SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Incredo

NOVEMBER 21, 2019

In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy? In our case, we needed to invest a lot in product development. See the difference?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

ProfitWell

MAY 1, 2020

One of the best ways to ensure customer success is with a thorough onboarding system. In this post, we'll take a look at why onboarding is so important and how you can create a successful program for your SaaS company. What is SaaS onboarding? Onboarding is one of the most important touchpoints for a SaaS business.

Onboarding 59

Onboarding Metrics SaaS Underperforming Technical Team 59

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. But how fast should companies hire?

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Onboarding, but make it remote. In fact, in some form or another, he’s been working in sales for most of his career. Iterate, iterate, iterate.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

JANUARY 10, 2020

When you start out, you might have your Sales team also onboarding the customer and managing their day-to-day experience and reaching out at scale and handling renewals and so on and so on. Our entire hiring and career development apparatus is built around defined roles. It’s all we know. Does this sound familiar?

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Onboarding 132

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

CustomerSuccessBox

SEPTEMBER 20, 2021

Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. He posts regularly on customer success, customer experience, and customer-centricity and is a Growth Consultant focused on Customer-centric Growth. Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

GetUplift

NOVEMBER 15, 2022

And then we show marketing, product & sales teams how to use it. For this particular project, we broke the ideal customers down into three segments that thought about the product differently: The Sedentary (Home) Office Worker – people who spent hours in front of the computer, developing bad posture from constantly leaning forward.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Sales Consulting 52

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. Additionally, we as leaders tend to give our best reps the latitude of poor funnel management habits because we trust them, and more importantly, we need them focused on closing deals. We need a better approach.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Providing a resource for CS team members to find answers to business challenges and technical problems. Support CS managers with information and advice from the community.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Sixteen Ventures

AUGUST 1, 2018

I’m also very tired of consultants, software vendors, hackers, and hustlers talking about the latest “churn busting” gimmick (and stealing my ideas and content, but that’s for another day). You have Bad-fit Customers. .” After so many years, that stops now! And keep communicating this as it evolves.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

BetterCloud

MARCH 18, 2020

As your companies have gone through IPOs, acquired other companies, been acquired, experienced massive growth, downsized—we’ve helped you through the good and bad. Our entire team has transitioned to working remotely, and we’re fully functional and available. Our team: All hands on deck to help you. Onboarding Employees.

Underperforming Technical Team 72

Underperforming Technical Team Consulting Onboarding Innovation 72

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. Lots of people had bad answers and failed answers about how to do it.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. While onboarding, read as much documentation and speak with as many people as you can.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Sales Hacker

NOVEMBER 21, 2022

Team structure & your place in it. 30-60-90s aren’t solely for onboarding! To begin, ask yourself, what role do you see yourself as within your next team? You may want to be the team leader, the devil’s advocate, the creative brain, the analyst, or something else entirely! It’s time to think critically about: .

Interviewing 72

Interviewing Sales Hiring Underperforming Technical Team Technical Review 72

Neil Patel

OCTOBER 4, 2020

A Well-rounded Team. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Neil Patel

MARCH 2, 2021

The audience is consumers looking for impartial, reliable reviews from an expert team. team to give them more information about your products. It’s not always easy to identify and remove “fake” bad reviews. You need to apply to create a listing, and the team will get back to you. Angie’s List. The downside? CompareCamp.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? I was a C++ developer working on electromigration on a full chip. Anytime I would hire a new product manager into my team, I would tell them you use search all the time.

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

Valuize Consulting

JULY 22, 2021

Emily and Mary-Beth recently spoke to us and shared their expertise on the 3 pillars of CS Operations and how to build and scale a high-performance CS Operations team. You can start there but as an Operations lead, I would start at the beginning; how effective is your onboarding? What is our renewal rate?

Customer Success 52

Customer Success Scale Underperforming Technical Team Government 52

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SmartKarrot

AUGUST 24, 2022

Manage, build, and retain a focused Customer Success team that creates long-term customer relationships. Share all CSM operational results with executive leadership pinpointing strengths and weaknesses and a plan to grow. Develop the metrics, analytics, and reports to measure, manage and develop the Customer Success Team.

Customer Success 19

Customer Success Technical Advisors Underperforming Technical Team Sales Hiring 19

OpenView Labs

OCTOBER 29, 2021

On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. She is currently SVP, Head of Product Management at The Knot Worldwide.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

SmartKarrot

AUGUST 11, 2021

You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service. The competitors might have developed something that closely matches the needs and wants of your target users.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. Overcoming these challenges starts with employee onboarding. Is this slipping over time?

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. I had poison ivy really bad.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Gina: Yeah, I was a consultant, but the role wasn’t really called PR. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team?

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. and before that spent 10 years as the Founder and CEO @ Raw Engineering, building a leading digital transformation consultancy. You should be.

Scale 200

Scale Technical Review Technical Advisors Sales Hiring 200

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? When we spoke before about it, you said continuous customer development becomes so crucial.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127