Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 92

Social Media SaaS Marketplace as a Service Communication 92

SaaStock

MARCH 26, 2019

With more than 30k books and newspaper, the company has built a custom digital library platform for schools, businesses, libraries, and public and private institutions. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. Founders : Rafael Sandroni.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Intercom, Inc.

APRIL 18, 2019

They noticed that a big design conference was coming to town, and all the hotels were booked. They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. So how can we do more of that?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Neil Patel

OCTOBER 22, 2020

Because if people buy, then they both like it and you can safely and predictably scale your business. So to help you out and guarantee your immediate success, we’ll be going over the best 12 landing page examples that you should use to scale your business. If it does, you raise your ad budget and try to scale. 3 Intercom.

Scale 142

Scale Underperforming Technical Team Sales Hiring Consulting 142

SaaStr

NOVEMBER 6, 2019

I think one of the key reasons for this perspective is that there really aren’t many proven best practices for how operators can actually create categories — a problem that I wanted to help address by publishing a book on the topic. Naturally, this can also lead to more market share and higher valuation multiples. .

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

ChurnZero

DECEMBER 14, 2023

A double-booking problem emerges Named for a character role in the Netflix series, Game of Thrones , Squire set out to be a reservation system for barbershops: “Open Table for barbers”, as some have put it. In a sense, it was originally more like a lead generation service, or marketplace for barbershops. But it didn’t go well.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

User Pilot

OCTOBER 26, 2023

To see how Userpilot helps SaaS companies grow, book the demo! Market development Market development, also known as market expansion, involves selling existing products or services to new markets. It involves selling more of a business’s existing products or services to its current market. What are growth initiatives?

Acquisition 103

Acquisition Scale Onboarding Marketplace as a Service 103

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. In other words, we may see users coming for the network and staying for the tool.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. Book a demo today. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. This is beneficial for businesses looking to grow and scale rapidly but don’t want to work through all the red tape involved in hiring and onboarding. Knowing what trends and insights matter to you is most important.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Sales Hacker

MARCH 2, 2020

As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance. And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Books that made the cut: Are on my own bookshelf. The Decision Book.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Neil Patel

APRIL 22, 2021

Advanced ad targeting capabilities means access to high-converting consumers who are more interested in the products or services you offer. It lets marketers access private marketplaces or get ad space from thousands of websites with the click of a button. Why You Should Use Programmatic Buying in Your PPC Campaigns. More Transparency.

Scale 117

Scale Artificial Intelligence AI Search Advertising 117

Sales Hacker

SEPTEMBER 20, 2022

Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs. That’s differentiated us in the marketplace. My next position was of service or a beverage director.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. And then I spent the next year sort of learning about tech marketing, making every mistake in the book. Rachel Hepworth: And so the company took a chance on me, I took a chance on them.

SMB 179

SMB Scale Startup Marketplace as a Service 179

SaaStr

SEPTEMBER 3, 2019

So I have thought for a really long time, and I wrote a book about this, but the more I think about how to drop the cost of user acquisition, the more clear it becomes to me that it’s not about the typical model that people have in their mind when they’re thinking about this, and the typical problem set that people are trying to solve.

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Marketplace as a Service 16

Marketplace as a Service Business Mobile Data Analysis 16

ProfitWell

NOVEMBER 7, 2019

PieSync is an integration platform as a service (iPaaS) specializing in customer data. An integration service like PieSync, then, helps save manual labor and eliminate inconsistencies by automatically syncing data across apps.". So why the PieSync appeal for HubSpot? Most marketers use multiple and varied applications on a daily basis.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

FastSpring

MARCH 27, 2023

And I just started a consulting business, it was a service business. And that kind of gave us a little bit of a head start to then bring together a couple of angels and like early stage investors to hire our first couple engineers and really pivot from being a service company to starting the path to becoming a software company.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

User Pilot

AUGUST 30, 2023

This means product leaders are constantly exploring unfamiliar settings, and the traditional approach to marketing and scaling products won’t cut it. The game-changing dynamics of scaling in the Machine Learning Revolution. She’s also a bestselling growth hacking instructor (70k+ students) and has a GTM book coming out soon.

Scale 104

Scale AI Growth Hacking Innovation 104

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Julien: We’ve read a lot of books. We do have integrations with some apps.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Navint

JANUARY 29, 2019

The topic, of course, was the subscription economy and Tien’s new book, Subscribed. So this, this is the never ending game it gets is also a dynamic marketplace. I have to monetize that, but 30, 40 percent of my revenues are actually coming from all these recurring services, right? And so they’re constantly innovating.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

Navint

SEPTEMBER 27, 2018

The topic, of course, was the subscription economy and Tien’s new book, Subscribed. We can see how the customer is interacting with and using our service, therefore we have no choice but to make them happy. This is a great example of a dynamic marketplace in which competitors and alternatives arrive all the time.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Point Nine Land

AUGUST 17, 2021

Christoph mentioned in his blog post that he was looking for an Associate who would work closely with him to not only spot outstanding companies but to also deliver a world-class service and I’m genuinely excited to do that. Long-term my goal is to support the first African companies to truly compete on a global scale.

Venture Capital 97

Venture Capital Startup Trends Marketplace as a Service 97

FastSpring

APRIL 13, 2023

It starts with self service. We don’t call up travel agents, we book it ourselves. I felt like there was an easier way to communicate goods and services online, digitally. And so I believe in buyer empowerment. So if you think about the democracy of information on the internet, we want to do that too. Nobody does it alone.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Book a demo now to try it.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

Intercom, Inc.

JUNE 17, 2021

” What we did was we looked at the marketplace and identified three things that we wanted to capture. From a workplace side of things, we’ll be using all these new tools that Niamh referred to as well, about booking a hot desk when you go into the office. It’s going to be the opposite end of the scale.

Construction 207

Construction Technical Review Systems Review Data 207

SaaStr

JUNE 10, 2020

We are very much a different model in that we’re one platform where you have your booking travel, your consumer-like interface married to your world class travel agents all in one. And it wasn’t about the amazing booking experience and our world class travel agents, we had that. It’s a competitive marketplace.

Travel 174

Travel Marketing Scale Outsourcing Services 174

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. 293: Congratulations you’ve built a product that’s proven itself in the marketplace! Loving our podcast content? What’s your special power?”

Scale 141

Scale Sales Hiring Construction Education 141

Sales Hacker

MARCH 18, 2019

Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company? Now of course, we want to thank our sponsors. The first is Chorus.ai.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. But it doesn’t really scale when you’re selling to the masses. How does Ryan think about the relationship between the two?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. The core self-service business was growing steadily at significant scale and was profitable.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Through Go1’s learning and educational services, individuals and organizations can further their abilities.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

A Smart Bear

FEBRUARY 26, 2019

A lot of businesses aren’t profitable even at scale. You can start by selling to small customers and evolve to larger ones, because you’re starting with a low cost-basis and then maturing your product and service. Yes, marketplace businesses can be valuable and defensible. Founders are caught by surprise by the scaling phase.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. We wrote a book together. Our monthly self-service churn went from like 3% to like 9%, right? Aaron : Actually, I’d add one more thing, because one of Jason’s ideas is this year of hell, which is in the From Impossible book. Jason : All right.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204