User Pilot

AUGUST 30, 2023

She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. He’s also a consultant, author, and adjunct lecturer. She has a knack for strategic thinking and loves SaaS in general, especially product-led growth. Save your spot!

Scale 105

Scale AI Growth Hacking Innovation 105

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

Neil Patel

NOVEMBER 6, 2020

Demonstrated knowledge of the Amazon marketplace. To determine if an Amazon marketing agency knows and puts them into practice, check if they have practical knowledge of how the Amazon marketplace works. A process for implementing their core service. This gives you an idea of what people think and feel about their services.

Sales Hiring 109

Sales Hiring Marketing Social Media Marketplace as a Service 109

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. In a sea of writers, bloggers, freelancers, consultants, public speakers, etc., Most people and companies think products and services sell because of their great features. However, with many opportunities come an increase in competition.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SmartKarrot

AUGUST 29, 2022

Ensure a successful and robust onboarding experience for all new customers. Execute consulting projects with customers. Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Translate customer feedback into product requirements.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

SmartKarrot

OCTOBER 21, 2021

Consult with instructors on implementation and curriculum design. Acting as a trusted advisor from onboarding through to renewals and expansion opportunities. Responsible for assisting faculty in implementing and integrating Wiley’s digital solutions. Implementing customer success plans to support growth, retention, and advocacy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future. Price : For accurate pricing options, schedule a free consultation.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Guided trial. Duration: 15 to 30 Days.

Revenue 73

Revenue Sales SMB Engineering 73

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Marketplace as a Service 10

SmartKarrot

AUGUST 13, 2021

Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Ensure a high level of impact and client satisfaction with the services rendered. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. When you onboard new salespeople or bring new products to market, you need to equip people with a solid understanding of the customer business activities and workflows served by your company’s solutions. Use cases you address.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SmartKarrot

APRIL 9, 2021

Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Implementing new processes for customer success and upselling new revenue streams, such as Client Services.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

DECEMBER 8, 2020

Apply here: [link] Role: Senior Customer Success Manager Location: New York City Metropolitan Area, US Organization: Snaps As a Senior Customer Success Manager, you will own the success of the customers, ensuring they meet their KPIs and realize the full value of the Snaps platform and services.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

MARCH 26, 2021

Work closely with Customer Services to identify customers in need of additional help, or attention, or customers that run a risk for churning. Share customer feedback on the product and its functionality with the Product and Customer Onboarding teams.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

Stax

JANUARY 17, 2024

PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers. Most ACH PayFacs offer instant onboarding , making it quick and easy for merchants to start accepting payments. On the other hand, ACH PayFacs process payments directly.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Through Go1’s learning and educational services, individuals and organizations can further their abilities.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. Now, we’ve not hit on the backend service and support piece.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How you can tailor onboarding to customers. How does Ryan think about the relationship between the two? Missed the session?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. It can take a while to recruit the right partners and onboard them effectively to start producing results.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SmartKarrot

MAY 30, 2022

Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Work closely across the Intelligence Services team and with adjacent teams — Onboarding, Training, Support, Operations — to construct and scale solutions that nurture the relationships with clients.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

Sales Hacker

SEPTEMBER 2, 2020

Rifiniti used field sales to turn an old Lenovo consulting relationship into their first SaaS customer. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 108

Scale Outsourcing Services Sales Technical Review 108

SmartKarrot

JUNE 28, 2022

Help build the Client Services practice, by creating training materials, best practices, and customer-facing guides. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

OpenView Labs

AUGUST 24, 2021

In Privy’s case, partnering with email service providers (ESPs) makes sense because Privy’s primary purpose is growing email lists by getting more contacts, and ESPs generally base their pricing on the number of contacts on a list. Privy and ESPs are aligned on a shared mission, and the services they offer are intrinsically complementary.

Scale 100

Scale Strategy Merchant Services Marketplace as a Service 100

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. I saw both sides of the marketplace, which was a lot of fun. Adam: Favorite recent onboarding experience? of their coworkers.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStr

MAY 15, 2020

Did a lot of consulting for high tech startups, I really love the startup space. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute. Not just rollout and onboarding, but then, what does success look like?

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself? We looked at emails.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. ZeroBounce - Award-Winning Email Validation Service.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. But as we look at our market, it’s not all created equal. Jay Snyder: 100%.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Valuize Consulting

FEBRUARY 24, 2022

In order to meet the demands of a competitive marketplace and today’s customers, you must streamline all of your data and create a holistic view of the customer in order to become truly customer-centric. With so much data available in enterprise organizations, a strong data collection process is more important than ever.

Revenue 52

Revenue Scale Marketplace as a Service Data 52

yoursales

DECEMBER 19, 2022

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Getting to a high level of specificity in their key content—like onboarding emails—enables them to connect effectively with prospects and users.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Always seek to understand, seek more input, and consult your own tribe to decide what’s for you and what is not. Anita Nielsen. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130