Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Listen to the rest of the interview here. Listen to the rest of the interview here. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Valuize Consulting

JULY 15, 2021

“My first job ever was at Canadian Tire while I was in high school but my first official job in product ownership was with a global compliance company. Are you ready to boost the effectiveness, efficiency and scalability of your Customer Success processes and projects?

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

MAY 27, 2024

Tracking and improving customer loyalty helps increase customer retention and revenue growth. Several factors can drive customer loyalty, including: Product value. Customer support. The RFM analysis lets you identify 4 main loyalty-based customer segments: Loyal customers. Valuable customers.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

SaaStr

JULY 2, 2019

Dannie : They call them, they engage with them, and then they end up having a user interview where they figure out what hurts, what drove them to Slack, what feels good about using Slack, and what could we do to help them as they think about collaborating even more smoothly across their whole org.

Enterprise 170

Enterprise Scale Sales Hiring SMB 170

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

MARCH 21, 2023

Apart from heatmaps, you could use some more old-school techniques like interviews or surveys that will help you get to the root cause of the problem. Measure user retention through cohort analysis Retention analysis enables you to determine whether or not customers stay with your business and keep engaging with the product regularly.

Management 98

Management Technical Review Outsourced Development Mobile 98

How To Buy Saas

APRIL 29, 2024

Compliance burden: Regulatory requirements complicate complex data management, with 67% citing high levels of regulation that hinder day-to-day operations. Enhanced Security and Compliance: Sophisticated security mechanisms safeguard confidential data and guarantee adherence to pertinent industry guidelines.

Artificial Intelligence 52

Artificial Intelligence Blockchain Management Technical Review 52

Stax

MAY 30, 2024

You can write a case study by interviewing a client, stating their challenges before using your product, and showing how your product was the solution they were looking for. For example, let’s say one of your HVAC clients had issues with field service team tracking, work order management, and customer invoicing.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Strategy 104

Strategy Scale Outsourced Development Market Research 104

User Pilot

AUGUST 17, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

MAY 26, 2024

Feedback from customer support teams. Incorporating third-party psychographic data and a company’s proprietary analytics, for instance, by integrating tools like Mailchimp, aids in compiling a comprehensive customer behavior profile. That, indeed, is a bounty of customer insights! Focus groups. Market research.

Data 52

Data Social Media Scale Interviewing 52

SaaStr

DECEMBER 31, 2019

And yes, it’s not statistically significant to do an interview with 20 people, but it does give you a good sense of where to start. Craig : I think it actually, it’s a really good point about just engaging with the customers that you have. One part is what does your customer want? happy medium between.

Enterprise 159

Enterprise Underperforming Technical Team Scale B2B 159

User Pilot

AUGUST 28, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 25, 2024

Coordinate Cross-Functional Teams : Ensure seamless communication and collaboration between development, marketing, sales, and customer support teams. Manage Customer Feedback : Gather and incorporate feedback from users to refine the product. Also create product roadmaps, aligning with company goals and timelines.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

JUNE 12, 2024

Regularly plan and coordinate sprints, closely collaborating with customers and the development team to prioritize requirements based on customer needs and resources utilized. Work with cross-functional teams, including customer support , design, and marketing, to ensure everyone is on the same page for a smooth release.

VP of Engineering 52

VP of Engineering Data Analysis Generative AI Interviewing 52

User Pilot

MAY 20, 2024

Enterprise : The Enterprise plan uses custom pricing and includes custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, security audit, and compliance (SOC 2/GDPR). Live interview transcript. Voiced customer support. Source: Userzoom.

Software Review 52

Software Review Scale AI Search SaaS 52

ProfitWell

OCTOBER 1, 2019

Tell me, explain how you think about testing this in an interview. Or help me understand how you describe it to someone or our prospects or customers. It's a thought exercise where, while conducting an interview, you ask yourself, “do I want to be on a cross-country flight with this person?”. Compliance. Anti-harassment.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

User Pilot

JUNE 30, 2024

Regularly plan and coordinate sprints, closely collaborating with customers and the development team to prioritize requirements based on customer needs and resources utilized. Work with cross-functional teams, including customer support , design, and marketing, to ensure everyone is on the same page for a smooth release.

VP of Engineering 52

VP of Engineering Technical Review Data Analysis Education 52

User Pilot

MARCH 14, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

Advanced Customer Support : With a comprehensive system, you can give users the guidance they need before they ask for it with contextual product tours. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. What are the pros and cons of Userpilot?

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Conclusion There you have it.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

Customer support has been fantastic through the entire process. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. What truly sets Userpilot apart is its outstanding customer support. Great team!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

JANUARY 20, 2024

Customer support has been fantastic through the entire process. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. What truly sets Userpilot apart is its outstanding customer support. Great team!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

JANUARY 20, 2024

Customer support has been fantastic through the entire process. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. What truly sets Userpilot apart is its outstanding customer support. Great team!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

MARCH 14, 2024

Pro – Tailored for enterprise businesses with robust security and compliance requirements. User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. What truly sets Userpilot apart is its outstanding customer support.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

FEBRUARY 26, 2024

User responses : Userpilot lets you review the responses of each individual user so you can see how sentiment differs on a customer-to-customer basis. This makes it easier to schedule follow-up interviews or implement suggestions made by users with the highest lifetime value (LTV). What are the pros and cons of Userpilot?

Software Review 52

Software Review Engagement Systems Review Technical Review 52

User Pilot

NOVEMBER 29, 2024

This feature enables seamless knowledge-sharing across teams, allowing product, design, and customer support teams to collaborate on insights and quickly align on potential solutions. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA. The result?

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

Intercom, Inc.

MAY 4, 2018

Some examples from my own experience managing the Customer Support team include: I noticed one of my team members was passionate about improving internal workflows and processes, so I helped her take on additional responsibility in this area for the team. Let’s say you have someone who wants to become a people manager.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Engineering 223

Full Session

NOVEMBER 29, 2024

While Hotjar and Microsoft Clarity each offer valuable features, FullSession stands out as the best option due to its comprehensive feature set, superior tracking capabilities for dynamic elements, strong data privacy compliance, and competitive pricing. FullSession best suits e-commerce, SaaS/web apps and general websites.

Software Review 98

Software Review Technical Review Systems Review Underperforming Technical Team 98

Full Session

NOVEMBER 29, 2024

While Hotjar and Microsoft Clarity each offer valuable features, FullSession stands out as the best option due to its comprehensive feature set, superior tracking capabilities for dynamic elements, strong data privacy compliance, and competitive pricing. FullSession best suits e-commerce, SaaS/web apps and general websites.

Software Review 52

Software Review Technical Review Systems Review Underperforming Technical Team 52

SaaStr

DECEMBER 23, 2020

Below, we’ve shared the transcript of Harry’s interview with Tamar. Tamar Yehoshua: What are they thinking, and then you step through as a team with the designers, engineers, product managers, people from marketing, customer support. Harry Stebbings. Now that’s the mindset of the person who opened up your website.

VP of Engineering 278

VP of Engineering Software Review Technical Review Underperforming Technical Team 278

How To Buy Saas

MARCH 2, 2025

Or picture a finance department trying to work with an accounting tool that doesnt comply with local tax laws or lacks crucial reporting features the result can be compliance risks and extra manual work. Security and Compliance: When your business data lives in the cloud, security is paramount.

Payment Services 52

Payment Services Payment Solutions SaaS Payments Technical Review 52

Full Session

DECEMBER 20, 2024

Set up user interviews. Look at customer support logs. To create good personas: Collect real data from surveys and interviews Look for common patterns and behaviors Give each persona a name and backstory Your personas should include details like age, job, goals and frustrations. Look at page views and bounce rates.

Underperforming Technical Team 52

Underperforming Technical Team Software Review User Experience Scale 52