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Five Warning Signs Your Customer Success Team is Burnt Out

Totango

In a recent poll, we asked customer success professionals to rank their top year-end challenge. Burnout is a common occurrence, especially at the end of the year and especially in customer-facing industries like CS. Poor Employee Engagement. Not surprisingly, the number one answer was burnout. What is Burnout?

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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

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5 Ways Customer Success Leaders are Fighting Burnout

Totango

If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. Check out these five tips for how to fight burnout and keep your customer success team healthy and effective. .

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The Top 10 Mistakes People Make When Hiring a VP of Sales with SaaStr CEO and Founder Jason Lemkin

SaaStr

SaaStr’s own Jason Lemkin shares the top 10 mistakes he sees during the hiring process during Workshop Wednesday, held every Wednesday at 10 a.m. Sometimes, you can be lucky and hire a VP of Sales who knows your product, like Jason’s first great VP of Sales hire, Brendon Cassidy, who worked at LinkedIn and was a customer already.

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Where Is Customer Success Headed in 2022?

ChurnZero

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

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The Very First Question a Customer Success Team Needs to Ask

TriTuns

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”. You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product.

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Eliminate Churn Forever in 5 Simple Steps

Sixteen Ventures

I’m so over talking about churn and if you really understand what Customer Success is all about , you should be, too. Customer Success-driven Growth. Customer Success-driven Growth. Customer Success is a growth driver. Revenue growth from your existing customers.

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