SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

Scale 303

Scale Company Culture Interviewing Finance 303

SaaStr

MARCH 20, 2024

They discuss Sam’s learnings at Founders Fund, what the 2024 playbook looks like, hiring and motivating sales teams, and a handful of audience questions. On the sales side, people hired way too much. More salespeople do not equal more sales. Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022.

Sales Hiring 264

Sales Hiring Sales Recruiting Scale Headcount 264

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. In addition to being good, it has to be well communicated to everybody in the organization and we’ll come back to that. And challenge directly can also be interchanged with communicate crisply. Lexi Reese | COO @ Gusto.

Scale 180

Scale Underperforming Technical Team Scaling Leadership 180

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. To understand async (asynchronous) communication, it’s important to first define its opposite; synchronous communication. Communicate Publicly.

Scale 228

Scale Company Culture Interviewing Communication 228

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

APRIL 26, 2023

But you’re falling, dodging, climbing, and hoping to scale the top of a mountain. It’s often an afterthought in the chase for new names, new leads, and new logos.” For companies that already have customers, you can conduct interviews and surveys. How do you manage the amount of communication going to your customers?

Scale 225

Scale Strategy Marketing Education 225

SaaStr

FEBRUARY 2, 2023

You found product-market fit You’ve found product-market fit, and you’re scaling. Your sales rise to a very high level You may realize that your sales are reaching high levels, but at the same time, you may encounter a situation where there needs to be more structure or control in your sales process.

Sales Hiring 215

Sales Hiring Product Marketing Scale Marketing 215

Mucker Capital

OCTOBER 10, 2023

Sales development is a nuanced blend of art and science, requiring a delicate balance for its effective implementation within a company. Drawing from substantial experience, Sally Duby from The Bridge Group provides valuable insights into the intricate realm of sales development. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

OpenView Labs

FEBRUARY 15, 2019

Premature scaling is the leading cause of failure, but businesses with two founders are 19% less likely to scale prematurely, as well as raising 30% more money and enjoying 3 times more user growth. But scaling is a unique phenomenon which needs to be constantly managed. ” Scale Sensibly and at the Right Time. .”

Scale 64

Scale Scaling Startup Sales Hiring 64

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Out of its headquarters in Utah, Podium scaled from 5 employees to over 300 employees.

Scale 255

Scale Sales Hiring Scaling B2B 255

Buffer Resources

FEBRUARY 20, 2024

I’ve found that these approaches enhance connection and trust, invite more people into my online spaces, and streamline the process of audience growth and lead generation. These strategies helped me land my first high-ticket client three weeks after starting my business and hit my first $10,000 month in sales just four months later.

Scale 95

Scale Sales Funnel Development Social Media 95

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews. Keep it human.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 175

Scale Sales Hiring Sales Recruiting Sales 175

SaaStr

MAY 5, 2021

If there’s one lesson I’ve learned from leading product at fast-growing startups, it’s that there’s no one way to lead product. You do, however, need to be intentional about how you lead product. They started off by interviewing internal teams to understand the pain they felt as our product grew and changed.

Strategy 279

Strategy Scale Innovation Interviewing 279

User Pilot

MAY 30, 2024

Userpilot enables you to collect feedback with user surveys, analyze and act on data, and communicate with users. It is a 5-scale or 10-scale survey that asks questions like “How easy was it for you to solve your problem?” Offer incentives to encourage interview participation. Book a demo to learn how.

Social Media 104

Social Media Interviewing Scale SaaS 104

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

ProfitWell

FEBRUARY 19, 2020

ReCharge has not only made it work, but the company has been able to scale globally via remote work. Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews. Keep it human.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers.

Interviewing 59

Interviewing Management Sales Hiring Scale 59

SaaStr

DECEMBER 6, 2021

Jennifer Tejada, CEO of PagerDuty, discusses the process leading up to IPO in 2019, her main focus for the company in the years since, and the lessons she’s learned along the way. Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. What comes next?

DevOps as a Service 241

DevOps as a Service Scale Cloud Interviewing 241

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. Sales owns one piece of the customer puzzle and CS owns the other.

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

JUNE 12, 2024

TL;DR When businesses begin to scale, one of the things they begin to do is the international market, and that’s where a localization manager comes in. When businesses begin to scale, one of the things they begin to do is the international market, and that’s where a localization manager comes in. Let’s get started!

Management 52

Management Scale Market Research Interviewing 52

User Pilot

JUNE 12, 2024

Collaborate cross-functionally to ensure alignment and buy-in : Engage key stakeholders across the organization, including engineering, design, marketing, sales, and customer success , to gather input, align priorities, and secure buy-in for the product strategy.

Artificial Intelligence 52

Artificial Intelligence Scale Telecommunications Automotive 52

Sales Hacker

NOVEMBER 4, 2017

You even get to read the same questions from your sales job interview script over and over and over. ” The purpose of this article is to talk about the characteristics to look for when interviewing for sales talent. How many times in your career have you gone into multiple sales job interviews with the same company?

Interviewing 59

Interviewing Sales Recruiting Scale Sales Hiring 59

SaaStr

FEBRUARY 7, 2023

Just one enterprise client could lead to more thanks to the power of word-of-mouth and familiarity — “If this enterprise company likes their solution, then I’ll probably like it too.” Before you rush in for the sale, you need to assess everything. Remember, not every conversation is a sale. What’s going on in the market?

Enterprise 139

Enterprise Technical Review Sales Recruiting Scale 139

Valuize Consulting

FEBRUARY 16, 2022

He has worked with world-leading technology companies to refine, optimize, and scale systems and processes while driving optimal value. In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management.

Interviewing 52

Interviewing Strategy Scale Management 52

CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. She’s also the founder of Success Track Enterprise which helps companies define, refine, expand and scale their CS organizations through advisory services. Why is QBR/EBR important? How does it help your customers?

Interviewing 59

Interviewing Technical Review Scale Communication 59

User Pilot

DECEMBER 11, 2023

TL;DR Mental models are small-scale conceptualizations that humans use to understand the world, comprehend problems, and make decisions. You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Get your free Userpilot demo today! What is a mental model?

Scale 105

Scale Interviewing Onboarding Communication 105

Tom Tunguz

JUNE 6, 2018

Competency in the field, cultural fit, communication skills, management experience. That head will need to scale the team to meet the objectives of the company. When interviewing for new executive to lead an internal team, interview for the network by asking and digging into the question: “Who are your first 5 hires?”

Scale 204

Scale Interviewing Finance Leadership 204

Valuize Consulting

DECEMBER 16, 2021

At Valuize, Naz helps leading B2B SaaS enterprises drive scalable and sustainable growth by deploying robust Customer Success strategies that optimize processes, integrate impactful technology solutions and empower cross-functional teams. I’ve stayed in Customer Success Strategy and Operations ever since.

Interviewing 52

Interviewing Customer Success Scale Government 52

Tom Tunguz

NOVEMBER 24, 2018

You might have a few account executives and a sales leader in place; maybe some revenue and a handful of customers. The sales team costs real money, and the question before the company is: how do you know what quota plan to assign to the account executives? Your startup is just getting off the ground. Stage 1: Management by Objectives.

Compensation 141

Compensation Sales Recruiting Sales Hiring Scale 141

User Pilot

JUNE 12, 2024

The product analyst is a crucial role in a company because it helps you gain an understanding of your product about the user which is important to drive enough sales and grow as a company. Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product delivery and adoption.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Scale Interviewing 52

User Pilot

JANUARY 22, 2024

Product-led companies tend to be low-touch while sales-led companies – are high-touch, at least in the beginning. Account management focuses on sales-related goals like renewals, upselling , and cross-selling. Initially, high-touch CS may be necessary, while the low-touch model will be enough later in the user journey.

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. Many companies have long been reluctant to use emojis in their communications, deeming them too casual, inappropriate or not “business-y” enough.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

User Pilot

NOVEMBER 5, 2023

Sales reps can use the knowledge to shift sales negotiations from price to value. Its aim is to diagnose customer pain points and needs via market and customer research techniques like surveys or interviews. For the marketing team, CVM plays a crucial role in communicating the value of the products or services to the customers.

Management 105

Management Scale Customer Lifetime Value SaaS 105

SaaStr

SEPTEMBER 19, 2019

We are a platform that allows local businesses to communicate with anybody, whether it’s a lead, a customer, an employee of their business, or even another business. Luckily, we got an invitation to fly out to Mountain View, California and interview in person for YC. And I’m so pumped to talk to you guys about that.

Scale 114

Scale Sales Hiring Software Review Scaling 114

Valuize Consulting

AUGUST 2, 2021

Kevin has over two decades of experience building and leading enterprise pre-Sales and Customer Success organizations in the B2B tech industry. I got started in Customer Success while I was leading a pre-Sales team at Splunk. My first job ever was as a busboy at a Mexican restaurant. Q: Why did you decide to join Valuize?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52