User Pilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. It acts as a structured approach to capturing the sentiment of your users. For example, let’s consider you want to assess your customers’ overall experience with your product.

Scale 98

Scale SaaS User Experience Market Research 98

Neil Patel

DECEMBER 23, 2020

For example: If you use predictive text on your phone, you’re using NLP. Whereas these early examples of NLP were held back by the need to develop complex sets of handwritten rules and parameters, in the late 1980s the field was revolutionized by early forms of machine learning. Understanding Customer Sentiment.

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Artificial Intelligence AI Search Scale Marketing 145

User Pilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates. Example of an NPS survey.

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User Pilot

APRIL 28, 2023

For example, it can optimize the onboarding experience to reduce the time to value and help users discover more advanced features later on. AI is capable of analyzing both quantitative and qualitative user feedback to keep track of user sentiment more accurately. Example of a video created using AI. User sentiment analysis.

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

AUGUST 14, 2023

In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. It asks users to rate their experience and sentiments on a scale that follows a specific order (worst to best) but isn’t quantifiable. Example of a CSAT survey.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

MARCH 17, 2024

In this article, we’ll discuss 10 analytics dashboard examples. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Here are 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. By using these surveys, you can better understand your customer sentiment. Ask an open-ended Net Promoter Score question Asking an open-ended question helps you dive deeper into customer sentiment.

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User Pilot

MAY 23, 2023

There are a huge number of examples to draw from across the SaaS world. For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. Here are a whopping 10 examples to draw inspiration from. How do you actually go about implementing AI within your app?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Neil Patel

JULY 6, 2021

Search Twitter by Sentiment. Sentiment searches can help you understand what keywords people use and why they use them via a basic form of natural language processing (NLP). In the example below , I searched for the phrase “iphone?” can boost your online reputation, which is an added perk of using sentiment searches.

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Mobile Branding Engagement Social Media 145

User Pilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. After product updates to determine how they affect customer sentiment. For example, you might want to send your surveys after 2-4 logins. For example, your custom event can be a first-time feature engagement, customer support interaction, etc.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

SaaStr

DECEMBER 6, 2021

For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. Manage employee sentiment throughout your growth. Don’t forget other, less obvious tailwinds as well, like brand sentiment, word-of-mouth, and employee attrition. What’s going to change? Are those changes positive?

DevOps as a Service 240

DevOps as a Service Scale Cloud Interviewing 240

User Pilot

JUNE 7, 2023

CSAT survey for collecting customer sentiment about a feature. Few examples of questions to ask in a feature feedback survey: Rate your experience with [Feature] How can we further improve [Feature]? Feature request survey to understand users’ needs regarding your product. Userpilot’s customer effort score survey.

User Experience 98

User Experience Banking Engagement Onboarding 98

User Pilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. For example, B2B sales cycles are typically longer and more complex, often involving multiple decision-makers, while B2C sales cycles are shorter and more transactional.

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Buffer Resources

MARCH 22, 2023

I’ve written about my conflicted feelings about these very AI writing tools , but I’ve been making an effort to push past my hesitation and add AI into the articles I write for the Buffer blog. So, despite my initial resistance, I went ahead and used AI when outlining and drafting blog posts.

AI 117

AI Artificial Intelligence ChatGPT Interviewing 117

Neil Patel

SEPTEMBER 30, 2021

Typically, social listening helps you stay on top of all the gossip, gauge brand sentiment, and have engaging conversations with your audience. It helps you listen in on what people are saying online and gives your brand opportunities to act on positive or negative sentiments. Another good example is Canon. ” you ask.

Social Media 101

Social Media Underperforming Technical Team Branding Trends 101

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? One example of a double-barrelled question is: “How engaging and informative was our recent blog post, on a scale from 1 to 5?” For example, Userpilot allows you to add a qualitative follow-up question to NPS surveys.

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User Pilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? For example, the question “How good is this product/feature?” For example, “As a product manager, are you going to use this tool to improve product usage?

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User Pilot

JULY 10, 2023

So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. ” Get a Userpilot demo and understand customer sentiment better than ever before. Let’s see an example: “How excited are you about our new feature?”

Scale 75

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User Pilot

NOVEMBER 12, 2023

An example would be when a customer messages support saying they’re interested in upgrading to a higher plan. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. This not only enhances your product's value but also fosters loyalty among your user base.

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Scale Underperforming Technical Team Churn Trends 105

User Pilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. Meanwhile, NPS focuses on customer sentiment and loyalty over time. For example, customers may not be happy with the absence of a shopping cart option on your online store, making buying multiple items impossible.

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Payment Methods Scale Payment Services Sales 94

User Pilot

OCTOBER 18, 2022

Customer feedback analysis, in turn, will enable you to understand user sentiment and customers’ needs to boost customer satisfaction and improve retention. For example, you might detect flaws in the UX design that compromise the user journey, customer engagement, and customer satisfaction. Let’s learn from an example.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MAY 31, 2023

Use machine learning to perform sentiment analysis on customer feedback to identify pain points you can improve. An example of a resource center from Userpilot. For example, Userpilot allows you to localize NPS surveys, feedback surveys, and any in-app UI pattern (tooltips, modals etc) with a click of a button.

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User Pilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. For example, you can ask users to choose between different scenarios to identify their main use case. For example, some new users may disengage and not reach the activation point.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. User persona example from Userpilot.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? They’re great for establishing cause-effect relationships and tracking trends, for example in customer satisfaction. For example, it can shed light on what makes your detractors dissatisfied with the product. Evaluative Research Design Examples: in-app feedback survey.

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Management Interviewing Data Trends 98

User Pilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment. ” Asking if your product truly met their needs.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

MAY 17, 2023

Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data. There’re five great introduction examples from successful companies, and they include: A direct and intuitive intro for an NPS survey.

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

JANUARY 31, 2023

Send NPS surveys to gauge user sentiment and identify detractors NPS (Net Promoter Score) surveys effectively measure customer loyalty and collect user sentiment through feedback about the customer experience. It helps you get a sense of sentiment around the brand and identify potential issues that could create at-risk customers.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

NOVEMBER 21, 2023

For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. You can generate detailed reports for all your marketing assets, from website pages to blog posts, emails, social media, etc. Hubspot integrates nicely with tools like Pendo and Amplitude.

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Management Software Social Media Trends 105

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Such a deviation could hinder you from collecting the most accurate data and even offer biased insights that don't necessarily reflect user sentiment. Here's an example: "How do you feel about our product's pricing?"

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Underperforming Technical Team Scale Technical Review Systems Review 93

SaaStr

JUNE 17, 2023

For instance, during periods of economic downturns or increased competition, investor sentiment may sour leading to lower valuations for otherwise healthy companies. Jason Lemkin, CEO and Founder of SaaStr , uses examples from successful companies like UiPath and HubSpot to illustrate this point. Another example is HubSpot.

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Venture Capital Scale Technical Review Software Review 222

User Pilot

FEBRUARY 6, 2023

Use natural language processing (NLP) tools to understand user sentiment. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

Totango

JUNE 10, 2022

I work to relay this overall sentiment to leadership. I feel it is my job to customize the requests/workload going to each of my team members based on my knowledge of their satisfaction sentiment to try and shield them from further degradation in satisfaction, and hopefully, work to improve it. NH : We were like this for a long time.

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Customer Success Scale Sales Hiring Leadership 102

User Pilot

FEBRUARY 24, 2023

It offers product teams the ability to track product usage and user behavior in-app, run user sentiment and satisfaction surveys , and design in-app onboarding experiences to drive product engagement and adoption. Want to see how Userpilot analytics features work in practice? Book the demo! What is Appcues? Appcues analytics: goal tracking.

Software Review 98

Software Review Engagement Onboarding Pricing 98

User Pilot

MARCH 29, 2023

What are examples of digital analytics? In marketing, examples of relevant digital analytics include website traffic metrics, like page views or bounce rate, SEO metrics, or email marketing metrics. Or take keyword data as another example. What are some examples? With such knowledge, you can look for ways to solve them.

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

Intercom, Inc.

SEPTEMBER 22, 2020

Gartner’s 2019 Hype Cycle for Digital Marketing and Advertising echoes this sentiment. He advises looking to Slack, Dollar Shave Club, and Zoom as examples of companies that provide a far superior end-to-end customer experience than the incumbents they disrupted. We wrote a billion blog articles about it.

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User Pilot

MAY 18, 2023

For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows. For example, ensuring customers take product demos seamlessly is part of CX. Use VOC surveys to uncover customer sentiments: Voice of the Customer surveys help you know if your product satisfies customer expectations.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98