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Dear SaaStr: What Should I Know As a First-Time Customer Success Manager?

SaaStr

This means onboarding them effectively, ensuring they see ROI quickly, and guiding them toward success before they even ask for help. Be consultative, solve problems, and help them achieve their business objectives. Be Organized and Committed : Early-stage CSMs often wear many hats—onboarding, training, webinars, even sales demos.

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AI-Native GTM Teams Run 38% Leaner: The New Normal?

SaaStr

When AI can handle customer onboarding, support, and success functions that traditionally required human intervention, you can scale revenue without proportionally scaling teams. But here’s what’s really interesting: This efficiency advantage seems to fade as companies get larger.

Scale 184
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Loveable and Replit Both Hit $100M ARR in Record Time. The Vibe Coding TAM: How Big Can This Market Really Get?

SaaStr

Horizon 1: Individual Creators & SMB & Internal Apps (2025-2027) TAM: $2-12B This represents the current market: (1) individuals and small teams who need functional software, but lack technical resources or budget for custom development, (2) internal tools for more sophisticated tech teams, and (3) prototyping and proof-of-concept.

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How to create more effective job descriptions for customer success and professional services roles

ChurnZero

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. A description of the initial training and onboarding process.

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Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

In the age of social distancing, digital onboarding is becoming essential to any program. As consultations are being digitized, so are the process in which new patients are processed and appointments are being scheduled. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes.

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SaaS sales for startup leaders

Chart Mogul

This model typically requires a more hands-on, consultative approach, with sales reps working closely with potential customers over an extended period. Onboarding Once the contract is signed, its time to get the new customer up and running. Managing the customer onboarding process within ChartMogul CRM.

Scale 52
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GTM 117: From 0 to Acquisition in 3.5 Years Through Community-Led Growth with Cliff Simon

Sales Hacker

With almost two decades of broad technology experience, he has anchored GTM teams in SaaS & Service industries including consulting, network & communications, software, e-commerce, and supply chain. He is an active leader in multiple GTM communities.

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The Art of Invisible Onboarding in Integrated Payments

Discover the transformative world of invisible onboarding in integrated payments with our enlightening article! In today's competitive landscape, a seamless and intuitive onboarding process is crucial for standing out. Dive in to harness the full potential of your platform!