SaaStr

DECEMBER 24, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. This week we have Neeracha Taychakhoonavudh, Global Head of Customer Experience at Asana! This week we have Neeracha Taychakhoonavudh, Global Head of Customer Experience at Asana! #1.

Startup 227

Startup Customer Success Sales Business 227

SaaStr

NOVEMBER 7, 2023

Four Common Assumptions About SaaS There are many, many assumptions and standard ways of doing SaaS, with four of them being: You need deep domain expertise to design the app. It’s difficult for customers to configure, integrate, and extend. 1 You need deep domain expertise to design an app. That makes sense.

Generative AI 246

Generative AI AWS AI Artificial Intelligence 246

SaaStr

MAY 8, 2024

Until the second half of 2020, most companies had enough apps and weren’t looking on their own to spend more. Until the second half of 2020, most companies had enough apps and weren’t looking on their own to spend more. During the Boom, people doubled their apps, which wasn’t sustainable. Let’s start with the meta. “I

Metrics 205

Metrics Scale Sales Hiring SaaS 205

SaaStr

SEPTEMBER 26, 2023

For B2B Generative AI Apps, Is Less More? That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year.

AI 252

AI Generative AI Venture Capital SaaS 252

SaaStr

OCTOBER 15, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. What’s your core stack of apps today? What’s the number one top new app you’ve added the past year? Scratchpad : Most apps are built with management in mind.

Revenue 230

Revenue Forecasting Sales Enablement Customer Success 230

SaaStr

APRIL 9, 2024

Digital labor Customer experience App dev and IT ops If you think about customer experience today, it’s about how to automate a lot of those front-end interactions with different organizations. What Makes Up GDP Growth From a macro perspective, different variables affect GDP growth in general: It’s three things.

AI 222

AI Outsourcing Services Outsourced Development Government 222

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

FastSpring

APRIL 18, 2024

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category! These steps helped our team move back to a more customer-centric culture, which has further empowered and engaged our team members, too.

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

SaaStr

DECEMBER 17, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. What’s your core stack of apps today? What’s the number one top new app you’ve added the past year? The post My App Stack: Kyle Norton, CRO at Owner appeared first on SaaStr.

Scale 243

Scale AI Leadership Innovation 243

SaaStr

MARCH 17, 2021

Today’s SaaS apps are easy to acquire and use without IT and operations’ assistance. Data becomes siloed in disparate SaaS apps, fragmenting the business processes that run your organization. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Customer 360.

Scale 290

Scale Sales Hiring Technical Review Marketplace as a Service 290

SaaStr

MARCH 26, 2024

An app called Opus Clip came along, and you give it a URL to a SaaStr video, and it gives you 20 clips. Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% Q: What Are You Most Excited About with AI? But here’s the aha moment.

AI 234

AI Pricing Artificial Intelligence Scale 234

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. If so, you’re in the right place! Company details (e.g.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Play video tutorials directly in-app. Don’t custom code – use the right knowledge base software.

Software Review 103

Software Review AI Search SaaS Technical Review 103

Intercom, Inc.

APRIL 30, 2020

In times like these, we could all use friends, supporters, collaborators. And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

How To Buy Saas

MAY 15, 2024

Don’t worry; in this blog, we will help you know everything about the different cloud computing models like IaaS PaaS SaaS to decide which one will be best for your business. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS. You can get them all through cloud computing.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

User Pilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. TL;DR A resource center is a dedicated place created in your app that provides users access to a centralized repository of useful information and resources. Here’s how to use it to drastically change and improve your support offering.

Software Review 98

Software Review Technical Review Engagement Pricing 98

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it.

Payment Features 104

Payment Features Merchant Services Payment Solutions Payment Services 104

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Frictionless sign-ups and proactive support are now essential for winning over users. No-code tools are making complex tasks simple, such as building in-app product tours.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

SaaS 95

SaaS Education Customer Support Onboarding 95

Andreessen Horowitz

FEBRUARY 14, 2024

First, application logic is becoming event-driven for new apps, necessitated by high volume and low-latency communication between third-party APIs and microservices. That’s why we’re so proud to invest in Upstash, and to help their team build this serverless future where more application developers can bring their dream apps to fruition!

Investment 106

Investment DevOps as a Service AI Search Application Development 106

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 113

Software Review Scale Customer Success Innovation 113

Subscription Flow

MAY 14, 2024

Either way, you landed on the right blog. Not only this, but NMI also supplies a Virtual Terminal for making convenient phone and mail orders that makes it an especially gifted payment gateway for business, catering to older customers who are not tech-savvy enough to place orders on your store’s website. What does that mean, you ask?

Payment Methods 71

Payment Methods Payment Features Payments Merchant Services 71

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 110

Software Review Technical Review User Experience Enterprise 110

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Track where most of your current customers come from or where similar products are successful.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. You can calculate resolution time by averaging support ticket resolution’s start and end times.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

MARCH 27, 2024

Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. Organizing content with card sorting to reflect user expectations and make navigation intuitive.

User Experience 105

User Experience Pricing Engagement Mobile 105

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! Book the demo!

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

How To Buy Saas

MARCH 6, 2024

Many of us happen to use WhatsApp to connect with businesses in real-time, but with the normal app, it does not have much impact. WhatsApp Business is a powerful tool that helps businesses transform by accelerating sales, engaging audiences, and driving better customer support. It is currently used by over 2 million users.

Payment Methods 52

Payment Methods Payment Solutions Payments Technical Advisors 52