SaaStr

JANUARY 21, 2021

* This guest blog post was contributed by Mark Faggiano, CEO of Taxjar. . They find unexpected connections. That’s when we did what would be out of the question to most young, high-growth companies. Growth had created an unsustainable environment, and it was hurting the quality of life of our team. It’s a mindset.

Scale 152

Scale Sales Hiring SaaS compliance 152

SaaStock

MARCH 26, 2019

As we have showcased in previous pieces, there are many reasons to be excited about the Latin American SaaS ecosystem. Not only is the region producing superstar SaaS contenders, but the interest from local and international VCs is increasing. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Totango

SEPTEMBER 24, 2020

The SaaS and subscription markets have many choices available, and low overheads and customizable conditions make switching between business solutions effortless. Automating the Unexpected. The nature of that value will change over time as product awareness improves, customer priorities change, and the customer experiences growth.

Customer Lifetime Value 78

Customer Lifetime Value Customer Success Scale Onboarding 78

User Pilot

FEBRUARY 4, 2023

How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Whether you’re a small business or a SaaS enterprise, be sure to streamline your support process and offer self-service options. Userpilot’s self-service knowledge base.

Social Media 79

Social Media Software Review Growth Hacking Onboarding 79

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Whether Customer Success should own the renewal and/or expansion is a debated, and nuanced, topic in SaaS. When people think of top-line growth, they often think of Sales. Earned Growth Rate / Ratio. But Customer Success? Not so much.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? When you get unexpected results from these surveys’ responses, you know who your unhappy customers are. Let’s look at some best practices to turn NPS passive into promoters to drive business growth. How to turn passives into promoters?

Scale 89

Scale Retention User Experience Strategy 89

Intercom, Inc.

APRIL 29, 2021

While a career in marketing wasn’t exactly in her plans (she stumbled into it by accident when she was living abroad in Paris), – her background in literature and film studies has given her an unusual perspective that encouraged her experiment with bold and new storytelling formats to drive organic growth. AMA with Joei Chan.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

CustomerSuccessBox

JUNE 17, 2022

Amongst all the types of analysis one may carry out using product analytics, our point of discussion would be churn analysis in this blog. Unexpected developments can invalidate previous models and cause businesses to make terrible mistakes. Customer retention saves a SaaS firm from sinking. Retain customers. Closing note!

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Intercom, Inc.

JUNE 23, 2022

That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business. Little did I know that’s quite an unexpected outcome in two years. Two years in, we got acquired by Microsoft.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. Just as the proverb implies, there is a lot of potential in the assets you already influence.

B2B 62

B2B Strategy Software Review Customer Lifetime Value 62

Baremetrics

NOVEMBER 2, 2020

Perhaps this is why tiered pricing is so popular for SaaS companies. Tiered pricing is a SaaS pricing model in which cost is based on the tier of service chosen by your customer. Read: How to Improve Your MRR Growth Rate (without new customers) Okay, but what are the downsides of tiered pricing? Like, literally. Definition time!

Pricing 98

Pricing Scale Enterprise Startup 98

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 181

Software Review Scale Technical Review SaaS 181

OPEXEngine

JANUARY 4, 2022

Subscription-based pricing is dead: Smart SaaS companies are shifting to usage-based models” headlined a recent TechCrunch article. Here are some of the causes: Unexpected spikes in utilization can cause significant customer backlash and churn. rather than a fixed fee–is making the headlines these days.

Pricing 52

Pricing New CTO CTO Metrics 52

Chargify

JULY 25, 2019

B2B SaaS companies can continue to attract customers by focusing on these four key marketing strategies: Paid advertising. Which ads work best for SaaS companies? So they launched “A SaaS Startup’s Journey to $100,000 in Monthly Revenue” blog series with a simple premise: (image source). Content marketing. Owned events.

Strategy 65

Strategy Marketing Business SaaS 65

ChurnZero

FEBRUARY 4, 2022

So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years. Small, consistent improvements to retention generate long-term gains, exponential growth, and high exit multiples. “If Customer retention affects your company’s value. Don’t do that.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

SaaStr

JANUARY 10, 2020

In Today’s Episode We Discuss: * How Bob made his way into the world of SaaS and came to found Crossbeam. * What were the core mistakes that he made with RJ Metrics? * Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content? What did he mean by this? Why is this?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

CustomerSuccessBox

JANUARY 24, 2019

The customer success department can improve your financials dramatically as the major revenue for a SaaS company comes from the existing customers. This leads to revenue growth for the company. Alerts can also be set on the customer success software so that CSMs can be notified when something unexpected happens and requires attention.

Customer Support 67

Customer Support Customer Success Sales Hiring Transportation 67

OPEXEngine

JANUARY 18, 2022

The pandemic accelerated some of the company’s strong growth trends, an element that made her think about existing and prospective clients first. Gaylor’s other consideration was ensuring that employees were being given growth opportunities, both personally and professionally, including opportunities to build their skills.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

ProfitWell

AUGUST 5, 2019

You’ve got blog posts to write, SEM campaigns to launch — Facebook ads, demand generation tasks, A/B tests , and so much more. At this point in the buyer’s journey, a buying party is hungry for case studies, e-books , white papers, webinars, blog posts, and other educational content that can help differentiate vendors.

B2B 97

B2B Strategy Marketing Scale 97

SaaStr

SEPTEMBER 24, 2019

Seth Shaw: Awesome, and the reason that I was invited to speak here is because InVision is a hyper-growth company. It’s really interesting, just as a general SaaS business, but we also have a fairly unique aspect to our business, which is that we are entirely work from anywhere. You guys know what the deal is then.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. We’re firm believers that every SaaS business needs a dunning solution.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

ChurnZero

MAY 23, 2019

A Customer ’s Journey often takes unexpected detours throughout their lifecycle. Blog Author: Alex Weihmann. They spend countless hours establishing key performance metrics and enforcing the appropriate disciplines so their marketing and sales teams can bring in leads and close deals to drive revenue and growth.

Churn 40

Churn Communication Customer Success Revenue 40

ProfitWell

SEPTEMBER 25, 2019

Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business). With a revenue model, you can consolidate your target audience, figure out how to market to them, and forecast growth. 11 popular revenue models used today.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaStr

JANUARY 18, 2023

But it requires a lot of resources and infrastructure to support the growth. ” Startups often face unexpected challenges along the way; a good idea alone isn’t enough to overcome these obstacles. By standing out in the market, a startup will be more likely to attract and retain customers, resulting in enhanced growth.

Scale 216

Scale Underperforming Technical Team Scaling Interviewing 216

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

Remember, you’re writing an asset not a mere blog post.” Check out previous blog posts too?—?this It comes from Freelance SaaS Marketer and SEO, Michael Keenan , who advises, “To get ‘unstuck’, go to your favorite publication with a tone and style that matches your client’s?—?for Put simply, this is a million-dollar tip.

Content Marketing 52

Content Marketing Consulting Growth Hacking Software Review 52

SaaStr

JUNE 7, 2021

While it can be frightening to think differently, doing so has helped him make Veeva the biggest vertical SaaS success story of all time. I thought it was going to happen, but then the unexpected happened. There’s no…” Jason : There’s two models that people come in SaaS. That’s the facts.

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

SaaStr

AUGUST 22, 2019

Because especially in a SaaS business, leveraging the launch moment to grow and drive adoption and engagement is critical. If you step back and think about it, in a SaaS business, what you’re really trying to do is drive awareness, drive adoption, and drive recurring engagement to keep and grow that revenue stream.

Scale 121

Scale Engagement Scaling Development 121

SaaStr

FEBRUARY 13, 2021

A top SaaS VC to me the other day: “Once a SaaS business decelerates, it becomes almost hopeless. The good thing about SaaS is the revenue recurs. When a bad hire at a key time, and some confusion on strategy, led us to our worst year ever on a Year-over-Year growth rate basis. More on that here. It’s true.

Part-Time VPE 238

Part-Time VPE Sales Hiring Scale Business 238

SaaStr

JULY 15, 2020

Somewhat, I would tie it back if you had to put a kind of opinion timeline right around that we worked the debacle is when I think there’s a very clear retrenchment, repricing, re-analysis of what’s the right criteria for a growth around. It was a crystallizing moment even if some of that stuff already had some momentum behind it.

Investment 152

Investment Scale Travel Venture Capital 152

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. Transcript of Episode 359: Matt Garratt: Thank you.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SmartKarrot

APRIL 22, 2022

B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. The math is quite simple – the more customers you retain = the more value and growth you have. In this blog, we have discussed the top 10 customer retention strategies for B2Bs. Surprise your customers from time to time.

Retention 10

Retention B2B Strategy Technical Review 10

SmartKarrot

SEPTEMBER 15, 2022

SaaS (Software as a Service) solutions have revolutionized how businesses and enterprises interact with computing platforms. SaaS is broad in its range of applications, allowing users a lot of freedom and control over how they evaluate their software. But not every SaaS solution is created equivalent. And how can SaaS help?

Scale 10

Scale Cloud Enterprise Scaling 10

SmartKarrot

JULY 31, 2020

With the advent of SaaS businesses , it has become important to create moments of customer delight as well as customer satisfaction whenever possible. The experience of one customer can become the unexpected value of another. . After all, superior CX drives higher revenue and growth for a business.”. This blog says you why not.

Social Media 10

Social Media Scale Systems Review Software Review 10

Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. As dependable and recurring renewal is crucial to the growth of our own enterprise, it is vital that we understand customer retention best practices must be implemented at every stage of the customer journey and reinforced by every engagement we undertake.

Retention 83

Retention SaaS Software Review Customer Lifetime Value 83

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. FastSpring’s billing platform supports over 3500 SaaS and software companies who have customers found in over 200 countries or territories. US End-Of-Year Trends For SaaS And Software Purchases. About Our Data.

Payment Methods 139

Payment Methods Payment Solutions SaaS Payments Software Review 139

Neil Patel

SEPTEMBER 10, 2020

Content marketers who blog regularly receive 55 percent more website visitors and 67 percent more leads than those who don’t. If you have the right content marketing agency, growth is easier. traffic to leads, traffic to subscribers, leads to sales) Subscriber counts (e.g., # of follows, growth, unsubscribes) Search rankings.

Content Marketing 145

Content Marketing Outsourcing Services Technical Review Marketing 145

User Pilot

MARCH 29, 2023

Choosing the right tools for your business and assessing if it delivers value for your money is essential for optimizing product growth. Amplitude has a freemium pricing model with one free and two premium plans: Growth and Enterprise. The Growth plan includes advanced behavioral analytics, actionable analytics, etc.,

Pricing 87

Pricing Software Review Scale Customer Support 87