SaaStr

MARCH 18, 2021

Maybe they don’t integrate with newer vendors. And as so many SaaS leaders now have crossed $1B+ in ARR, from Zendesk to Hubspot to Shopify to Twilio and more … than leaves a $100m+ of customers each of them … just aren’t that focused on. Most Bigger Cos are 10+ years old. Do something important they don’t do well.

Healthcare 286

Healthcare Market Segmentation Mobile Churn 286

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 114

Enterprise Revenue Scale Innovation 114

User Pilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Zendesk – best customer service platform for enterprise companies Zendesk is a well-known customer service platform for large companies.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: Zendesk knowledge bases. Video tutorials: Vidyard.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

User Pilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? The platform allows integrations with multiple software platforms. So, if you want to avail yourself of more features unavailable in the software, you can integrate your HubSpot account with other apps. Userpilot and HubSpot integration.

Scale 52

Scale Business SaaS Pricing 52

SaaStr

SEPTEMBER 18, 2023

We didn’t need another marketing solution, but they specialized in eCommerce and Shopify, and that level of deep integration with Shopify data remade a category. Zendesk is pretty good, but the eCommerce segment wasn’t worth their time. It’s profitable and growing by almost 60% — Klaviyo. What will explode? Klaviyo targeted eCommerce.

Sales Hiring 245

Sales Hiring SaaS Banking AI 245

User Pilot

APRIL 3, 2024

This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Self-service is what most customers prefer, according to research by Zendesk. AI Productivity Tools : Integrating AI assistants can offer personalized guidance, answer questions, and even troubleshoot problems.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

JUNE 29, 2023

Zendesk – the recommended tool for writing user docs Zendesk is a fantastic option for quickly writing helpful articles. The integrations Zendesk offers are what make it truly effective, though. Zendesk docs. Conclusion That just about wraps up our comprehensive look at the world of user documentation.

Management 98

Management Technical Review Software Review Customer Support 98

Point Nine Land

MAY 17, 2023

A few months ago, I started to hash out some thoughts and draft up some wireframes for a blog post about a “Copilot for Office Workers” product idea. Fancy me adding it to Acme’s ticket on Zendesk?” Should I pull up your recent emails and docs about NewCo and serve you a summary of NewCo’s Zendesk ticket?”

Artificial Intelligence 52

Artificial Intelligence Venture Capital AI ChatGPT 52

User Pilot

JULY 18, 2023

Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. Integrations – essentials to optimize your workflows and ensure efficient information sharing between complementary solutions. Product management software: ProductPlan.

Software Review 98

Software Review Software Management Azure 98

Baremetrics

MARCH 15, 2021

Chargebee is not a payment gateway directly, but integrates with tools like Stripe to do more subscription management and analytics beyond transactions. Chargebee can fully integrate with your existing technology, ensuring that your processes and payment cycle aren't deterred. Table of Contents.

Payment Features 59

Payment Features Payments Payment Services SaaS Payments 59

SaaStr

SEPTEMBER 27, 2023

Think about: How deeply AI is integrated into your product. Notion, Zendesk, Hubspot, and other major players are pretty fast to leverage this relatively new and emerging tech, so you’ll have to think about what your edge is against these big companies. The deeper, the better.

AI 200

AI Underperforming Technical Team Cloud Strategy 200

SaaStr

JULY 9, 2019

One of the key platforms their app integrates with has started to … slow down their access. Recently I was catching up with an exec from a SaaS company well in excess of $100m ARR. Slow down access to new features, to semi-documented APIs. Slow down access to their team.

Sales Hiring 215

Sales Hiring Pricing Sales Marketing 215

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. Totango’s platform supports integration with popular apps you’re already using, such as Salesforce, Zendesk and Slack. The post Scaling Your Customer Success Team?

Sales Recruiting 96

Sales Recruiting Customer Success Sales Hiring Scaling 96

SaaStr

JULY 18, 2019

Beyond the direct costs of an app, the headspace to learn it; integrate it; deploy it; and in many cases, force your team to use it every day — is a big burden. In the enterprise, CIOs are getting fatigued on the soft costs to train employees on new apps that don’t absolutely need to learn. The novelty is gone.

Headcount 208

Headcount Enterprise Pricing Onboarding 208

Neil Patel

DECEMBER 21, 2021

Inclusive content is any form of media (such as a blog post, a video, an image, etc.) When it comes to blog posts, that means the words do not hurt or divide, the images represent as many different people as possible, and the structure makes the content as accessible as possible (through clear fonts, image alt tags, etc).

Content Marketing 132

Content Marketing Advertising Branding compliance 132

User Pilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. It features user segmentation and targeting and works with 1000+ integrations. Integrating this no-code builder into your product requires no programming knowledge.

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

User Pilot

FEBRUARY 24, 2023

Appcues analytics integrations The app supports a whole host of integrations. For example, the NPS survey integration, flow analytics, and event tracking get a positive user response: The NPS survey is an important way to track how users are reviewing your products. The analytics reviews are a bit more mixed.

Software Review 98

Software Review Engagement Onboarding Pricing 98

Intercom, Inc.

DECEMBER 14, 2022

We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom. Plus, this year saw many new and updated integrations from our partners including Aircall, Fullview, and Surfboard. Every month, we release a blog post covering all the new features we’ve built for our customers.

Scaling 104

Scaling Branding User Experience Data 104

User Pilot

APRIL 26, 2022

You will need third-party integrations if you want these. Userpilot is a good Pendo alternative for integrating an in-app Resource Center inside your product. Integrations modules. You’ll next have to deal with limited access to integrations. The Pro plan, for example, only affords you one integration.

Software Review 98

Software Review Onboarding Enterprise Branding 98

Neil Patel

JANUARY 21, 2021

It also integrates with over 400 other SaaS tools and software platforms like Salesforce, WordPress, Hubspot. It comes with CMS and e-commerce capabilities, meaning you can turn the platform to any task or goal and integrates with tons of leading SaaS and web apps. It’s not just a platform for startups and solopreneurs, either.

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

CustomerSuccessBox

APRIL 11, 2019

Some of the support tools you could look at are Intercom , Zendesk and Freshworks. The post Customer Success Tech Maturity Model appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox. For example, no ticket raised could be a sign of no product usage. Level 3: Subscription Management + Support + CRM + Excel.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80

SaaStr

NOVEMBER 16, 2022

I used to have cuter blog titles. And I go on to all the leaders, “Okay, do all the leaders in SaaS do the Zendesk and the Intercoms, do they answer their phone?” “Do you have a Hubspot integration?” It Wasn’t a Week Too Early. But I hired at 20K MRR. ” And none of them do either, right?

Sales Hiring 234

Sales Hiring VP of Engineering Payment Methods Scale 234

User Pilot

DECEMBER 2, 2019

There are over 50 integrations, including Slack, Hubspot, and Salesforce. Akita — For a variety of integrations. But where Akita truly shines is with its huge variety of integrations on offer. Mailchimp, G Suite, Stripe, Typeform, Zendesk, Slack, and Intercom are all supported, along with hundreds of others.

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

User Pilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. Source: Zendesk. Companies can create two types of content to mitigate this problem: Knowledge base content Blog content. Zendesk is a good software choice if you want to build a knowledge base.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

Neil Patel

FEBRUARY 7, 2023

For example, if I’m browsing an NP blog about conducting SEO research on Ubersuggest , I’ll include internal links to Ubersuggest’s knowledge base articles, like creating keyword lists with Ubersuggest , for example, and other relevant articles where necessary. You want internal links to your knowledge base spread far and wide.

ChatGPT 84

ChatGPT Technical Review Social Media User Experience 84

OpenView Labs

OCTOBER 1, 2019

Editor’s Note: This article was first posted on the Brooke Goodbary blog here. . However, larger companies still face challenges around implementing new products and workflows because they have complex existing systems they need to integrate with. Onboarding might include mapping out new workflows and scheduling user trainings.

Customer Success 40

Customer Success Startup SaaS Sales Hiring 40

User Pilot

MAY 14, 2021

You can then file all of that data on Zendesk, or whatever similar customer success software you use to store all your customer data. As we’ve written before on this blog, frameworks like NPS are useful for showing SaaS companies WHAT user sentiment is. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

User Pilot

AUGUST 24, 2022

Zendesk is a customer service software and CRM designed to help businesses manage customer relationships across multiple channels. Integrates with tools like Google Analytics, Zendesk, Mailchimp, etc. Zendesk – customer support automation tool. Zendesk – customer support automation tool.

Social Media 98

Social Media SaaS Onboarding Sales Hiring 98

SaaStr

MARCH 8, 2019

He had blogged his way through business school, and I was watching his blog, and he had no people and no money. He had 100 times more traffic in his crap little blog than any of my wealthy venture backed start ups. How do you pull them through the blog sphere? ” It used to be, “We loved your blog.

Scale 109

Scale Sales Hiring Underperforming Technical Team Social Media 109

ProfitWell

NOVEMBER 1, 2019

Also, integrate more closely with sales by embedding business development reps on the marketing team to better qualify leads. Ian Landsman gives an example of using customer support as an upsell opportunity over on HelpSpot’s blog : "Customer B is frustrated, and a bit overwhelmed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

SaaStr

JANUARY 11, 2024

Make every integration work in one-click. Moving from Marketo to a new marketing solution, or Zendesk to a new support solution? Maybe 90% of your bigger customers won’t really do it, but it will make everything better. Too many still make this too hard. Copy Shopify here. Make data migration work in one-click.

Retention 282

Retention B2C B2B Churn 282

SaaStr

APRIL 25, 2019

And John Chambers, you’d read his blog or hear him talk today and he talks about that culture being more important than anything else, and I think that really informed our opinions. The products are getting integrated really well. And when I was at Google, we did a couple acquisitions. In real time, they can transcribe the text.

Acquisition 153

Acquisition Technical Review Systems Review AI 153

User Pilot

JUNE 22, 2023

Integrations : Userpilot supports integrations for chatbots and embedded knowledge bases and allows users to search in-app and connect to support platforms such as Zendesk. With its comprehensive features, Zendesk enables you to deliver seamless and consistent customer support experiences. A Zendesk dashboard.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

User Pilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Zendesk is for companies that need a robust and complete customer service platform. Zendesk dashboard. Zendesk dashboard. Userpilot pricing. AI-based automation.

AI Search 98

AI Search AI Scale Pricing 98

User Pilot

JULY 17, 2023

SurveyMonkey lets you create customized surveys across various channels with its vast collection of questions, logic features, and seamless integration. Canny facilitates feedback collection and analysis through a voting board and relevant data integration. You can also utilize its custom integration setup by using webhooks.

Software Review 19

Software Review Software AI Search AI 19

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Here’s an interesting blog on how should SaaS providers spend on Customer Success. There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19