OpenView Labs

AUGUST 10, 2020

Think online classes, workshops, webinars and courses that have real value and deliver real wins for customers. Consider doing live Q&As with your startup founders or with guest speakers, host regular “casual conversations” with your team, or do a customer spotlight. Revisit your pricing. Stand behind important causes.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

Intercom, Inc.

NOVEMBER 17, 2021

For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. One thing I wanted to start with was messaging that’s not effective, the kind of fails and blunders of written communication.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Jean: Especially with engineering teams. Edmond: That reminds me of the workshop we ran a while back with members of the engineering team from Medium.

Engineering 135

Engineering Leadership Software Review Technical Review 135

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Metering / Billing / Payment Process.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? Four, people in the sale? Jason Lemkin: None.

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180