User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

SaaStr

OCTOBER 1, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. What’s your core stack of apps today? What’s the number one top new app you’ve added the past year? This week we have Sean Falconer, Head of Marketing of Skyflow!

Marketing 209

Marketing Engineering Communication Development 209

SaaStr

MARCH 27, 2024

SaaStr AI Day is starting soon and will be live streaming today! Use the links below at each session’s designated time to tune-in live and join the Zoom session room. Or you can also watch the livestreams on the SaaStr YouTube Channel. Speaker: Brian Thomas, CPO @ Customer.io Speaker: Brian Thomas, CPO @ Customer.io

AI 206

AI Generative AI Engineering Enterprise 206

SaaStr

AUGUST 20, 2023

“My App Stack” is a new series where we dig in with top CMOs, CROs, CTOs and CEOs on just what apps they’re really using to run their business. What’s your core stack of apps today? What’s your core stack of apps today? What’s the number one top new app you’ve added the past year?

Consulting 206

Consulting Innovation Startup Communication 206

SaaStr

JULY 6, 2022

Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.) So until I had written my first blog post, I had sold my first product, I had hired my first salesperson, etc., As of 2022, Front has reached an impressive $1.7

Enterprise 204

Enterprise Sales Hiring Social Media Communication 204

Andreessen Horowitz

FEBRUARY 14, 2024

First, application logic is becoming event-driven for new apps, necessitated by high volume and low-latency communication between third-party APIs and microservices. The benefit is that each service can scale up and down independently, but it requires an elastic caching or queuing mechanism to buffer the interactions between services.

Investment 114

Investment DevOps as a Service AI Search Application Development 114

SaaStr

MAY 4, 2021

Five9’s NRR was a so-so 112% until recently — not that impressive for a mission-critical enterprise app. Five9’s NRR was a so-so 112% until recently — not that impressive for a mission-critical enterprise app. Your app needs a lot of other apps and partners and SIs to really deliver value in the enterprise.

Systems Review 341

Systems Review Technical Review Software Review Cloud 341

Stax

APRIL 18, 2024

This blog will walk you through how your customers are using mobile credit card processing, how you can accept payments using mobile technology, what sorts of features to look for in a mobile solution, and some exciting statistics about the future of payment technology. Understanding what you want is the hardest part.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. No-code tools are making complex tasks simple, such as building in-app product tours. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 106

SaaS Payments Trends Payment Solutions Payment Methods 106

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. To avoid misunderstandings and communicate clearly, use simple vocabulary. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., ” — Juan G.,

Customer Success 82

Customer Success Scale Innovation Forecasting 82

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

Subscription Flow

APRIL 18, 2024

Dating apps like Tinder and Bumble, especially in wealthier countries like the US and France, have reached this point where they have become so popular among their potential users that they are now really struggling to find new users. How do you keep increasing your revenue in a marketplace that has reached its point of saturation?

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

Buffer Resources

FEBRUARY 5, 2024

And since 2012, the skew of traffic that isn’t accurately measured has only increased as Internet users have become more privacy-conscious and moved to closed apps. Examples of dark social channels Dark social encompasses a variety of communication methods that are not publicly visible or trackable by standard analytics tools.

Social Media 97

Social Media Branding Engagement Strategy 97

User Pilot

FEBRUARY 26, 2024

Interest – when the customer starts researching the product to gather more information about its features and benefits, for example, from product-led content like blog posts, tutorial videos , or webinars. For example, viewing 3 BOFU blog posts and 3 case studies could indicate that the prospect has reached the consideration stage.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder?

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Stax

NOVEMBER 13, 2023

Google was the first, in 2011, to enable contactless payments via their mobile app. How Tap to Pay Works Tap-to-pay, whether used with a contactless card or a smart device, operates through Near Field Communication (NFC) technology. Data transmission: The NFC antennas in both devices communicate with each other.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

User Pilot

MARCH 27, 2024

Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. Organizing content with card sorting to reflect user expectations and make navigation intuitive.

User Experience 106

User Experience Pricing Engagement Mobile 106

ChurnZero

APRIL 22, 2022

Be at your customer’s side with In-App Communications. In-App Communications give you that power: to be in the right place, at the right time, with the right message, and when your customer is in the right mindset. Use In-App Communications to offer positive reinforcement and additional support to new or stuck customers.

Customer Success 98

Customer Success Consulting Compensation Communication 98

IT World

APRIL 20, 2022

WhatsApp, the popular messaging app for consumers, has also found its way into workplace communications because of of its ease of use — whether IT like the idea or not. To read this article in full, please click here

Communication 90

Communication Management 90

Totango

SEPTEMBER 22, 2023

Connecting enterprise to community A critical component to CS-driven growth is the ability to leverage education resources and support services in a scaled motion to serve changing customer needs.

Enterprise 113

Enterprise Revenue Scale Innovation 113

IT World

JUNE 27, 2022

This means that while the apps are adding new users, users who already have the apps are playing a large role here, meaning engagement has increased,” Adam Blacker, Apptopia’s director of content and communications, said in a blog post. To read this article in full, please click here

Engineering 93

Engineering Communication Metrics Engagement 93

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

User Pilot

NOVEMBER 2, 2023

To drive customer acquisition , retention, and account expansion , marketing-led companies focus on showcasing the value of their products in their communication with existing and prospective customers. This is the main question we explore in the article. Let’s dive right in! What are the benefits of marketing-led growth?

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features. Marketing segmentation comes in handy here.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

Nimble - Sales

JUNE 29, 2021

Business professionals rely on their favorite communication applications like Microsoft Teams to connect with prospects and customers and collaborate with their teams. That’s why we are excited to share that we have built an in-app add-in for Microsoft Teams!

Communication 109

Communication Business Content Marketing Technology 109

User Pilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Let’s get right to it! Want to see how? Book the demo.

Interviewing 98

Interviewing Scale Social Media Communication 98

User Pilot

MAY 17, 2023

in an email or in-app notification). No-code tools like Userpilot can help you create any in-app survey you need. in an email or in-app notification ). So if you’re wondering what to include in a survey intro, keep reading this article as we cover the best practices and analyze some real-life examples you can learn from.

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions. Book the demo!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

DECEMBER 10, 2023

SLG is better for communicating the product value at the enterprise level and building the business case. It’s a brilliant way to communicate product value to its end users. Let’s dive right in! Ben Williams talk on product-led sales. In the sales-led model (SLG) , it’s the sales reps who nurture leads and close deals.

Scale 106

Scale Sales Software Review Retention 106

User Pilot

JULY 18, 2023

Team collaboration tools enhance communication within product teams for increased productivity and smooth product delivery. It allows teams to create and communicate a product roadmap that outlines the key milestones, features, and deliverables. Let’s get right to it!

Software Review 98

Software Review Software Management Azure 98

User Pilot

OCTOBER 6, 2023

When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. As a marketer, your job is to deliver value through in-app communication and sales-enablement content to address specific objections. But how can you use it?

B2B 106

B2B Development Team Review Software Review Marketing 106

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable. The onboarding experience was in-depth and thorough.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

User Pilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Contextually triggered in-app surveys are great for collecting feedback about new features. Delivering a successful feature release is no easy task. The pre-release stage starts with feature discovery.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Capture customer intent data with in-app feedback surveys Begin by implementing feedback surveys to gauge the customer satisfaction score for each user. Five key steps to interpreting customer intent.

Scale 106

Scale Underperforming Technical Team Churn Trends 106