Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. While these trends began to take shape in 2020, they were forced into hyperdrive this year and created a new normal for the SaaS world. . Net Dollar Retention: The What, Why And How of Your Most Important Success Metric.

Customer Success 52

Customer Success Scale Leadership Retention 52

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss.

SMB 59

SMB SaaS Benchmarks Subscription 59

SaaStr

MARCH 27, 2024

So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. To me, this is just the impressive metric of all. So many SaaS companies just run out of new customers by $100m ARR or so.

Scale 245

Scale Cloud Scaling Pricing 245

SaaStr

AUGUST 19, 2023

So our good friend Lloyed Lobo as part of his new book and series on Building Community did a deep dive with Jason on how SaaStr built the world’s largest community for business software — somewhat on accident: Why do some companies have loyal, cult-like followings while others blend into oblivion?

Software 193

Software Business Social Media Government 193

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics.

Metrics 217

Metrics Machine Learning Artificial Intelligence Technical Review 217

SaaStr

SEPTEMBER 25, 2023

Theoretically, the relationship between sales and marketing should be easy –– after all, these teams are responsible for pulling in more business and increasing revenue. But the thing that we really need to ensure is that our sales and marketing teams are aligned on the core metrics.” Align on a north star metric every year.

Enterprise 263

Enterprise Marketing Sales SaaS 263

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. Gabe Larsen , the VP of Growth at Kustomer, has a marketing scorecard that goes one level deeper and breaks down some of the key elements of key marketing processes. Business Development. who does it sell to?

Underperforming Technical Team 285

Underperforming Technical Team Marketing Scale Social Media 285

SaaStr

JANUARY 5, 2024

Getting Outbound off the Ground in the Early Days Whatever stage your company is in, you can map wherever you are to outbound and use this article to either create, scale up or improve your outbound SaaS sales. Key takeaway — you want the right balance in outbound sales between structure and autonomy. What should quota be?

Sales Hiring 254

Sales Hiring Sales Recruiting Scale Outbound Sales Team 254

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales.

Retention 111

Retention Metrics Strategy Scale 111

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Learn why an operations role is the key to scaling Customer Success, what this role looks like within a mature organization, and when you should hire for it. Rethinking the Quarterly Business Review (QBR). The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

FEBRUARY 14, 2023

The current public market environment might look like a great SaaS crash for many people. As things appear to slow, how do we get back to the fundamentals, find the things that are great about SaaS that are measurable, and help people see the value in your business? The fundamentals make your business attractive.

Metrics 210

Metrics Marketing SaaS SMB 210

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Q: As you scale, how metrics-oriented should the company be?

Scale 234

Scale Sales Hiring Customer Success AI 234

SaaStr

DECEMBER 21, 2023

What’s really going on in the world of SaaS right now, from software valuations to business performance to interest rates? PST, Jamin Ball, Partner at Altimeter Capital and author of Clouded Judgement , took us through the current state of SaaS and what we should expect in 2024. Is it because business quality has gone up?

SaaS 253

SaaS Software Metrics Revenue 253

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 245

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 245

SaaStr

APRIL 14, 2023

Investors want to know about metrics, the drivers of your business, and whether users are growing, engaged, or churning. Mistake #3: Misunderstanding The Needs Of Your Geographic Market Founders are always looking to resolve a key burning issue or problem set. Don’t just orient the business to series A, B, or C.

Development Team Review 220

Development Team Review Technical Review Underperforming Technical Team SMB 220

SaaStr

AUGUST 26, 2023

The first myth is that working with data is hard, but John emphasizes that anyone can start working with data by leveraging their business knowledge. The second myth is the belief that everything needs to be done perfectly, but John argues that improvement, not perfection, is key. Every Wednesday we bring you the best speakers in SaaS.

Technical Advisors 206

Technical Advisors Data Technical Review Sales Hiring 206

SaaStr

SEPTEMBER 1, 2023

So we’re finally, almost back from the IPO Drout in SaaS. The last SaaS leader to IPO was HashiCorp back in Dec 2021. After that, the public markets began a precipitous decline — leading to an almost 2 year pause in SaaS IPO. But the metrics, especially for an SMB-focused SaaS business, are breathtaking.

Scale 229

Scale SMB Sales Hiring Interviewing 229

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. Some other key learnings included: The power of the SaaS model.

Sales Hiring 251

Sales Hiring Customer Success Scale AI 251

SaaStr

JULY 6, 2022

Founding a SaaS company is already a significant challenge for any entrepreneur, but targeting the enterprise space can be an entirely different beast. into one inbox, automates repetitive tasks, supports collaboration, and delivers analytics to track key performance metrics. So how can you break into the market successfully?

Enterprise 213

Enterprise Sales Hiring Social Media Communication 213

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 98

Social Media Data SaaS Scale 98

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. What is a customer engagement model and how can SubscriptionFlow help you devise effective customer engagement models for SaaS?

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

SaaStr

SEPTEMBER 13, 2023

Founder and General Partner of Craft Ventures, David Sacks, shares his perspective on what to expect from SaaS in 2024. Can you raise a Series A if you’re not “AI SaaS?” Can You Raise A Series A If You’re Not AI SaaS? So, can you raise a Series A if you’re not “AI SaaS?” Is everything going to be focused on AI?

SaaS Payments 220

SaaS Payments Payment Solutions AI SaaS 220

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 217

Venture Capital Scale Technical Review Software Review 217

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Measuring the success of any SaaS function requires a solid understanding of both objectives and metrics.

Sales Hiring 240

Sales Hiring Customer Success Scaling Construction 240

SaaStr

FEBRUARY 27, 2024

Go-to-market (GTM) design and efficiency are sometimes overlooked, but they’re a critical driver of any SaaS business. Previously in SaaS, it was widely seen that anything > 1 was healthy if you were venture-backed, and anything > 1.5 is was seen as perhaps too capital-efficient. If you were well-funded, 0.7

VP of Engineering 224

VP of Engineering Scale Marketing Benchmarks 224

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Why do developers love SaaS products?

SaaS Payments 232

SaaS Payments Metrics Payment Methods Scale 232

SaaStr

JANUARY 31, 2024

As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. Ruthless transparency in sales can certainly be challenging to develop since most sales reps like to perform against a metric they can control and feel good about.

Enterprise 251

Enterprise Scale Sales SaaS 251

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

FEBRUARY 26, 2024

These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! For each funnel stage, choose relevant metrics. There are a few benefits why marketing funnel analysis is essential for SaaS product success. What is marketing funnel analysis? Why should you conduct it? Book the demo!

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. Shulgan has been in the business for years, including his current role at OMERS. In the SaaS space, revenue growth was the king of metrics for many years, but that has changed.

Scale 218

Scale Scaling Software Review Operational efficiency. 218

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). Optimize cloud economics and drive Business Goals.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

SaaStr

AUGUST 13, 2022

The Cadence: How to Turn Your SaaS Startup into an Army with Craft Ventures General Partner David Sacks. #23. The SaaS Org Chart by Series with David Sacks, Co-founder and General Partner at Craft Ventures. #22. Growing & Scaling SaaS Businesses from $1M to $500M in ARR with Intercom CEO Karen Peacock. #20.

Scale 200

Scale AI Innovation Scaling 200

SaaStr

NOVEMBER 12, 2022

I’ve had the privilege to invest one way or another in about 35 SaaS companies, both as a VC and as angel. Especially when some other crappy company just got funded last week with worse metrics. Let me make a list, of at least 10 Risks Different SaaS VCs Do and Do Not Like To Take. The Googlers. The Palantirians.

Scale 343

Scale Sales Recruiting Machine Learning Artificial Intelligence 343

SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. Without it, you don’t have a business. The key is to start to build a GTM strategy that allows you to attack a larger market.

Scale 235

Scale Sales Hiring Scaling Outsourced Development 235

SaaStr

DECEMBER 14, 2022

An SMB had, on average, 248 business applications—a volume that proved necessary to keep up with the explosive growth of customers in the new digital era. The challenge rests with how these businesses connect their solutions and navigate the tension between “needs” versus “nice-to-haves.”. This pace cannot be sustained forever.

Scale 224

Scale SMB Scaling Innovation 224

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. But beyond all the other Pros and Cons of SMB vs enterprise, there’s one looming issue with SMB SaaS: Churn. SMBs go out of business, and quickly. Customers often can deploy on their own. Endemic churn.

SMB 353

SMB Churn Payment Services SaaS 353