Buffer Resources

FEBRUARY 29, 2024

This enhanced communication capability fosters better customer interactions, potentially leading to increased leads. Furthermore, we offered that if they were not happy with our service, we would fully refund their car rental invoice. Interestingly, we did not receive any further communication from these reviewers.

Payment Methods 78

Payment Methods Business Software Review Payment Services 78

Intercom, Inc.

NOVEMBER 17, 2021

For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. One thing I wanted to start with was messaging that’s not effective, the kind of fails and blunders of written communication.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

ProfitWell

MAY 1, 2020

Plus, a deeper dive into the numbers behind what shapes the ProfitWell Subscription Index. Yesterday, we officially launched our ProfitWell Subscription Index , a measurement of how the B2B SaaS market is growing or shrinking over time—and today, we’re diving into the numbers a bit further. Reminder: Subscription Stimulus Package.

B2B 52

B2B Subscription Payment Features Social Media 52

Chart Mogul

OCTOBER 25, 2019

A KM solution for internal communication and training can speed up your sales onboarding and cut your employee replacement costs. SevOne , one of the world’s largest Communication Service Providers (CSPs), appointed MindTickle to create bite-sized videos that are easily accessible and available on-demand by Sales for ongoing learning.

Sales Hiring 65

Sales Hiring Management Sales Onboarding 65

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. Some people prefer to read articles.

Onboarding 99

Onboarding SaaS Churn Social Media 99

Chart Mogul

OCTOBER 25, 2019

A KM solution for internal communication and training can speed up your sales onboarding and cut your employee replacement costs. SevOne , one of the world’s largest Communication Service Providers (CSPs), appointed MindTickle to create bite-sized videos that are easily accessible and available on-demand by Sales for ongoing learning.

Sales Hiring 52

Sales Hiring Management Sales Onboarding 52

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Edmond: That reminds me of the workshop we ran a while back with members of the engineering team from Medium. I don’t want to do that.” Sign me up. You’re all set.

Engineering 135

Engineering Leadership Software Review Technical Review 135

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. Many view memberships and subscriptions as the model of the future. “The idea of subscription is things come to you on a regular basis. What makes a member ?

Airlines 164

Airlines Technical Review Subscription Payment Features 164

Valuize Consulting

AUGUST 19, 2021

In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation. If detected, schedule a Use Case Workshop to create momentum and generate ideas around driving customer value with those features. Downgrades.

Retention 52

Retention Metrics Churn Customer Success 52

Valuize Consulting

AUGUST 19, 2021

In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation. If detected, schedule a Use Case Workshop to create momentum and generate ideas around driving customer value with those features. Downgrades.

Retention 52

Retention Metrics Churn Customer Success 52

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. If necessary, do follow-up or refresher training.

Customer Success 19

Customer Success Sales Hiring Technical Review Construction 19

SmartKarrot

SEPTEMBER 16, 2021

Work with Full Measure’s account management team to establish clear communication as it relates to client health, renewals, and potential expansion opportunities; ensuring a cohesive and collaborative partnership between the two departments. Communicate progress on execution, using Visual and Daily Management reporting.

Customer Success 19

Customer Success Cybersecurity Education Onboarding 19

SmartKarrot

OCTOBER 7, 2021

Communicate customer stories, wins, outcomes, and challenges to internal executive stakeholders and cross-functional partners. Deliver and communicate ROI for the customers throughout the customer lifecycle via Strategic Business Reviews (SBR’s). Conduct training/on boarding workshops for new and growing customers.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Intercom, Inc.

OCTOBER 3, 2019

When I went back into freelancing, I merged all of those experiences of project management, customer experience and email marketing and have turned it into what is now my micro agency called Fix My Churn , where we’re really focused on helping monthly recurring revenue-based businesses in SaaS and subscription ecommerce.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

Intercom, Inc.

SEPTEMBER 23, 2021

Customers tend to follow a pattern of purchasing Shep describes as a regular routine – once a month for a hair appointment or once a year for a SaaS business subscription. And then, when it arrives, I get another email” (…) What is happening is not about email communication. It’s about any kind of communication.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

SmartKarrot

MARCH 30, 2022

Secure yearly subscription renewals. Help communicate customers’ needs to the Product team and help shape the product roadmap. Lead the strategic customer success team and provide guidance, mentorship and build culture. Manage customer relationships and become the trusted advisor for the customer.

Customer Success 19

Customer Success Outsourced Development Onboarding Forecasting 19

User Pilot

JANUARY 9, 2024

The best tools for research operations are Userpilot for gathering insights, Optimal Workshop for conducting research, and Figma for testing prototypes. Team collaboration and communication. Optimal Workshop for conducting research Optimal Workshop is a UX research platform that helps you set up and launch your research study.

Interviewing 78

Interviewing Scale Acquisition Data 78

SaaStr

JUNE 10, 2020

We’ve also set up workshops that are specific and we worked with an agency called FESTIVE ROAD that are helping businesses figure out what is the tools, what is the roadmap, what are the policies that they need moving forward? So workshops are a great way to help and provide value. We launched one this week.

Travel 175

Travel Marketing Scale Outsourcing Services 175

OpenView Labs

AUGUST 10, 2020

Think online classes, workshops, webinars and courses that have real value and deliver real wins for customers. This would be a great time to communicate the solutions you’re providing in these times. Can you offer exclusive freebies and perks for people who keep their subscription with you? Stand behind important causes.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

Intercom, Inc.

FEBRUARY 14, 2018

They are big, great for workshops, for putting design work up on the walls. As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. The movement towards subscription based businesses. This is our Design Studio. At Intercom.

Sales Recruiting 188

Sales Recruiting Technical Review Leadership Systems Review 188

SmartKarrot

MARCH 16, 2022

Proactively analyzing and providing strategic engagement with clients through ad-hoc communications, bi-monthly/monthly calls, trainings, and more. Gathering customer product feedback and communicating back to product management and engineering to shape the product development roadmap as the voice of the customers.

Customer Success 3

Customer Success Outsourced Development Subscription Payment Features 3

Intercom, Inc.

APRIL 12, 2018

The feature was really just a reaction to what we saw in the community. A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. When I joined a year and a half ago, we asked the team, “What’s the number one feature the community’s asking for?”

Business 215

Business Branding Startup Leadership 215

Intercom, Inc.

OCTOBER 8, 2018

When we first think about UX work, we think about things like commuting, going to work, writing on whiteboards, writing Post-it notes, sprints, workshops. But, modern sales is changing, and the reason it’s changing is because many companies are moving their business model to subscription. You have to care about relationships.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. In-app communication – To deliver personalized experiences such as in-app messages, chatbot, live chats, etc., This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. for addressing potential churn.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? You’ll see a lot more of that added subsequently, but today, it’s basically workshops and discussions. For us, it’s been, “Migrate things that you have on invoice over to card.” It’s cool.

Merchant Services 177

Merchant Services Scale Sales Recruiting Sales 177

SaaStr

FEBRUARY 22, 2019

I’ve run a lot of workshops with executive teams where we’ll sit down and go function by function and say, “What are your KPIs and how would they evolve in a world where we’re all a symphony together? I eventually ran another Saas company which I ran and then sold. What’s marketing’s goals in this?

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

SmartKarrot

JULY 26, 2021

Handle invoices and billing issues, appeal process. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Optimal usage of available technologies and systems to simplify work processes through all channels of communication.

Customer Success 10

Customer Success Technical Review Outsourced Development Systems Review 10

SmartKarrot

MARCH 2, 2022

Handle invoices and billing issues, appeal process. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touch points for value & impact conversations. Identifying service enhancements and potential problems to ensure continuous improvements to customer security posture.

Customer Success 3

Customer Success Outsourced Development Payment Features Engineering 3

User Pilot

AUGUST 30, 2021

The best way to announce a product launch and contribute to a successful onboarding experience is to communicate in a contextual way , with the right message, at the right time, and on the right platform. Benefits of email launch messages: support in-app communication, drive action, and keep users up-to-date without cluttering up your UI.

Communication 91

Communication Education Onboarding Engagement 91

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success Workshop Schedule. Communication. Opt-outs of marketing communication.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Are any additional costs like shipping communicated clearly throughout the user journey?

Payment Methods 62

Payment Methods Mobile Payment Services Payment Solutions 62

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Are any additional costs like shipping communicated clearly throughout the user journey?

Payment Methods 53

Payment Methods Mobile Payment Services Payment Solutions 53