Totango

MAY 29, 2020

The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead. Become a Leader to Your Customers. Manage Customer Goals.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

CustomerSuccessBox

JUNE 13, 2019

A few months ago, we hosted a customer success meetup in Bangalore where several Customer Success Leaders shared their learnings and insights. For this discussion, we had an expert panel comprising of: Nimesh Mathur (Director of Customer Success, Pluralsight ). Manager – Customer Success, Synup ).

Customer Success 45

Customer Success Sales Hiring Customer Support Acquisition 45

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

SaaStr

JUNE 10, 2020

How much do you talk about Customer Marketing? While the concept may sound old hat to those that have been in the software business for a long time, in SaaS in particular, very little tools, processes, and software are applied to marketing to customers after they are closed. It’s plenty great if 50 existing customers come.

Marketing 272

Marketing Retention Customer Success Content Marketing 272

SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Finding, hiring and retaining these VPs is challenge #1 for scaling up. So you’ll get your first 5, 10 even 50 customers your own way. It’s the people.

Scale 263

Scale Part-Time VPE CTO Hire Fractional VPE 263

SaaStr

APRIL 22, 2021

PR and marketing: Get the company on TV and in print and in blogs and as many good places as you can. Integrate the product team into on-site customer meetings. Get the product team 100% integrated with customers. Make them responsible for customer happiness and give them ownership when they achieve it. Just do this.

Metrics 286

Metrics Onboarding Sales Engagement 286

Totango

FEBRUARY 9, 2024

In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. However, it does not factor in any additional revenue from customers who increased their average spend. Calculate it!

Retention 109

Retention Underperforming Technical Team Software Review Churn 109

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . The Threads That Bind Customer and Employee Life Cycles. Stage 1: Talent Acquisition.

Underperforming Technical Team 230

Underperforming Technical Team Technical Review Acquisition Company Culture 230

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

SaaStr

AUGUST 29, 2022

Find out how the steps they took not only helped nurture a company’s success, but also allowed its leaders to retain a growth mindset long after they hit the $1B milestone. But throughout it all, Gusto has defined valuation differently—in terms of the value it provides to customers vs the value it extracts.

Scale 263

Scale Sales Hiring Marketplace as a Service B2B 263

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 91

Retention Metrics Strategy Scale 91

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Scale 92

Scale Customer Lifetime Value Acquisition Customer Success 92

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

SaaStr

DECEMBER 4, 2023

So i f deals take longer to close, you’re spending more money and paying people longer, so your customer acquisition costs are increasing, payback takes longer to materialize, and your LTV to CAC goes down. If you want to accelerate your sales cycles, you need to meet customers where they are. What are the best companies doing?

SaaS Payments 237

SaaS Payments Payment Services Payments Payment Features 237

SaaStr

AUGUST 28, 2023

Here’s our stage lineup for SaaStr Annual (come to meet all of them in person): TimeDoctor CEO: How I scaled TimeDoctor to $10m Revenue, 100% remote in 46 countries, and fully async BackBlaze CEO: How we bootstrapped to $80m Revenue, 500k Customers, and the slide deck we used to IPO in 2021 NetCore CEO: How I Bootstrapped To $100m Revenue Using (..)

Revenue 256

Revenue Enterprise Scaling SaaS 256

SaaStr

APRIL 27, 2023

Organizations using Bob are able to accelerate hiring, retain the best talent, and elevate employee engagement. Motivate reps and retain top talent with a better way to design compensation structures and automate commissions. QuotaPath is the most adaptable compensation solution to bring Sales, RevOps, and Finance all on the same page.

Cloud 228

Cloud Scale Startup Sales Hiring 228

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Understandably, all of this translates into improved customer acquisition.

Strategy 98

Strategy Marketing Social Media AI Search 98

SaaStr

APRIL 28, 2022

Our second SaaS blog post ever, in 2012 (updated after) was “Want to Understand SaaS? Especially after interviewing 50+ customer success managers over the past few years. I recently asked a mid-level CS rep how many of his customers showed up to his QBRs. Lost a few customers? I’m no longer so sure.

Customer Success 228

Customer Success Metrics Scale Retention 228

Blulogix

JANUARY 20, 2024

Navigating Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Flexibility reduces friction, making it easy for customers to stay and adapt their plans as required.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

JANUARY 20, 2024

How to Navigate Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Conversely, downgrade flexibility helps retain customers during economic downturns.

Scale 52

Scale Subscription Payment Features Churn 52

User Pilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Customer churn occurs when customers cancel their subscription to a product or service. There are four main reasons why customers churn.

Churn 96

Churn Software Review SaaS User Experience 96

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 52

B2B Subscription Payment Features Customer Success 52

SaaStr

NOVEMBER 21, 2022

The demographic, environmental, and behavioral attributes of companies you expect to be your most valuable customers make up your ideal client profile (ICP). Finding your ICP starts with broad strokes, finding a few customers, and talking to prospects. Delight customers. Tip #3: Scale with customer-centric innovation. .

Payments 202

Payments Payment Methods Embedded Payments Scale 202

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Delivering a cohesive and die-hard customer experience doesn’t happen accidentally. You need to be accountable.

Sales Hiring 252

Sales Hiring Customer Success Scaling Construction 252

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 91

SaaS Payments Payment Services Payment Methods Payment Solutions 91

Predictable Revenue

DECEMBER 21, 2020

Generating and retaining business customers makes you deal with longer (and more complicated) sales cycles, more demanding customers, and huge amounts of data. But don't worry! Here's a little help. The post How to Overcome 5 Common B2B Sales Challenges appeared first on Predictable Revenue.

B2B 296

B2B Sales Revenue Data 296

SaaStr

SEPTEMBER 6, 2021

Q: Who Should Our First Head of Customer Success Report To? Ah, who should Customer Success report to. So usually, she can easily also manage Customer Success as well as all her reps. Not just retain revenue. But in Customer Success, renewing, even without any upsell, is usually Job #1. It’s not super simple.

Customer Success 256

Customer Success Sales Hiring Finance Churn 256

SaaStr

AUGUST 16, 2022

The Playbook to Building a High Performing Team and Retaining Top Talent, hosted by Guan Wang, Global Director of Marketing Intelligence at Snowflake. 3 Modern Strategies SaaS Companies Can Use to Retain Customers, hosted by Katelin Fromuth, Head of Strategic Customer Team at Printfection.

Scale 215

Scale Cloud Scaling Metrics 215

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 90

Acquisition Retention Customer Lifetime Value User Experience 90

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? Knowing Your Customers: Knowing your customers is essential for retaining them.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Subscription Flow

JANUARY 5, 2024

This blog is written expressly for small to medium sized businesses that cannot possibly take all metrics into account and so must engage in a brutal strategy of having to pick and choose. Rate of retaining customers: The customer retention rate is the percentage of customers you kept over a given time period.

B2B 52

B2B Metrics SaaS Benchmarks 52

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 87

Engagement Customer Lifetime Value Revenue Subscription 87