Mastering helpdesk support: The right way to submit an IT ticket
BetterCloud
APRIL 16, 2024
Here’s an example of a simple ticket where the submitter listed out the troubleshooting steps they took: Try to replicate the issue Prior to submitting a ticket, you should try to replicate this issue on a different computer, operating system, browser, device, location, and/or network. At BetterCloud, we use two category types.
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