User Pilot

JUNE 9, 2023

Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. Absolutely none of this is possible, though, without using the right tool for the job. Absolutely none of this is possible, though, without using the right tool for the job. Let’s dive in!

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

JULY 22, 2023

These are the six steps to perform consumer behavior analysis: Segment your audience by data such as the user’s job to be done , goals, challenges, and pain points to find high-value and at-risk customers. It does this by using surveys and analyzing customer interactions with different product usage. Let’s get started!

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

MARCH 14, 2023

You can segment users to trigger feature request surveys , send feature testing invitations, and identify new improvement opportunities. These groups are based on shared characteristics such as their JBTD (jobs to be done), company size, business model, lifecycle stage , in-app behavior , and more. JBTDs, user roles, etc.).

Management 98

Management Software Review Social Media Onboarding 98

User Pilot

JULY 31, 2023

Trigger exit surveys to prevent and reduce churn. Trigger exit surveys to prevent and reduce churn. Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

OCTOBER 6, 2023

Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. It helps you visualize the customer journey. But how can you use it?

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 97

Marketing Market Research Branding Scaling 97

User Pilot

JUNE 12, 2023

Start with building an understanding of what your users’ goals are with surveys. You’ll only want to consider the right tools for the job, of course. You’ll only want to consider the right tools for the job, of course. Let’s get started. Next, define what the key activation points in the journey are.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

FEBRUARY 15, 2023

We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. After a survey and welcome screen, a modal is launched setting users off on the right track. Let’s do it! Why use them?

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

MARCH 23, 2023

7: Churn happens when a product doesn’t have enough features to get the user’s job done. Ask customers what features they would like to see with an embedded feature request surveys in-app. And how can customer success teams address them to ensure product growth? moment faster. #3: Want to reduce customer churn?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

FEBRUARY 4, 2023

To perform growth analysis, start by segmenting your users with similar characteristics and jobs to be done. Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? The growth metrics you should be tracking.

Acquisition 98

Acquisition Retention Churn Metrics 98

User Pilot

JANUARY 23, 2023

To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Then, create customer segments based on shared characteristics – whether it be jobs to be done, stage in the user journey, NPS score , location, etc. Let’s get started.

Software Review 98

Software Review Onboarding Social Media Engagement 98

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Scale 98

Scale Market Research Scaling Churn 98

SaaStr

FEBRUARY 14, 2023

As Sourbron says, “The way in which work gets done has fundamentally shifted, and we’re actually still designing and thinking around what that looks like, whether you are a hybrid organization, whether you’re a digital-first organization, you are thinking around, how do we collaborate as employees? How do we connect to our company’s strategy?

Strategy 190

Strategy Revenue Company Culture Engagement 190

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Let’s get right to it!

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

User Pilot

FEBRUARY 10, 2023

TL;DR A persona is a visual compilation of your customer’s problems, emotions, desires, jobs-to-be-done , and goals. A persona is a document representing your customer’s problems, emotions, desires, jobs-to-be-done , goals, etc. Creating customer personas is essential for every customer-centric company.

Underperforming Technical Team 98

Underperforming Technical Team Software Review SaaS Interviewing 98

User Pilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. Start with showing personalized messages based on data you’ve gathered via survey. behavioral targeting). Book a demo with us to learn more!

Product Marketing 98

Product Marketing Marketing Churn Customer Lifetime Value 98

User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) It should identify their job role, marital status, demographics, etc. Good user personas are critical to any successful product marketing campaign.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

MAY 22, 2023

For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations. You can book a Userpilot demo to utilize A/B testing, NPS surveys , user segmentation, and more to create an effective CX strategy. Searching for a customer experience (CX) strategy to set you apart from the competition?

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

JANUARY 12, 2023

Collect behavioral and marketing data with Userpilot analyzing in-app survey reports, product usage data, feature heatmaps, and NPS scores. We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

ChurnZero

JANUARY 11, 2024

Yet, every team needs tools and training to get the job done. We’ve conducted an annual survey of customer success leaders for four consecutive years. We thought it would be useful to go back through all of the reports and curate a neatly organized list of statistics the survey has gleaned around the customer success budget.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

SaaStr

FEBRUARY 19, 2020

Each year, Owl Labs conducts the State of Remote Work report by surveying thousands of workers — across the United States or across the world — to learn more about emerging remote work trends. Importantly, the report also found that remote workers are happy in their jobs 29% more than on-site workers.

AI 261

AI Machine Learning Artificial Intelligence Technology 261

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Onboarding 98

Onboarding Churn SaaS Management 98

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Collect feedback with in-app surveys and take action. But how does user adoption impact your business? And your role at a customer success team? What is user adoption?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. Measure customer satisfaction by triggering contextual surveys during onboarding. Implement exit surveys to collect feedback from churning customers about their cancellations. Wondering how to reduce churn rate and increase retention? What is customer churn?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. Gather insights from churned customers with in-app surveys. Wondering how to reduce customer churn rate for your business? You’ve opened the right link! Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

MARCH 9, 2023

You can perform product-market fit analysis by conducting PMF surveys , measuring growth rate, calculating churn rate and customer retention rate , and researching what customers are speaking about you on social media. Before you rush into creating a product thinking people will love it, it pays to perform a product-market fit analysis.

Product Marketing 98

Product Marketing Marketing Management Social Media 98

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Collect feedback with in-app surveys and take action. But how does user adoption impact your business? And your role at a customer success team? What is user adoption?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. With Userpilot , you can analyze customer behavior, run surveys, and create customer segments. Effective customer analysis is the key to business success.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

OCTOBER 31, 2023

Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. They are typically led by your sales team or a customer success manager.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Crucially, onboarding users is not a ‘once and done’ activity. Ready to get started? Let’s get right into it!

Onboarding 98

Onboarding SaaS Mobile Education 98

User Pilot

JANUARY 23, 2023

Segment new customers based on their jobs to be done , then trigger an onboarding flow that walks them through relevant actions. Collect detailed feedback from your target audience with segmentation – you can send out surveys to specific customer segments for more accurate data. Marketing segmentation comes in handy here.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) How can you leverage data tracking to get product growth insights ? Use feature tagging to track feature usage.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98