SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 165

Sales Hiring Scale Interviewing Technical Review 165

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world?

Scale 176

Scale Underperforming Technical Team Leadership Branding 176

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. My talk today is the playbook to building a thriving sales culture. Want to see more content like this? Join us at SaaStr Annual 2020.

Sales Recruiting 258

Sales Recruiting Sales Hiring Scale Sales 258

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. How does it impact messaging and brand? As for Liat, prior to Airtable, she was the Chief Revenue Officer @ Assist. Product roadmap?

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109

Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Your registration. We’re doing office hours all day.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

SaaStr

MARCH 6, 2020

I came back to North America, we built out the inside sales team in North America over the next five years, building hubs in multiple countries, including in Bangalore, India, and assembling a global community of practice. Write it down, share the rough draft with your team, debate it, prioritize it. So it was a fabulous experience.

Scale 212

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 212

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. Who is involved? What needs to be ready? What is the right way to end the week? Question for you.

Scale 170

Scale Sales Hiring Software Review Technical Review 170

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. When we founded Tradeshift, we really just… there was very, very few SaaS companies around.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

APRIL 9, 2019

Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 129

Sales Hiring Scale CTO Hire Marketing 129

SaaStr

AUGUST 22, 2020

And at TEAMWERC, our mission is to deliver workplace as a service, helping companies navigate the company’s changing working environments. We’re a full-stack technology-powered brokerage helping usher in the hybrid workplace and the office of the future. Justin Bedecarre: Totally.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

SaaStr

DECEMBER 10, 2019

Bill Clerico : We kind of instantly became one of the best funded FinTech companies in the Valley. We grew our team by 50% this year, continuing to grow. A lot of companies show trillion dollar market sizes. So I think like anything it’s been good and bad. And I think our team has done that too.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Upscope

JUNE 9, 2021

A couple of them our team did. This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone. Managing primarily by metrics would be a sad way to build a company and work with other people. I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Missed the session?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

SmartKarrot

JUNE 30, 2022

For people, goods, processes, and technology to offer a compelling and cohesive customer success approach, the company’s operational model needs to be realigned in the Age of the Customer. It is crucial to start by getting to know your new customer success team. Various compensation models can present a related challenge.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10