User Pilot

JULY 9, 2023

Collecting quantitative and qualitative user feedback is the most direct way to evaluate product usability and identify areas for improvement. Relevant usability metrics include success rate, task duration, error rate, and customer satisfaction. What metrics should you track? Funnel analysis in Userpilot.

User Experience 90

User Experience Sales Recruiting Scale Interviewing 90

SaaStr

AUGUST 11, 2021

Shares the key metrics they plan to improve. A great VP has figured out the current velocity of their department, and has a clean, quantitative plan to improve it. But a mediocre or fake VP is still “learning” what works and what doesn’t. How they are going to grow revenue, or leads, or story points, or whatever.

Sales Recruiting 277

Sales Recruiting Scale Sales Hiring Scaling 277

User Pilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Surveys enable you to collect vast quantities of customer data for more quantitative studies. Apart from simple quantitative questions, you can also use in-app surveys to collect qualitative data, just like in interviews. Naturally, you’re not limited to in-app surveys.

SaaS 95

SaaS Interviewing Pricing Market Research 95

Intercom, Inc.

MARCH 9, 2022

We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for. In it, we frame the customer benefits we want to see along with any metrics, targets, and supporting rationale we have. Read other blog posts in the series here. We review outcomes and share our learnings.

Metrics 152

Metrics Acquisition Revenue Churn 152

User Pilot

JANUARY 30, 2023

You can also leverage the insights you gain from behavioral analytics to improve the most important metric in SaaS business – customer retention. Customer behavior analytics is a type of quantitative data-driven analysis that helps organizations to understand customer behaviors, preferences, and decision-making processes.

Customer Lifetime Value 89

Customer Lifetime Value Software Review Retention Churn 89

User Pilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. The analytics software will graph out whichever of these four feature adoption metrics you choose for whichever feature you select. Quantitative analytics vs qualitative analytics. Put another way, Pendo's analytics are only quantitative. Feature Clicks.

Software Review 94

Software Review Systems Review Onboarding Retention 94

SaaStr

FEBRUARY 2, 2023

It can be qualitative insights from the customer or quantitative metrics they’re pulling from the product. When interviewing potential PMM candidates, ask them about a specific instance where they used data to inform a decision within their organization.

Sales Hiring 209

Sales Hiring Product Marketing Scale Marketing 209

User Pilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. You can use customer data such as your user’s jobs to be done , goals, challenges, pains, and metrics such as customer engagement and satisfaction levels to base your customer segments.

Customer Lifetime Value 83

Customer Lifetime Value Software Review Underperforming Technical Team Trends 83

SaaStr

JUNE 8, 2022

Determine quantitative success measures. However, there are some important channel-level and overarching metrics to track. . You’d track metrics like views, view rate, completion rate, click-through rate and conversions. I am, at heart, a numbers guy. Data excites me for more reasons than one.

B2B 256

B2B Branding Marketing B2C 256

SaaStr

JUNE 12, 2020

7: “SaaS Metrics Masterclass: Pricing Strategies and Billing Models with Stripe” This was a super-popular session on how Stripe thinks about pricing optimization and billing. #8: 2 old friends talking.

Cloud 163

Cloud Pricing Scaling Metrics 163

SaaStr

MARCH 17, 2021

So of course all great SaaS companies carefully measure churn and target decreasing it as one of their core metrics. Readers of SaaStr will know I’m rather skeptical of the use of Net Promoter Score as a primary metric in SaaS start-ups. Lose a $100k customer? That’s really $600k over the long term.

Churn 245

Churn Metrics Customer Success Investment 245

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can use metrics such as average session duration to get a sense of user engagement. User feedback collection Quantitative data on in-app activity and interactions can help you dig deeper into user behavior.

User Experience 99

User Experience Engagement Trends Churn 99

User Pilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. Important user behavior metrics to track include trial signups and conversions , activation , and complete adoption. What are user behavior metrics? What is user behavior tracking? And where do you start?

Data 92

Data SaaS User Experience Metrics 92

Totango

FEBRUARY 23, 2023

While net revenue retention (NRR) is a key business metric for many companies, Chris shared that customer success operations can also help you get a closer look at leading indicators to tell whether your team is on track to hit the target. It’s not a set it and forget it metric.” There might be a sponsor change at a customer account.

Scale 83

Scale Customer Success Forecasting Metrics 83

User Pilot

FEBRUARY 9, 2023

Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. Even if you’re acting on anecdotal data or assumptions , use quantitative data to validate them. However, when it comes to the evaluation of the changes, it depends on quantitative insights from experimentation.

Management 85

Management Sales Recruiting User Experience Customer Lifetime Value 85

CustomerSuccessBox

DECEMBER 3, 2021

However, if you do your homework and show quantitative data demonstrating CS contribution it will become easy. Irrespective of your designation, this blog is going to help you with exactly that. As a CS leader, you must quantitatively show the CFO an expense and revenue forecast. Show quantitative data.

Customer Success 52

Customer Success Data Technical Review Headcount 52

User Pilot

APRIL 26, 2023

You can create surveys to collect both quantitative and qualitative data. The most common satisfaction metrics include NPS, CES, and CSAT. Here’s how: Create surveys to collect both quantitative and qualitative data Surveys are an essential part of data collection. Get a Userpilot Demo here. What is customer data analysis?

Data 96

Data Data Analysis Software Review SaaS 96

Intercom, Inc.

DECEMBER 10, 2019

“The gap from shipping an improvement to measuring its impact on your key business metrics is, for most product teams, as wide as an ocean” We needed our R&D teams thinking much more commercially. Identifying proxy metrics helps to accelerate progress. Outcome-driven projects.

Retention 281

Retention Metrics Scale Startup 281

User Pilot

JANUARY 26, 2023

NPS surveys: NPS is a loyalty metric that measures the likelihood of customers recommending your product to other people. With quantitative feedback, you can set measurable benchmarks and see how your efforts are changing the user experience. Notice they also collect both qualitative and quantitative feedback?

Systems Review 87

Systems Review SaaS Scale Technical Review 87

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Customer onboarding process.

Onboarding 78

Onboarding Metrics Retention Scale 78

SaaStr

SEPTEMBER 24, 2020

No metrics dashboards. Have real KPI and real metrics. No metrics. Always be collecting qualitative and quantitative feedback. There is a common misconception that product-market fit means you’ve conceptually built what buyers want. However, this is not the case. Reality is, this concept reflects more on numbers.

Underperforming Technical Team 177

Underperforming Technical Team Startup Engineering Retention 177

User Pilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment. Want to see how it works in practice? Book the demo !

Software Review 86

Software Review Benchmarks Branding Growth Marketing 86

OPEXEngine

MAY 18, 2021

Valuations of private companies are generally a mix of quantitative and qualitative analysis, including market sizing and intangibles, like management team reputation, experience, and network. In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

JANUARY 14, 2023

To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ). Key product success metrics for measuring your efforts.

Management 92

Management SaaS Metrics Retention 92

SaaStr

JANUARY 7, 2022

When it comes to marketing, executives can grow frustrated or intimidated by the sheer volume of numbers and metrics, ill-defined terminology, unclear processes, and potential conflict between sales and marketing teams. He goes on to say, “Often, particularly product-oriented founders are very quantitative people.

Sales Hiring 233

Sales Hiring Underperforming Technical Team Marketing Market Research 233

User Pilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. As a result, both types of analytics use different metrics. Product analytics metrics to track To conduct product analytics, you need to track the right metrics.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89

The Angel VC

NOVEMBER 29, 2013

Depending on the stage that you’re in you’ll want to focus on different metrics. The key message of the chart is that in the beginning you can focus on a small set of metrics, but as time goes by and you’re making progress you need to add additional KPIs to your cockpit. Firstly there just aren’t many metrics to keep an eye on yet.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

User Pilot

FEBRUARY 3, 2023

Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR. Customer engagement score : A quantitative metric that evaluates how engaged customers are with your product.

Education 95

Education Onboarding Customer Success Engagement 95

User Pilot

FEBRUARY 3, 2023

Collect direct customer feedback with in-app surveys In-app surveys are one of the most commonly used and effective methods of collecting quantitative and qualitative data from your customers. Surveys that use both quantitative and qualitative methods give the most well-rounded insights. Create in-app surveys code-free with Userpilot.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

Buffer Resources

JULY 12, 2023

I kept at it and, about five years later, I noticed a marked increase in our metrics. Today, I review metrics monthly to see what content performed well (and what didn't work), then assign stories for the next month based on this analysis. This process took work, but not nearly as much as you might think.

Social Media 83

Social Media AI Search Technical Review Entertainment 83

Neil Patel

MAY 18, 2021

This can come in three forms: -experience research -qualitative research -quantitative research Experience research usually involves site walkthroughs, usability analysis , and heuristic analysis to understand the workings of your existing site. Any business looking to improve its online conversions or SEO can benefit from a CRO program.

Sales Hiring 129

Sales Hiring Scale Education B2C 129

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 94

Engagement Metrics Strategy Churn 94

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement. What metrics do investors care about? What metrics do your investors and board care about?

Customer Success 98

Customer Success Metrics Engagement Software Review 98

User Pilot

FEBRUARY 2, 2023

You see content everywhere in the customer experience: Your website’s content (product page, blog post, etc.) Here are five of the main content testing methods for you to try: A/B testing A/B testing is an effective quantitative testing method that puts two versions of content in a battle head-to-head to see which one performs better.

Software Review 89

Software Review User Experience Churn Social Media 89

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

APRIL 7, 2020

Not understanding the business and/or key metrics. EVEN MORE IMPORTANT NOW. It’s hard to be judged quantitatively every month and quarter. You’ll see the great ones figuring out now what they can do to retain their customers, especially the top customers — maybe even more so. I see this too often ?? And finally: Fear.

Sales Hiring 274

Sales Hiring Sales Retention Churn 274