adding in the 100+ roundtables, workshops and mentorships is super cheap. Andrea Webb, SVP Customer Success and Retention, Solarwinds. The incredible line-up includes> Howie Liu, Co-Founder and CEO, Airtable. Carl Gold, Chief Data Scientist, Zuora. Todd McKinnon, CEO, Okta.

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VP of Engineering Scale Scaling CTO 234

SaaStr

DECEMBER 12, 2023

During Workshop Wednesday , held every Wednesday at 10 a.m., Then, ensure the Customer Success team can help manage that customer to success. You want to create a guide to help them understand more about the company and help them to make the right decision.

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Forecasting Point of Sale Technical Review SMB 286

SaaStr

JULY 18, 2023

Take a look back at our great Workshop Wednesday with Jack here on Things You Think as a First Time Founder … That Just Ain’t So: #4. The Power of Customer Success: Driving Growth Through Customer Happiness with Asana, PagerDuty, Miro, and Sapphire Ventures CS has changed so much in the past 2 years.

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Scale AI Scaling Business Model 246

Totango

DECEMBER 26, 2021

Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. . As a customer success leader, you are responsible for setting the right tone and creating the right environment for your team to be successful. 5 Ways to Fight Burnout.

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Customer Success Underperforming Technical Team Enterprise Communication 109

SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. You can tune into Workshop Wednesday every single Wednesday at 10 a.m. PST to connect with top execs from companies like.

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Subscription Payment Features B2B Mobile 294

SaaStr

MARCH 19, 2024

In a recent week’s Workshop Wednesda y, held every Wednesday at 10 a.m. Whether you’re joining at Series A, B, C, pre-public, or post-public, you have to figure out how to scale the operations of getting your product to market and in the hands of as many customers as possible and then making those customers successful.

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Headcount Scaling Finance Engineering 272

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Let’s jump right into part one.

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Sales Hiring Payment Solutions AI SaaS Payments 290

SaaStr

OCTOBER 10, 2023

In last week’s Workshop Wednesday, held every Wednesday at 10 a.m. On the flip side of revenue growth, you don’t want the bottom to fall out of your customer base. While it’s good to focus on hiring great salespeople to drive net new revenue growth, you also need to think about how to drive customer success and customer retention.

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Scale Sales Hiring Scaling Sales 271

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. Learn from others in the industry about what it takes to run a modern Customer Success organization today. Boost team productivity by determining who owns what in the customer lifecycle. Build and scale a Customer Success function from series A to C+.

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Customer Success Scale Leadership Compensation 98

Totango

DECEMBER 23, 2021

In a recent poll, we asked customer success professionals to rank their top year-end challenge. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. Our all-in-one allows your customer success team to scale and helps relieve the team of manual repetitive tasks.

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Underperforming Technical Team Customer Success Scale Leadership 105

SaaStr

JULY 25, 2023

SaaS North: SaaS North is Canada’s largest SaaS conference, featuring keynote speakers, workshops, and networking opportunities, aimed at promoting the growth and success of SaaS companies in North America. Pulse by Gainsight : Pulse is an event tailored for customer success professionals, including those in SaaS companies.

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ChatGPT AWS SaaS CTO 189

ChurnZero

JUNE 13, 2025

We partnered with Growth Molecules on a deep-dive organizational diagnostic assessment as pre-work, and then embarked on a two-day, cross-functional, in-person customer journey mapping workshop. Ahead of the workshop, I met with each stakeholder individually to understand what they wanted from the process.

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Scale Scaling Sales Hiring Onboarding 52

ChurnZero

NOVEMBER 22, 2021

Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Even though it’s evident that your understaffing is causing the customer experience to suffer. Your team is stressed and ready to walk away.

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Customer Success Sales Hiring Headcount Benchmarks 98

User Pilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

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Customer Success Software Review Onboarding Systems Review 97

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

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Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

MARCH 3, 2021

The event was filled with intimate hands-on workshops, and content sessions with expert leaders who shared their stories and strategies to thrive. Here’s our recap of the top three takeaways for Customer Success professionals. . Top 3 Customer Success Takeaways from SaaStock Remote 2021.

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Customer Success Technical Review Scale Churn 80