Intercom, Inc.

FEBRUARY 25, 2021

Then, you need to arrange your customers into groups or personas according to their pain points, their needs, the ways they interact with your brand. What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days?

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

MARCH 11, 2022

An analysis of top YC companies shows that 95 percent of these companies are going to have offices post-pandemic, and most of them will be hybrid. Most of the iconic brands in technology are building hybrid workplaces.

Data 253

Data Leadership Development Technology 253

Neil Patel

OCTOBER 4, 2020

For instance, one agency may rely heavily on technology to power their insights. An analytics agency that is producing good thought leadership content also signifies whether that company is on top of the latest trends, which is needed in fast-evolving fields. Powerful Technology. There are also differences in how they execute.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Scytale

DECEMBER 5, 2023

That’s a powerful advantage you have, which is especially useful for startups looking to build their brand and break into new markets. In other words, they won’t even consider your product if you cannot produce a valid SOC 2 report, no matter how excellent your technology and service may be.

compliance 52

compliance Scale Software Review Technical Review 52

FastSpring

FEBRUARY 22, 2019

In 2000, I helped co-found Pacific Design Technologies, an aerospace company in Goleta, CA. I seem to recall in our previous conversation that you also worked on the Mars Rover Project and even started your own design company? I worked on the Mars Rover project at Pacific Design Technologies. A: Yes that’s all true.

VP of Engineering 109

VP of Engineering Company Culture Scale Headcount 109

OpenView Labs

DECEMBER 21, 2020

In 2021 we will start to see the convergence of product led growth, remote sellers, remote buyers and sales enablement technology that tracks EVERYTHING. The next decade of selling to B2B SaaS companies is going to accelerate faster toward a consumer-style experience. Trust will become more and more important as a brand attribute”.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Neil Patel

FEBRUARY 13, 2023

Marketing is an essential business process for many things, like maintaining audience loyalty and a consistent brand. Look at consumer behaviors and examine immediate responses to the market to see how your brand can generate value for consumers. This helps consumers see the brand as dependable and worthy of their business.

Technical Review 84

Technical Review Strategy Marketing Social Media 84

Upscope

JUNE 5, 2019

When a customer is due a refund, they should not have to search or work for it — the brand should know this already due to the sophistication of its systems, and deliver the outcome" This links into why Nordstrom has such a good brand. Anticipate and act before they do. Want to know what else they care about?

Technical Review 58

Technical Review Software Review Systems Review Education 58

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty think about brand marketing? What are the challenges with brand marketing? It’s a complex technology, but it touches all of us every day.

Scale 185

Scale Underperforming Technical Team Leadership Branding 185

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. These are highly-satisfied customers who love your brand and product so much they’re willing to advocate for you. Thinking Critically About Customer Success Roles.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

Neil Patel

AUGUST 11, 2020

Deliverable : a series of on-brand marketing videos and matching visual assets Goal: communicate your new offer in a fun and engaging way for your audience End result : a finished product and the know-how required to do it on your own. Similar core values and company culture. Mad Mind — Best for eCommerce brand design.

Marketing 144

Marketing Web Development Web Developers Social Media 144

Upscope

FEBRUARY 27, 2020

CX is then the differentiator and becomes part of how they compete as a brand. It is their brand. Within these companies there's more of a focus on NPS, CSAT, Customer Effort scores. You might see CSAT scores improve heavily for a customer segment that struggles the most with technology. What impacts these metrics?

Technical Review 52

Technical Review Software Review Onboarding Retention 52

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? Dev Ittycheria: Exactly.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

SmartKarrot

DECEMBER 16, 2021

Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. The world’s most notable brands, in every sector, are recognized for the CX they offer. Growth in complex times. A stellar experience equals loyal customers.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

Kellblog

JULY 30, 2023

We were so desperate for marketing talent that at one point we hired the former brand manager for Chuck Wagon dog food. We got acquired in an SGI/MIPS-like OEM-buys-technology-provider deal by ASK , the leader in what was then called MRP (the predecessor of ERP). Let’s just say I saw plenty of problems along the way.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

Sales Hacker

NOVEMBER 4, 2020

We were trying to understand where we saw an early adoption of our technology and then compare that against our addressable market by region. Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. And office culture is invaluable as a new sales team in a new region.

Sales Hiring 101

Sales Hiring Scale Sales Recruiting Sales 101

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. You can then use automated tracking to see at a glance how individual customers are succeeding at achieving their goals with your brand. This approach allows you to quantify customer success.

Scale 87

Scale Customer Success Retention Strategy 87

SaaStr

JANUARY 28, 2020

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. The goal is to keep the company successful for that. Maria : I think for many of our organizations, we’re automation, we are technology. Any thoughts?

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

SaaStr

NOVEMBER 28, 2019

We raised our seed funding in August, 2008 just I think the month before everything almost broke down and we started as of very small for a humble, like probably most startups actually we started as a spinoff from the university of Brussels, where the four founders were doing research on semantic technology. We want to do something there.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. Niamh is a Brand Editor here at Intercom. So here I want to bring in one of my colleagues who was in that discussion, Niamh O’Connor.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SaaStr

JUNE 14, 2023

We’ll explore key aspects such as building customer relationships based on trust and honest feedback, defining company culture amid rapid growth, and hiring strategies that prioritize team chemistry over expertise. And one of the most critical aspects to manage during this phase is your company culture.

Scale 199

Scale Artificial Intelligence Technical Review Software Review 199

OpenView Labs

APRIL 29, 2019

A simple gut check to help you assess your company culture is to ask yourself if you can easily and clearly articulate your business’ strategy for areas outside of product. The first step is admitting there’s a problem. The first step to rebalancing your organization is to acknowledge that there’s a bias.

Scale 58

Scale Sales Hiring Engineering Compensation 58

OpenView Labs

SEPTEMBER 18, 2019

Technology companies who’ve attempted cookie cutter internationalization have generally failed. In payments, that’s even truer than anywhere: payment methods, financial behaviors, banking ecosystems and businesses are intensely cultural. I’ve had the benefit of a front-row seat to Stripe’s growth and expansion into new markets.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

SaaStr

SEPTEMBER 10, 2020

And that’s an interesting story in itself because I just fell in love with the 6sense technology. Now you can push marketing and you can partner with marketing to make sure that you’re using the latest and greatest techniques and technology. And I just had never worked at a company like that. Do you use intent data?

Scale 179

Scale Sales Hiring Software Review Technical Review 179

SmartKarrot

AUGUST 31, 2021

Understand the challenges, needs, themes of a portfolio of global customers operating across brands and markets and apply an engagement framework to make them successful. Leverage technology to increase efficiencies and make processes scalable. Embody company culture and maintain high team engagement.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SmartKarrot

MAY 19, 2023

With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients. As more businesses embrace remote work models, these technologies become increasingly vital for maintaining competitiveness and effectiveness.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

MAY 19, 2023

With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients. As more businesses embrace remote work models, these technologies become increasingly vital for maintaining competitiveness and effectiveness.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

Neil Patel

OCTOBER 20, 2020

And you also need to draw a clear line between what your in-house team does vs. what your outsourcing company provides. However, if you’re a brand new company or don’t have any HR systems in place, you won’t need the same flexibility level. That way, nobody wastes time doing the same tasks twice. Customer and employee support.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SaaStr

MARCH 26, 2019

I know that sounds kind of wonky, which is very Stripe actually, but only 3% of commerce happens online today, which is really shocking when you think about how much technology matters to people’s lives. But really these principles should be like a good brand, relevant, believable, enduring, and deliverable.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

MARCH 18, 2019

I know that sounds kind of wonky, which is very Stripe actually, but only 3% of commerce happens online today, which is really shocking when you think about how much technology matters to people’s lives. But really these principles should be like a good brand, relevant, believable, enduring, and deliverable.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? . We love that.

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. 10% Perceived company cultural fit. These moments significantly influence customer experience as well as brand perception.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

ProfitWell

OCTOBER 1, 2019

Takeaway: You need to have a top of the funnel strategy for your culture (and your employment brand as a whole). Ideally, your culture will be widely circulated enough that even non-employees can articulate the basics of your culture. Chances are that your technology leads were your best engineers.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

OCTOBER 22, 2020

So if you look at like Fast on Twitter, for example, have really done a huge amount in terms of building hype, brand, community, ahead of time. I do want to touch on one final element, though, before the quickfire, and it’s in terms of companies scale, obviously kind of company culture becomes more and more important.

Sales Hiring 173

Sales Hiring Scale Interviewing Technical Review 173

SmartKarrot

JANUARY 21, 2022

But your customers will remember your brand by directly interacting with them. We try to inculcate this attitude in our company culture by ensuring that our CS executives, the face of the company, provide excellent customer service. Always remember happy customers will refer your brand to their relatives and friends.

Customer Support 10

Customer Support Customer Success Communication Company Culture 10

Chart Mogul

APRIL 15, 2020

But, as the most experienced video companies in the market will tell you, a great culture video can be so much more than just that! . A culture video is an effective way of building trust and fostering empathy with your targeted audience. Before there was a company, there was an idea. Communicating your brand identity.

Sales Hiring 64

Sales Hiring Sales Recruiting Company Culture Social Media 64