Buffer Resources

AUGUST 7, 2023

years into my time at Buffer, I realized I was about to hit 100 articles written for the Buffer blog. Then I also got several questions about my writing process and motivation. However, there’s the first part – my process. Specifically, Kuba Rogalski and Anfernee Chansamooth asked directly about my writing process.

Social Media 52

Social Media Systems Review Technical Review Software Review 52

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

APRIL 17, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 1. SaaStr 545: Marketing to Developers: Why Happy is Our Hack with DigitalOcean CMO Carly Brantz and SaaStr GM & SVP, Marketing Amelia Ibarra. The Private Equity Math of 1+1=3 in SaaS Acquisitions. Billion in ARR.

Scale 196

Scale Innovation Acquisition Revenue 196

SaaStr

APRIL 9, 2024

At SaaStr’s AI Day, George Kreitler, Global IBM Embeddable AI Sales Leader, talks about the paradox of AI, three equations that relate to the world productivity and AI, a little math to help guide the next decade, top use cases, and the importance of responsible AI. That leaves one variable we can leverage — productivity growth.

AI 243

AI Outsourcing Services Outsourced Development Government 243

SaaStr

APRIL 10, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Tiger Global Was Down 34% in Q1. SaaStr 544: People, Process and Product: A Product Leader’s First 90 Days with Notion CPO Madhu Muthukumar. Probably Your VCs Were, Too. Gartner: Email Is #1 For MQLs. Billion in ARR.

Sales Hiring 195

Sales Hiring Scale Innovation Revenue 195

Blulogix

MARCH 24, 2024

Customizing Engagement Across Segments: Personalized Interactions: Develop engagement strategies that are finely tuned to the distinct characteristics and needs of various customer segments, ensuring that support and guidance are both relevant and impactful. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

SaaStr

APRIL 7, 2024

Don’t be swayed solely by impressive resumes or acronyms; instead, seek out those individuals who you would personally buy your product from. Instead of rushing to hire a VP early in the startup phase, wait until you have established a repeatable sales process and witnessed success with initial sales reps hitting quota.

Sales Hiring 267

Sales Hiring Scale Headcount Sales 267

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. Gabe Larsen , the VP of Growth at Kustomer, has a marketing scorecard that goes one level deeper and breaks down some of the key elements of key marketing processes. Product Marketing is the starting point for marketing.

Underperforming Technical Team 289

Underperforming Technical Team Marketing Scale Social Media 289

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Users first. Move with urgency and focus.

CTO Hire 256

CTO Hire CTO Payment Methods Payment Solutions 256

SaaStr

MARCH 30, 2024

It’s still ‘source of truth’ for processes, meeting notes, and such, but we’ve since moved our task and project management to Linear. It’s very much built for product and engineering teams, but because we interact with both regularly (both internally as well as as an audience), it makes sense for us.

Marketing 223

Marketing ChatGPT Mobile Onboarding 223

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Automation not only streamlines operations but also ensures accuracy and consistency in billing and customer management.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

FEBRUARY 19, 2024

Lenny’s substack on product has over 600,000 subscribers (!) and Lenny asked us to join his podcast to talk about building a sales team — from the perspective of a product-first founder or exec. How to improve the relationship between your sales and product teams ? Much more Some key takeaways: 1.

Sales Hiring 265

Sales Hiring Scale Sales Headcount 265

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? TL;DR A conversion path is a step-by-step process that guides prospects. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. A good conversion path makes the process frictionless.

SaaS Payments 90

SaaS Payments Payment Services Payment Methods Payment Solutions 90

SaaStr

FEBRUARY 7, 2024

Sales-assisted, product-led growth strategies that close Enterprise leads. How to use community as a driver of product-led growth. For example, if someone in their TAM is hiring for a CX lead, this is a signal for Gorgias to help them figure out a CX motion since their product is a help desk for e-commerce. No humans involved.

Scale 244

Scale Sales Hiring Strategy Marketing 244

Blulogix

APRIL 2, 2024

From navigating account hierarchies and product configurations to handling intricate pricing models and regulatory compliance, the path is fraught with potential pitfalls that can impede business growth and customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Payment Services Subscription SaaS Payments 52

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. Regular Reconciliation Processes: Establish routine reconciliation processes to verify that billing aligns with usage.

Scale 52

Scale Subscription Payment Features B2B 52

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SaaStr

JANUARY 17, 2023

Sales-led vs. product-led is a hot topic right now, and Jason Eubanks, Chief Revenue Officer of Harness, shares the answer during this week’s Workshop Wednesday — held every Wednesday at 10 a.m. What’s his response to startups figuring out which strategy to begin with, product-led or sales-led? “It How do you achieve both?

Startup 246

Startup Sales Sales Funnel Education 246

SaaStr

JUNE 18, 2022

Many SaaS companies talk about creating a strong culture and smooth hiring process, but how can they actually live up to it? Joshua Reeves, Co-Founder & Head of Gusto, appeared on the SaaStr podcast six years ago to share his thoughts about business growth, creating solid company values, and optimizing the hiring process.

Interviewing 315

Interviewing Development Churn SaaS 315

Intercom, Inc.

SEPTEMBER 29, 2022

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding.

Engineering 129

Engineering Onboarding Development Strategy 129

Buffer Resources

MAY 2, 2024

  Start with research, like reading this blog post and the 6 ideas that follow. Get sponsorships and offer User-Generated Content User-generated Content or UGC is any content a creator produces about a brand or its products or services.   The good news is that this isn’t where your ambition fizzles out.

Payments 73

Payments Payment Methods Social Media AI Search 73

Subscription Flow

APRIL 1, 2024

A merchant of record for digital products is the legal body permitted to handle client payments for digital goods and services as companies negotiate the intricacies of online commerce. Read more: Optimizing Cross-border Trade: Merchant of Record for SaaS Companies What are the digital products you may need a merchant of record for?

Merchant Services 89

Merchant Services Payment Services SaaS Payments Payment Methods 89

User Pilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Beginner-friendly books to learn the UX design process and boost creative confidence Are you starting your UX design journey or simply curious about what the field is about?

User Experience 95

User Experience Systems Review Consulting Strategy 95

Buffer Resources

APRIL 22, 2024

Unlike traditional startup founders who seek to grow headcount and scale a product, solopreneurs often are the product. How can you streamline the process? For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article. What should you post?

Social Media 99

Social Media Scale Growth Hacking Headcount 99

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 96

ChatGPT Management Underperforming Technical Team Technical Review 96

Blulogix

MARCH 7, 2024

Consumption Billing: Similar to usage-based billing , but often applied to products that are consumed over time, such as data storage or API calls. SaaS Metering: Specifically for Software-as-a-Service , where billing might be based on the number of users, features accessed, or data processed.

B2B 52

B2B Subscription Payment Features Systems Review 52

User Pilot

JANUARY 15, 2024

These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. To save you time, we’ve built a no-code platform for product designers. UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

Software Review 89

Software Review Interviewing User Experience Technical Review 89

Blulogix

MARCH 21, 2024

Actionable Insights: Use customer feedback to drive continuous product and service enhancements. Building a Vibrant Community: Engagement Platforms: Develop forums, user groups, or social media communities where customers can connect, share experiences, and offer peer-to-peer support.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. What is product idea validation?

Underperforming Technical Team 91

Underperforming Technical Team Social Media Scale Interviewing 91

User Pilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? How to develop your own prioritization matrix. TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization.

Scale 94

Scale Development Market Research Onboarding 94

User Pilot

FEBRUARY 4, 2023

What’s the product design testing process? Why is it important in product management ? These are just a couple of questions we answer in this blog. More importantly, we look at the design testing process and various testing methods with their pros and cons. What is product design testing?

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Underperforming Technical Team 83

Underperforming Technical Team Sales Recruiting Social Media Onboarding 83

Buffer Resources

DECEMBER 12, 2023

Since the first blog post was published and the first YouTube video was posted, content creation has evolved rapidly. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse). Why are systems so crucial in content creation?

Systems Review 105

Systems Review Social Media Technical Review Scale 105

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. A customer journey map charts the customer’s journey from one process to the next. Sample customer journey map.

Scale 93

Scale Customer Success Scaling SaaS 93

Subscription Flow

MARCH 12, 2024

In this blog we will not be talking about stuff that you already knew, and will instead be focusing on telling you stuff that you did not know about Paystack. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? The advantages of this partnership go beyond increased productivity.

Merchant Services 86

Merchant Services Payment Services Payment Methods Payment Features 86

Totango

APRIL 4, 2024

When leaders within both functions work together, they will likely remove red tape and process rigidity, making everyone feel like they’re on the same team. This ensures that the CS team can follow through on commitments made during the sales process as the account transitions to the post-sale team.

Customer Success 89

Customer Success Retention Revenue Sales 89