Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. Product Marketing is the starting point for marketing. product content: the website, blog, whitepapers that describe the product. product content: the website, blog, whitepapers that describe the product.

Underperforming Technical Team 292

Underperforming Technical Team Marketing Scale Social Media 292

SaaStr

SEPTEMBER 25, 2023

Greenhouse CMO, Carin Van Vuuren, and VP of Enterprise Revenue, Ankur Passi, share their approach to bridging the communication gap to bring the traditional frenemies together. This is often the result of unclear communication and siloed planning and work practices. This means uniting behind North Star performance metrics.

Enterprise 261

Enterprise Marketing Sales SaaS 261

SaaStr

MARCH 27, 2024

Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io

AI 218

AI Generative AI Engineering Enterprise 218

SaaStr

SEPTEMBER 26, 2023

That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate. Modern incumbents have done well.

AI 258

AI Generative AI Venture Capital SaaS 258

Nimble - Sales

APRIL 2, 2024

A robust CRM system can serve as the backbone of your operations, enabling seamless communication, efficient collaboration, and targeted sales efforts.

Technology 61

Technology B2B Communication Sales 61

SaaStr

MAY 5, 2021

If there’s one lesson I’ve learned from leading product at fast-growing startups, it’s that there’s no one way to lead product. You do, however, need to be intentional about how you lead product. Here’s some advice for other product leaders from our journey at Pendo: $0-5M ARR: All hands on deck. 5-25M: Hire a CPO early.

Strategy 278

Strategy Scale Innovation Interviewing 278

SaaStr

MARCH 2, 2024

Job previously worked as a neuroscientist before leaving academia to become the VP of Product at GitLab, the world’s largest all-remote company, where he hired talent in 67 different countries. Last time we had a great one with Rachel Wolan, CPO at Webflow, check it out here. This week we have Job van der Voort, CEO at Remote! #1.

Artificial Intelligence 227

Artificial Intelligence Startup Communication Scaling 227

Andreessen Horowitz

FEBRUARY 14, 2024

First, application logic is becoming event-driven for new apps, necessitated by high volume and low-latency communication between third-party APIs and microservices. A year later, Upstash powers caching and messaging for tens of thousands of production applications across four different products.

Investment 114

Investment DevOps as a Service AI Search Application Development 114

Blulogix

MARCH 15, 2024

Recurring & Usage Billing The Imperative for Automation In the intricate web of subscription management , numerous processes—from account setup and usage tracking to billing and customer communications—demand precision and timeliness.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Tom Tunguz

OCTOBER 6, 2023

I dictate emails & blog posts often. The problem is a lack of nuanced context - the appropriate level of familiarity varies greatly between emails to close colleagues versus board communications or potential investors. Over the last few weeks I’ve been experimenting with chaining together large language models.

Artificial Intelligence 139

Artificial Intelligence Machine Learning Communication Data 139

User Pilot

NOVEMBER 2, 2023

How is marketing-led growth different from product-led growth and sales-led growth? TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Strategy 92

Strategy Marketing Social Media AI Search 92

Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. billion active users worldwide.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

Tom Tunguz

MARCH 24, 2020

I’m struggling to find the link now, but if I do, I will update this blog post with it. As colleagues communicate more ideas online, companies will have to secure these thoughts to protect their intellectual property. Instead, his manager told him that these kinds of crises accelerate change and that he should embrace them.

Software Review 340

Software Review Technical Review Entertainment Outsourced Development 340

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Enterprise 113

Enterprise Revenue Scale Innovation 113

SaaStr

MARCH 14, 2023

Organizational Structure and Communication Failure Everyone knows that the biggest issues often arise within any kind of relationship because of a communication breakdown. Communication was pretty easy as long as the founders were in lockstep. Product designers are spec-ing out what engineering is supposed to build.

Startup 233

Startup Communication Leadership Engineering 233

Intercom, Inc.

OCTOBER 25, 2021

The Intercom team is looking forward to showcasing our latest features and improvements to the world’s leading Business Messenger and powerful customer support product. Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here).

AWS 198

AWS Scale Innovation Startup 198

Blulogix

MARCH 20, 2024

High renewal rates signal strong product-market fit and customer loyalty, while dips can indicate underlying issues with service delivery, customer engagement, or market alignment. They reflect customer satisfaction and the perceived ongoing value of your service.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Buffer Resources

MAY 16, 2023

The Buffer blog is a resource for creators, small business owners, and marketers that covers everything you need to know about creating content and growing an audience on social media. Our Content team will work closely with you to ensure a polished final product. Interested? There are more details below. Who am I writing for?

Social Media 25

Social Media Banking Education Trends 25

Blulogix

MARCH 7, 2024

Consumption Billing: Similar to usage-based billing , but often applied to products that are consumed over time, such as data storage or API calls. Transparent Customer Communication: Customers should have access to their usage data and understand how it translates to their bills.

B2B 52

B2B Subscription Payment Features Systems Review 52

Kellblog

OCTOBER 28, 2023

Because our purpose is to take a few communications lessons from this PR mess, I’m not going to dig into the story itself. There is a standard playbook for communications crises and writing a post like this is definitely not included. I also felt empathy for the desire to communicate to your employees. ” Period.

Communication 97

Communication Interviewing Startup Banking 97

Buffer Resources

FEBRUARY 5, 2024

Examples of dark social channels Dark social encompasses a variety of communication methods that are not publicly visible or trackable by standard analytics tools. Wherever you can on your website or blog, provide a "share via WhatsApp," "share via email," or "share via SMS" button with the trackable link.

Social Media 98

Social Media Branding Engagement Strategy 98

Subscription Flow

APRIL 18, 2024

Keeping this new development in the SaaS world in mind, we will be dividing the blog into 2 sections to better help you understand subscriber engagement in general, and then explore ways in which you can devise/tweak your own customer engagement models to increase your business’s overall revenue. It is measured using various metrics.

Engagement 82

Engagement Customer Lifetime Value Revenue Subscription 82

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M., .” — Juan G.,

Customer Success 82

Customer Success Scale Innovation Forecasting 82

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. TL;DR In-app communication shouldn’t be used interchangeably with push notifications since the two have very different use cases. What is in-app communication?

Communication 95

Communication Onboarding User Experience Retention 95

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 83

Communication Customer Success Scale Enterprise 83

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Venture Capital 211

Venture Capital Advertising Communication Branding 211

Nimble - Sales

AUGUST 29, 2023

As a business consultant, your ability to efficiently organize contacts, streamline communication, and manage sales pipelines can significantly impact your productivity and bottom line. In this blog post, we […] The post The Ultimate Guide to Choosing the Right CRM for Consultants appeared first on Nimble Blog.

Consulting 61

Consulting Communication Management Data 61

Intercom, Inc.

MAY 27, 2019

In fact, right now you are reading this blog post in English. I’ve experienced this myself in the past year as I’ve relocated to Dublin for my role as a product designer at Intercom. Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating”.

Company Culture 197

Company Culture Communication Investment Onboarding 197

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems.

Communication 118

Communication Technical Review Strategy Technology 118

Totango

OCTOBER 11, 2021

However, if your communication with your customer stops there, you’re not doing anything to ensure continued feature adoption. For example, when your customer’s activity pattern indicates that adopting a new product feature would help them derive more value from your product, this can trigger an email with a tutorial link to be sent to them.

Education 95

Education Onboarding Communication Retention 95

Totango

APRIL 4, 2024

Closing communication gaps. CS and sales leaders must prioritize building customer trust through clear communication, following through on commitments, and avoiding unrealistic expectations. Whether your product is accomplishing those outcomes for them is a clear indicator of how well you’re providing value.

Customer Success 89

Customer Success Retention Revenue Sales 89

Buffer Resources

APRIL 11, 2024

What’s your most popular newsletter or blog? They even generate ideas and blog content, saving staff time to focus on emotional appeals and donor relations. Bonterra Guided Fundraising (varies): Manage all fundraising activities, donor contacts, and communications from one place. How are people finding out about you? 

Technical Review 108

Technical Review Startup Social Media Marketing 108

Totango

NOVEMBER 27, 2023

Focus on customer value to drive alignment between sales and CS When customer success first came on the enterprise scene, the focus of the function was a mix of driving product adoption and channeling ongoing support or service requests.

Revenue 71

Revenue Sales Customer Success Churn 71

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Define pricing structures, billing cycles, and product catalogs. BluIQ prioritizes data security and provides features to help you maintain compliance.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Define pricing structures, billing cycles, and product catalogs. BluIQ prioritizes data security and provides features to help you maintain compliance.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 92

Payment Solutions Payment Features Payment Services SaaS Payments 92