SaaStr

NOVEMBER 28, 2019

Felix : It was a lot easier to invest to convince customers and investors and so we actually, I mean more of a European way of scaling a company. If we combine it with a business model that nobody really understands, it’s just too much. And then the next one that we best now is proving a business model.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. How are prospects going to move through the buyer’s journey? . At what point will you introduce Sales into the buyer’s journey? .

Acquisition 59

Acquisition Scale Strategy Software Review 59

ChurnZero

JULY 12, 2019

This is the very initial stage in the onboarding journey that happens outside of your premises before prospects even engage with your assets (such as content, ads, website). The subscription-based business model is rooted in the value your solution offers. Value leads to success and, in turn, to advocacy. Provide Value.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

OPEXEngine

AUGUST 23, 2022

OPEXEngine’s current benchmarking shows that overall, R&D expense ratios do drop as companies grow over $IB – there are economies of scale as revenue increases, but interestingly, highly-valued SaaS companies actually spend a higher percentage on R&D than their peers in the same revenue size. .

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. As they scaled, they radically changed how they did sales. Jason Lemkin: Okay. Let’s get it going. Times are good.

Scale 226

Scale Scaling Sales Hiring Enterprise 226

Practical Advice on SaaS marketing

OCTOBER 8, 2010

According to financial statements of nine large SaaS companies, sales and marketing expenses average 44% of annual subscription revenues. To acquire customers, SaaS providers have relatively large expenses for sales and marketing people and programs, and most important, these expenses are incurred up-front.

Scale 100

Scale Marketing SaaS Customer Lifetime Value 100

ProfitWell

MARCH 24, 2020

The products that subscription businesses sell are usually consumables or licensed products that can only be used for a finite amount of time. So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies. The 4 types of subscription businesses.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

User Pilot

AUGUST 11, 2022

Liaising with the sales team to understand customer needs. But in other companies (particularly in SaaS), you need to rely on in-app communication and automation to scale customer success to every user. To lead customer success initiatives that will help achieve goals faster. Customer success teams vs. customer support teams.

Customer Success 98

Customer Success Management SaaS Technical Review 98

Aaron Beashel

MAY 5, 2014

I’ve been fortunate to lead marketing & growth for several great SaaS companies, and in that time it has been my responsibility to take all this great knowledge & information and distill it into a strategic plan and a set of prioritised initiatives to which we can execute. Model 2: Touchless Acquisition + Bottom Up Sales.

Engineering 100

Engineering Scale SaaS Acquisition 100

Stax

FEBRUARY 28, 2024

These are only a glimpse of what automated SaaS billing software brings to the table for a subscription-based business model. Long-term customer retention is a major challenge, and the high churn rates of this business model can make it difficult for companies to build stable revenue. Consider the following features.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. What you should include in each type of business review. How to do your homework before an EBR.

Technical Review 52

Technical Review Software Review Business Scale 52

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Do this and the sales will come naturally. Andrejs Juš?enko

Scale 68

Scale Interviewing Technical Review B2B 68

ChurnZero

MAY 8, 2020

To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners. If you missed the webinar, you can watch it on-demand. Everyone needs to lead and inspire people.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

Intercom, Inc.

SEPTEMBER 3, 2020

Maria Gutierrez: Hi, I’m Maria Gutierrez, and I’m senior director of engineering and co-site lead for our London office. Part of the way that we uncover our customer’s needs is through things like direct feedback that we get through our messenger and the one-to-one conversations that our sales team might have.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

ProfitWell

MARCH 24, 2020

2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. The products that subscription businesses sell are usually consumables or licensed products that can only be used for a finite amount of time. So why the subscription business model?

Subscription 40

Subscription Payment Features Payment Methods Payments 40

Unbounce

JULY 15, 2020

One option is to take your event online and run a webinar (or perhaps, a series of webinars), instead. How can you possibly do a webinar that’s as exciting as an in-person event? So to help you out, we put together this guide to make your first experience organizing a webinar way less awkward, and way more awesome.

Sales Recruiting 145

Sales Recruiting Scale Social Media Engagement 145

User Pilot

AUGUST 31, 2023

Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. For example, in e-commerce, sales can happen at the first visit.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. I’m really interested.

SaaS Payments 265

SaaS Payments Scale Payment Services Payment Solutions 265

SmartKarrot

FEBRUARY 2, 2021

With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. This has given them the confidence to scale their customer success team ruthlessly. But this comes into existence only when your company is scaling. Product Marketing.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

How To Buy Saas

DECEMBER 1, 2020

Selling these types of saas businesses to potential buyers using the right medium is called saas marketing. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Get a webinar or interview session plan with your industry expert.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

ChurnZero

NOVEMBER 2, 2018

When you survey your customers, you present them with a simple question – “How likely is it that you would recommend [your business] to a friend or colleague” and a 0 to 10 scale, with 0 representing “not at all likely” and 10 representing “extremely likely”. Sales – Promoters are a Sale rep’s best friend.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

JULY 2, 2019

Join Kevin Egan, Slack’s VP of North American Sales and Dannie Herzberg, Slack’s Director of Sales as they walk you through Slack’s Freemium to Enterprise strategies. Kevin Egan, VP of North American Sales @ Slack. Dannie Herzberg, Head of Mid-Market Sales @ Slack. Want to see more content like this?

Enterprise 146

Enterprise Scale Sales Hiring SMB 146

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. As for John, prior to Domo he served as vice president for strategy and business operations for Adobe’s Digital Experience business, driving more than $3 billion in annual revenue.

Scale 215

Scale Leadership Strategy Technology 215

Tom Tunguz

OCTOBER 24, 2021

We’re excited to continue the Month of Scale here for Redpoint Office Hours. That was the start of the Month of Scale. We thought we were going to be talking about scale today, but we’re actually going to talk about having small dogs and raising dachshunds, based on what we were catching up on backstage with Claire.

CTO Coach 121

CTO Coach Sales Hiring Sales Recruiting CTO Hire 121

ChurnZero

JULY 28, 2020

To delve deeper into growing customer relationships and their worth, Robbie Kellman Baxter, the leading expert on subscription and membership business models and author of The Membership Economy and the brand new book The Forever Transaction joined us for a webinar. If you missed the webinar, you can watch it on demand.

Scale 75

Scale Banking Subscription Payment Features 75

Valuize Consulting

NOVEMBER 19, 2021

In this article, we highlight 5 critical steps to scaling a powerful Voice of Customer program that provides unprecedented insights to drive deeper customer relationships and accelerate the achievement of your business goals. This data could include vertical, age, business model, number of employees, etc.”

Scale 52

Scale Technical Review Social Media Investment 52

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

User Pilot

APRIL 16, 2024

Unlock consistent value for your customer base with webinars. The entire business model of SaaS companies is built around retaining customers for the long run, thus increasing customer lifetime value and monthly recurring revenue. Join Userpilot’s webinar to learn more about retention strategies.

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

FastSpring

MAY 25, 2023

This means there’s more pressure than ever on: The wallets of prospects you want to attract. ? ⬆️ That’s why carefully considering your SaaS pricing model becomes crucial if you want to continue growing your business in a tight economy. But know which changes are important to your business model. High inflation. ?

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

OpenView Labs

JULY 2, 2020

Cashing in on the Right Model. From Freemium to Product Qualified Leads and Product Led Growth. The State of SaaS Sales in a COVID-19 World. Chargebee’s summary of their recent webinar on what top companies are doing right now to adapt. 20 Pricing Page Best Practices That Will Increase Your Sales.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Unbounce

JULY 12, 2023

We like to say our business is conversion rate optimization , and we’re gonna explore a lot about CRO in this series today. James is our senior creative director and leads our in-house full-service agency. Once again, my co-host is James Thompson. But his final piece he was able to do in six and a half hours.

AI 98

AI ChatGPT Merchant Services Underperforming Technical Team 98

Intercom, Inc.

JANUARY 25, 2023

My first company was acquired by Marketo, and I joined Marketo for three years, leading their global product development team, and it was an amazing experience to see how a public company was becoming the leader in market automation customer experience. SaaS B2B is definitely looking for ways to do that at scale.

Sales Hiring 118

Sales Hiring Scale B2B Acquisition 118

Neil Patel

FEBRUARY 19, 2021

Growth in new technology means it’s easier than ever for small businesses to create their own programs, innovate, and collaborate with specialized teams. Micro-influencers are helping drive sales, especially in niche markets. You can quickly scale and alter your apps based on metric tracking and customer feedback.

Entrepreneurship 144

Entrepreneurship Payment Methods Trends Payment Services 144

Chart Mogul

MAY 31, 2018

” At Receptive, the business model is a little different. The product is tailored to enterprise or scaling businesses. The team put a lot of work into figuring out their ideal customer profile and realized that those enterprise businesses generally wanted to be sold to. On improving onboarding success rates.

Scale 58

Scale Pricing Onboarding Metrics 58

Point Nine Land

OCTOBER 22, 2019

How Clio grew from a lifestyle business into a legal tech juggernaut From bootstrapping growth to securing a $250 million funding round, Clio is a lesson in how to scale a company without abandoning its roots. These kinds of mistakes can lead to a lawyer getting disbarred. Finding Clio’s initial customers Easier said than done.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Aaron Beashel

MARCH 9, 2018

Sure adding sales & marketing help fuel the growth, but these business were growing pretty rapidly before they injected the sales & marketing rocket fuel. We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult.

Scale 192

Scale SaaS Payments B2B Strategy 192