Intercom, Inc.

SEPTEMBER 1, 2021

At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . product marketing team. Involve PMM in the entire product process (or: it’s not all about launches).

Product Marketing 138

Product Marketing Marketing Sales Hiring Scale 138

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

Customer Success 102

Customer Success Scale Sales Hiring Leadership 102

Intercom, Inc.

AUGUST 18, 2022

There’s project management, mentorship and teaching, decision-making, relationship-building, and the value you bring to the company is no longer measured by the quality of the lines of your code but rather by driving the engineering org forward. Sarah: I don’t have a classic path to tech. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Customer Success 103

Customer Success Management Sales Hiring Interviewing 103

Intercom, Inc.

OCTOBER 13, 2021

Ask five product managers what they do and they’ll likely give you five radically different answers. There’s a massive disparity in how people approach the role of a PM, depending on where they’re working, the products they’re developing, or even the culture of the company. Jane’s career is quite unique.

Management 118

Management Sales Hiring Leadership Investment 118

SaaStr

JANUARY 23, 2021

In B2C, it may make sense to have a lot of “Heads of This” and “Heads of That” If you have matrix-type teams, and a lot of individual contributors who are hyper-productive. If everyone’s OK with it, and there is a clear path to VP, that can work. But in SaaS, I say it’s generally a mistake.

VP of Engineering 347

VP of Engineering Sales Hiring Scale Engineering 347

Buffer Resources

NOVEMBER 7, 2023

Join us as we explore the highs, lows, and hard-won financial lessons that have paved their paths, and discover how you can apply their insights to your own small business journey. Her growth path, however, has been pretty uncommon. Reflecting on her past projects and assignments, she noticed that writing was a common thread.

Scale 114

Scale Scaling Payment Solutions Payment Services 114

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. You, and you alone, are in charge of your professional development and career. Customer Success Blogs. Understand the Skill Set and Personality Needed for Your Next Career Move.

Customer Success 98

Customer Success Sales Hiring Interviewing Churn 98

SaaStr

FEBRUARY 25, 2022

They don’t want a few long-term employers, but places and people who will empower them to upskill and follow unique paths to craft their careers. . Freelancers can also work in critical roles like product engineering. The newer generations in the workforce are looking for fundamentally different things.

Scaling 185

Scaling Artificial Intelligence Company Culture Innovation 185

Kellblog

OCTOBER 28, 2023

Carta , an otherwise boring company solving a mundane-if-important problem , managed to get itself in the news this past week for all the wrong reasons. I feel like this is perhaps the path this post took. But publishing it yourself to create a backfire was darn-near (and might well prove) career suicidal. Do it every year.

Communication 96

Communication Interviewing Startup Banking 96

Sales Hacker

MAY 4, 2021

On this episode of the Sales Hacker podcast, we talk to Tiffany Heimpel of LinkedIn on how to have a fulfilling career and life. Founding a personal finance blog [14:15]. Advice for people facing an unclear career path [17:53]. There was a job in product placement, which is placing products in film and television.

Sales Hiring 58

Sales Hiring Finance Interviewing Leadership 58

CustomerSuccessBox

MAY 23, 2022

It is the job of the Customer Success Manager to constantly reflect the value of the product to their customers thus helping them achieve their business outcome and meanwhile helping their own company secure the recurring revenue. Read further to know how can you progress through the customer success career path.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

InsightSquared

OCTOBER 15, 2018

If you’ve ever thought about becoming a lawyer, the path is pretty clear: Get a Bachelor’s degree. You know exactly what steps to take, including recommended classes and exam prep courses, in order to put yourself on a path to success. With no clear path for sales operations, though, how can we get ahead? Take the LSAT.

Sales 110

Sales Communication Leadership Acquisition 110

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. She said once to me that her career was like a spiral staircase, less like a corporate ladder. Short on time?

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Customer Success 98

Customer Success Management SaaS Technical Review 98

Buffer Resources

JUNE 2, 2023

Meet Sophie, a Senior Growth Marketing Manager at Buffer and digital nomad. Certainly, I’m Sophie Gil, a Senior Growth Marketing Manager at Buffer, and I've been at Buffer for over three years, starting in April 2020. My career at Buffer began as an Audience Marketer, a role that had varied and broad coverage.

Travel 90

Travel Systems Review Growth Marketing Social Media 90

Buffer Resources

APRIL 10, 2024

It wasn’t a viable path for most creators — and there weren’t many options in the first place. Instead of simply showcasing a product, create content seamlessly incorporating the brand's offerings into your usual style and aesthetic.

Payments 98

Payments Payment Methods Marketplace as a Service Payment Services 98

Intercom, Inc.

FEBRUARY 1, 2022

Preparing an adequate knowledge base, help center, or blog with a clear navigation path is vital for empowerment. At Intercom, we’re firm believers in the positive effect honest and open feedback has – not just on our product, but on the way we work and our overall success. FAQs and how-to articles for the novice.

Customer Support 118

Customer Support Scale Trends Investment 118

Casey Accidental

JULY 30, 2018

This is part two in likely a three part series on career paths. You can read about the analyst career path here. As someone who majored in marketing in undergrad and has an MBA with a concentration in marketing, I receive a lot of career advice requests from up and coming marketers.

Product Marketing 75

Product Marketing Marketing Underperforming Technical Team Outsourced Development 75

Sales Hacker

MAY 16, 2019

In 2009, I was desperate… I had just spent six miserable months trying to become a financial advisor after my dream career of being a spy for the DoD didn’t pan out. Desperate for an income, but also desperate for a career I loved, I scoured job boards and my very limited Linkedin network for leads. Define your career goals.

Sales Hiring 94

Sales Hiring Sales Recruiting Sales Interviewing 94

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. You, and you alone, are in charge of your professional development and career. Customer Success Blogs. Understand the Skill Set and Personality Needed for Your Next Career Move.

Customer Success 52

Customer Success Sales Hiring Interviewing Churn 52

SaaStr

NOVEMBER 16, 2020

As for Andy, prior to UserTesting, he was the Chairman and CEO @ Act On Software and before that held several positions at Salesforce, including COO – Products Group. Before Salesforce Andy spent close to 5 years at Oracle as VP Product Management. Andy MacMillan: I started my career in tech actually as a developer.

Sales Hiring 204

Sales Hiring Scale Leadership Technical Review 204

SaaStr

MAY 31, 2021

Now, I’m much more focused on making sure hires have a great career path and growth potential ahead of them. That’s often Year 2 when they get great, and then Year 3 when they can become a leader / great manager. I’ve built products that saved lives, and ones that created categories.

Sales Recruiting 320

Sales Recruiting Sales Hiring Scale Branding 320

Scytale

DECEMBER 13, 2023

To gain insights into the priorities and perspectives of leading CISOs in Germany, we analyzed the career paths, responsibilities, and key accomplishments of the top 10 CISOs going into 2024. Skilled in Information Security, International Project Management, IT Service Management, and IT Strategy.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

To gain insights into the priorities and perspectives of leading CISOs in Germany, we analyzed the career paths, responsibilities, and key accomplishments of the top 10 CISOs going into 2024. Skilled in Information Security, International Project Management, IT Service Management, and IT Strategy.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Sales Hacker

NOVEMBER 26, 2019

So, start clearing your schedule, and get ready for the best week of your sales career! How can you differentiate yourself from the competition, and set yourself up for a successful sales career that keeps getting better, and better? It shows that you care more about yourself, your company, and your products than your client.

Sales 106

Sales Underperforming Technical Team B2B Technical Review 106

Baremetrics

AUGUST 13, 2021

A major issue that remote startups face is managing their teams. This article will discuss ways startups can better manage their remote team’s communication and workflow. On the other hand, assignment-related tools such as Trello for instance, allows the manager to assign work to various members of the team. Table of Contents.

Startup 97

Startup Outsourcing Services Management Software Review 97

Payrix

APRIL 24, 2024

We actually have it on our product roadmap for a delivery in Q3 or Q4. Or what are some of those harder conversations where you start to get a sense of, I don’t know that there’s a path here for this particular challenge? Now you’re educating on availability or future state availability on the things they may need.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. For the rest of my career, things just happened on their own. Know your user.

B2C 118

B2C B2B Scale Strategy 118

Intercom, Inc.

AUGUST 15, 2019

? ?. If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. The evolution of a career. Jeff: I started my career like anybody else back in the web 1.0

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Sales Hacker

MARCH 28, 2018

The software and technology landscape around you is changing rapidly—that means your career path in sales too. But in order to accelerate your sales career, you have to balance the risk versus the reward. . Step 1: Find out what you want for your career. I started my professional sales career at HubSpot in 2012.

Sales Hiring 57

Sales Hiring Sales Leadership Software Review 57

Sales Hacker

MAY 6, 2021

Upon their first 90 days, the best VPs of Sales will even bring over an army of sales reps, sales managers, and business development professionals who would follow them to the ends of the earth from previous experience as either peers or reports of this individual. This is why there are many choices when it comes to potential VP candidates.

VP of Engineering 95

VP of Engineering Sales Hiring Sales Recruiting Sales 95

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. Then, we have about four people managing the Totango resource and helping put together all the SuccessPlays. In that case, how did you manage that issue? We didn’t use any special tool.

Scale 111

Scale Engagement Scaling Strategy 111

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. ” And I told him we have a good market, we have a good product and because the product is good, that’s why our business is doing well. None of that changes.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Sales Hacker

MARCH 4, 2020

DO: Learn Your Product, Fast. The more product knowledge you have, the more confidence you’ll be able to instill in your executives and customers. The key is to find hacks to speed up your product training. However, they’re still the face of the brand, so ghostwrite a short LinkedIn article or blog post for your CEO.

Sales Hiring 90

Sales Hiring Scale Startup Sales 90

Neil Patel

AUGUST 27, 2021

After all, many people get their journey started writing free content in newsletters and blog posts. I’m breaking down Substack and its many competitors to help you determine if this is the path for you. Substack provides a way to build an email marketing list, write newsletters, charge subscribers, and manage payments.

Payment Methods 137

Payment Methods Payments Social Media Payment Services 137