SaaStr

JUNE 21, 2022

Almost every category of SaaS exploded during the lockdown, but three saw just crazy boosts: Zoom went from $1B to $3.5B We’d never seen revenue acceleration like this ever in B2B software. We’d never seen revenue acceleration like this ever in B2B software. Other categories were hit less dramatically. It couldn’t last.

SaaS 285

SaaS Cloud B2B Enterprise 285

SaaStr

AUGUST 30, 2023

G2 CEO Godard Abel deep dives into his original vision for G2, going multi-product, selling with multiple sales teams, demand gen spend, and why AI is the most important thing right now. The original vision for G2 was to be the Yelp of software. The world needed a buffet of software, and G2 was that buffet,” Abel shares.

AI Search 188

AI Search AI ChatGPT Software Review 188

SaaStr

FEBRUARY 16, 2024

The real opportunity of GenAI is enabling industries that have been slow to adopt software — services like legal, accounting, and healthcare. CRM wasn’t a new category, but they were done on-premise. We still don’t know where the category winners will be. Frequency of Interaction The beauty of software is it powers workflows.

AI 208

AI Artificial Intelligence Healthcare New CTO 208

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. But “POS” systems and software are everywhere, and are a lot more than just Toast and Square. And their mix of software, payments and hardware revenue drives up the total deal size — but puts a lot of pressure on margins.

Payment Solutions 229

Payment Solutions Point of Sale Payments SaaS Payments 229

SaaStr

FEBRUARY 8, 2023

But there’s another SaaS leader that almost everyone in B2B software also uses also founded in 1999 — to manage their events. While the overall category of Virtual Events software is in a funk, Cvent did OK. #2. Two Related Products Are Key to Growth. Still, 60% is at the edge of being a software company.

Marketplace as a Service 272

Marketplace as a Service Software Review Cloud B2B 272

SaaStr

MARCH 14, 2024

In a world consumed by software we believe that a tremendous amount of value will come from the connective tissue between the systems, sharing data proactively across apps to drive the most seamless and effective software stack. What’s your most recent disclosed investment? Why did you do the deal?

Scale 187

Scale B2B Investment Acquisition 187

Tom Tunguz

APRIL 18, 2023

When one email composer window autocompletes sentences, every email product will need to follow. ChatGPT & Midjourney have educated hundreds of millions that we can & should expect more from software. Many core software products map real world workflows to software ; these will change.

AI 242

AI Artificial Intelligence Strategy Startup 242

SaaStr

OCTOBER 26, 2021

Using Dave Kellogg’s “ Four Sources of Pipeline ” framework, marketing should source 60% of the pipeline for a representative enterprise software company. . Marketing SaaStr Session #1: “The State of Software Buying: From SMB to Enterprise with G2’s CMO”. Presented By: Amanda Malko – CMO – G2 – @amandamalko.

Scale 337

Scale Marketing SMB Leadership 337

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. The transcript highlights the major trends in software of 2023. Expected growth across segments is muted with an average of 5% growth across these B2B categories. Massive software vendors are indexes of buyer behavior.

Azure 253

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 253

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? Categories like this will make incredible apps for LMs and AI because of the high volume of tickets and high signal-to-noise. NotionAI is the fastest-growing AI business, and it’s already an existing product.

AI 245

AI Generative AI Venture Capital SaaS 245

SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. Jack Altman, CEO and co-founder of Lattice, firmly believes that many more companies should be multi-product, and many should go multi-product earlier than they think. What Caused This Crowded Software Market? What to do instead?

Scale 222

Scale Scaling Startup Sales Hiring 222

SaaStr

JUNE 29, 2023

Software that is difficult or time-consuming to remove is more likely to be purchased and renewed. Oates explains, “Software that supports critical infrastructure will continue to be purchased and renewed, year-over-year.” This means higher engineering costs for companies and, so, higher software prices. Why is this?

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

SaaStr

APRIL 9, 2024

At SaaStr’s AI Day, George Kreitler, Global IBM Embeddable AI Sales Leader, talks about the paradox of AI, three equations that relate to the world productivity and AI, a little math to help guide the next decade, top use cases, and the importance of responsible AI. That leaves one variable we can leverage — productivity growth.

AI 215

AI Outsourcing Services Outsourced Development Government 215

Tom Tunguz

AUGUST 29, 2022

Since then, the fourth crypto winter has dropped snow atop web3, but the revenue decline isn’t equal across web3 software. Said another way, bonds (web3 products that produce yield) have outpaced consumer spending in web3 through August. The summer of 2021 marked an influx of dollars & interest into web3.

Blockchain 306

Blockchain Application Development Finance Revenue 306

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 195

Scale Artificial Intelligence Technical Review Software Review 195

SaaStr

JANUARY 11, 2023

It doesn’t compete at the bottom of the market, and targets top logos with a reasonably priced product. Not enterprise-high NRR, but about what I’d expect from their ACV and category. The LMS category is a large time investment, so it makes sense to try to get customers to do longer deals. #8. Just Quiet Compounding.

Scale 328

Scale Pricing Scaling Enterprise 328

SaaStr

OCTOBER 30, 2022

Customers Love a Good Product Roadmap Review. Gartner: Business Software Spend Still Forecast to Rise 11.3% SaaStr 601: What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. ? ? ?. What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. Go Do More of Them.

Sales Recruiting 269

Sales Recruiting CTO Compensation Software Review 269

SaaStr

APRIL 27, 2022

Category creation involves dreaming up a new suite of products that can sell via traditional channels or methods. It’s a process that demands more than a game-changing product, as it takes having the right talent on your team and a consistent vision that drives all aspects of your business. Listen to your customers.

Outsourced Development 223

Outsourced Development Mobile Pricing Software Development 223

Tom Tunguz

APRIL 5, 2020

If we tally the reductions by category, travel, retail, fitness, real estate, transportation, and recruiting constitute the top 6 categories. Aside from recruiting, these are all consumer discretionary spend categories. In consumer discretionary categories, changes in spending appear immediately at the till.

Sales Recruiting 340

Sales Recruiting Startup Headcount Sales Hiring 340

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue).

AI 183

AI Revenue Cloud Technical Advisors 183

User Pilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. TL;DR In-app support in SaaS refers to the service features that customers can use to receive help directly within the product interface, besides connecting with your customer service team. Improve customer satisfaction.

Customer Support 96

Customer Support Software Review Systems Review Mobile 96

Tom Tunguz

JANUARY 25, 2024

ServiceNow, a $150b market cap company, made this statement yesterday in their earnings call : “In Q4, our gen AI products drove the largest net new ACV contribution for our first full quarter of any of our new product family releases ever, including our original Pro SKU.” ServiceNow is the most recent.

AI 163

AI Innovation Technology Subscription 163

Tom Tunguz

OCTOBER 31, 2023

With the end of the fiscal year approaching for many software companies, management teams are running the numbers for different scenarios. Software purchasing activity seems to be trending up, which should instill more confidence in their pipelines. Software spending should increase 15% - the fastest rate in the last three years.

Headcount 201

Headcount Sales Hiring AI Cloud 201

Tom Tunguz

MAY 2, 2022

When I asked him what he meant, he replied because capital was so plentiful and accessible today, he hired more expensive people, spent more time developing a product, and invested with a longer time horizon before demonstrating evidence of success. Software startups would need at least $1m in ARR to raise capital to muster a small round.

Product Marketing 350

Product Marketing Sales Hiring Marketing Software Development 350

Tom Tunguz

JUNE 15, 2021

Suppose you’ve started a company that’s creating a category. Most buyers in your target market haven’t heard of your business or the kind of software you sell. Do you spend aggressively to create the category or conserve capital, knowing education will take time? I’ve watched buyers in new categories.

Strategy 256

Strategy Banking Finance Education 256

SaaStr

SEPTEMBER 16, 2022

I put together this slide: No doubt, some categories are still recovering from a Covid Hangover. There literally has never been a better time to sell a SaaS product. I mean, do it just right, change the world of business software a little bit, and not only can you get to $1,000,000,000 in ARR. Venture remains a bit spooked.

SMB 349

SMB SaaS Cloud Scaling 349

SaaStr

SEPTEMBER 13, 2023

Sacks believes there will be a co-pilot for every professional job category and also horizontal job functions like marketing and sales. These companies get to exploit new AI APIs to make their products better. A lot of categories are emerging, like sales enablement. Sacks calls it a software recession.

SaaS Payments 208

SaaS Payments Payment Solutions AI SaaS 208

SaaStr

DECEMBER 26, 2022

Amanda Malko is CMO at G2, a software marketplace and review site that reaches over 60 million buyers annually across 2000 software categories. In this session, she shares insights and trends from research conducted this year that can help software buyers and sellers make smarter decisions about software and the market. .

Software Review 187

Software Review Software Azure Cloud 187

SaaStr

MARCH 1, 2024

By observing these segments, you can glean lessons if you’re building in the same category. Within these categories, you have platforms, infrastructure, and applications. An even more dramatic shift we’re seeing is that many of you are finding yourselves more productive these days. That’s every other line of code.

Generative AI 232

Generative AI Outsourcing Services AI Software Review 232

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 111

Software Review Scale Customer Success Innovation 111

Andreessen Horowitz

MARCH 8, 2024

Ever since ChatGPT catapulted generative AI into public consciousness over a year ago, we’ve been introduced to thousands of new consumer products that incorporate the magic of AI — from video generators to workflow hacks , creativity tools to virtual companions. ChatGPT is roughly 2.5

AI Search 145

AI Search AI ChatGPT Mobile 145

SaaStr

OCTOBER 29, 2021

No marketing budget can compensate for a substandard SaaS product. As Amanda Malko (Chief Marketing Officer at G2) laid out in her SaaStr Annual talk, software buyer expectations are very high: Moreover, if you have a mediocre product offering, you simply will not be able to retain top marketing or sales talent long-term.

Compensation 290

Compensation Scale Enterprise Software 290

Tom Tunguz

JULY 8, 2021

There are six key categories of players. Then they plan to cross-sell other financial products, much like a modern bank or brokerage. Software vendors - a software ecosystem is blossoming around crypto. Software spans many categories. How does crypto work at the highest level?

Outsourced Development 267

Outsourced Development Marketplace as a Service Banking Construction 267

Tom Tunguz

SEPTEMBER 12, 2022

I compared the profit margins of selling to a grocery store, a restaurant & a software company to illustrate the point. The software company towers above them all at 33%. Product category & product execution certainly play an important role in pricing power. Restaurant. Market Cap in $b. Revenue in $b.

Startup 241

Startup Market Segmentation Pricing Enterprise 241

Tom Tunguz

DECEMBER 17, 2022

ML propels SaaS into a massive second wave that increases workers’ productivity measurably. Most categories slow down meaningfully, including Defi. Forward software multiples touch 7.0x today, on the relatively strong growth rates of most public software. The Fed tames inflation. but a Fed Funds rate of 5%.

Software Review 261

Software Review Technical Review Machine Learning Artificial Intelligence 261

SaaStr

NOVEMBER 13, 2020

SaaS passed media as their #2 customer category. We all know SaaS got big, but I didn’t realize it had become their #2 category, passing media. It’s also interesting because the #1 category is e-commerce (and always has been), as the ROI is very clear in most cases — more conversions. From a niche to huge.

Scale 305

Scale Enterprise Development Revenue 305

SaaStr

DECEMBER 14, 2023

Even if a contraction in buying more SaaS products really was a far bigger issue than interest rates in reality the past 18-24 months. 2024 may not be great, but for folks who are leaders in their categories, everyone likely will point to some quarter in 2023 as the low point. I predict the same as interest rates fall.

Scale 245

Scale SaaS AI Innovation 245