User Pilot

MAY 30, 2023

15 Customer experience survey best practices: Replace long-form surveys with microsurveys to avoid fatigue. 2-4 times a year is ideal; anything more than that and you risk survey fatigue. Imagine signing up for a free trial of a tool and a few days in, the company sends you a survey asking for feedback on a paid feature.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

AUGUST 10, 2023

Copy the question in the screenshot or write something similar and trigger it immediately after the user interacts with your new update: NPS survey to measure new feature success in Userpilot. – just don’t do it too frequently, or you risk survey fatigue. A simple NPS (without follow-up) should suffice. an invoicing app.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

FEBRUARY 26, 2023

Ask one question at a time to avoid survey fatigue. Maybe your platform has a feature that one of your competitors doesn’t? Market this feature in-app, and drive users to adopt it so they know what they will be missing out on if they don’t choose you over a competitor! What are the most important features we’re missing?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

OCTOBER 31, 2022

If you’re a product manager, the 8 most essential product engagement metrics you should measure are the Product Engagement Score , Week 1 Engagement, Product Stickiness , Time in Product, Feature Adoption Rate , Retention Rate , and Churn Rate. improve product design and introduce in-demand features. Feature adoption rate.

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 17, 2023

To add better features to your product? Or else, users will simply abandon the survey due to fatigue. As you fill out Miro’s welcome questionnaire , you’ll continuously trigger small blobs with a microcopy explaining the purpose of each question (like helping plan new features and improvements based on your use case).

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

JUNE 2, 2022

Usability tests help you understand how users interact with your product features. You can gather more feedback from users by inviting them to test a beta feature. In turn, you can incorporate customers’ useful feedback to enhance product features for a better product experience. the product still solves a relevant problem.

SaaS 52

SaaS Scale Software Review Churn 52

ProfitWell

AUGUST 20, 2020

visit our blog here. With remote work being the new norm, HubSpot released a helpful guide on managing remote teams…And with Zoom fatigue now also being a thing, it provides some good food for thought on meetings. Today’s featured user is Prowly , a public relations software. Start texting your customers ? 7 day +0.95% | ??

Marketing 105

Marketing B2B Scale Customer Support 105

ChurnZero

FEBRUARY 8, 2022

The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. . To learn more about driving product adoption, the lifeblood of SaaS companies, check out our blog post, “ How to Drive Product Adoption and Satisfaction as a CSM.”.

Systems Review 98

Systems Review Technical Review Management Software Review 98

Intercom, Inc.

OCTOBER 3, 2019

To avoid reader fatigue when it comes to your emails, you need to monitor their behavior. The number one tip I give when I do email audits is to flip the script: change it from features to benefits. What is it that that feature does for that customer? Know when to back off or offer something different.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

ChurnZero

JULY 9, 2020

After watching the webinar, did the customer’s feature or overall product adoption increase? Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. Your features are the supporting role – not the star.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Neil Patel

JANUARY 20, 2021

Reason 3: There Are Tons of New (Under-Utilized) Facebook Features. Now there are tons of new features like Facebook Stories , Facebook Watch, Facebook Groups , and Facebook Live. Many companies aren’t making the most of these features — which creates an opportunity to drive organic traffic by filling the gap.

Social Media 145

Social Media Software Review Branding Engagement 145

Neil Patel

MARCH 4, 2021

Worse, they might completely ignore your marketing emails because they have email fatigue. Chatfuel is one of the leading innovators in the chatbot industry, and you’ll find all the resources you need on their blog. One of Chatfuel’s best features is a huge range of templates for different chat functions.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

SaaStr

NOVEMBER 10, 2022

Some spaces I just have fatigue in. Conversely, I’ve invested in spaces others thought were “played out” because I didn’t have fatigue (e.g., If it’s early, of course, no one can expect every feature to be amazing. No one great on the team. There have to be 2 great folks on the team. Tired of the market / space.

Investment 270

Investment Startup Metrics Software 270

SaaStr

SEPTEMBER 23, 2022

Some spaces I just have fatigue in. Conversely, I’ve invested in spaces others thought were “played out” because I didn’t have fatigue (e.g., If it’s early, of course, no one can expect every feature to be amazing. No one great on the team. There have to be 2 great folks on the team. Tired of the market / space.

Investment 265

Investment Startup Metrics Software 265

SaaStr

SEPTEMBER 11, 2023

They never know all the features, the nooks and crannies, how the integrations really work, the nuances to parts of the sales playbook. As pushing out that critical feature this week, not next year. But even as early as 1,000 customers, and maybe even 100 in the enterprise, you’ll start to see some market fatigue.

Sales Hiring 260

Sales Hiring Scale Sales Recruiting Scaling 260

SaaStr

DECEMBER 6, 2023

SaaStr founder and CEO Jason Lemkin chats with Box CEO and Co-Founder Aaron Levie to talk about what’s new at Box, SaaS fatigue, hiring a new COO, operating margins and efficiency, the future of AI, and what to expect for 2024. You’ll see more features that support that ecosystem.

AI 207

AI Sales Hiring Scale Artificial Intelligence 207

User Pilot

APRIL 14, 2023

ClickUp, overcoming survey fatigue with a one-page scrolling survey. With the purpose of gathering additional user information such as goals , needs, and jobs-to-be-done (JTBDs), allowing you to personalize the product experience and introduce users to important and relevant features. Miro, with frictionless and simple surveys.

SaaS 98

SaaS Onboarding User Experience Engagement 98

GetUplift

JANUARY 14, 2019

So, we’re talking about surveys to reveal what hesitations people have about your solution, what pains they’re experiencing on a daily basis, what features users love the most or what features visitors are most excited about. Greg asks, “How do you recognize survey fatigue for existing customers?

Mobile 46

Mobile Systems Review Pricing Consulting 46

SaaStr

DECEMBER 28, 2019

Hire more engineers that can build features that help you close six figure deals. Feature debt, security debt, QA debt, it all adds up. Pretty soon you aren’t really pushing out as many features as you used to. Add a new team just focused on cool features. Because there’s vendor fatigue.

Part-Time VPE 274

Part-Time VPE Sales Hiring Scale Sales Recruiting 274

User Pilot

APRIL 10, 2023

Design progressive onboarding experiences to gradually introduce features that are relevant to their use cases. Don’t introduce complex functionality until users can use the basic features competently. You can do it by following some good design principles : Include icons only for key features. What is Hick’s Law?

Payment Methods 96

Payment Methods SaaS Payments Onboarding Payment Services 96

Intercom, Inc.

MAY 22, 2019

. “Elevating the voice of the customer out of these silos is really important” Another thing we encounter is that, just as companies are discovering how important customer feedback is, survey fatigue is also setting in. When you get feedback back from customers, blog about what you’ve learned.

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

User Pilot

APRIL 23, 2023

Progressive onboarding introduces more complex features gradually as users get more confident using the app. The key elements of in-app onboarding include a sign-up page, welcome screen , interactive walkthrough , feature guidance, and self-serve support. What are the core features of an onboarding process?

Onboarding 98

Onboarding Mobile Social Media User Experience 98

Kellblog

MAY 27, 2022

An overview of the top three to five key features, done in feature, function, advantage, benefit (FFAB) form. This page is likely to get the least traffic of the three because users have fatigue with the word solution [5]. The six broad back-and-forth blocks do a good job of describing the product in feature/benefit mode.

AI Search 121

AI Search Technical Review Forecasting Software Review 121

Neil Patel

MARCH 28, 2023

After segmentation, you can also use an interest intersection and exclusion feature to further refine whom you’re reaching out to. On the contrary, when it comes to digital marketing techniques and strategies, such as SEO and building profitable blogs, more people trust my recommendations since that’s my specialty. So far, so good!

Advertising 145

Advertising Mobile Branding Software Review 145

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. We also used in-app messages to avoid exacerbating already high levels of email fatigue. While we had that feature planned for future quarters, we pulled it forward and built it in just two business days. Embracing a philosophy of change. Add value, not just noise.

Merchant Services 228

Merchant Services Travel Communication Banking 228

ProfitWell

APRIL 29, 2020

In his latest post on the Paddle blog , he outlines the trends, data, and numbers that the Paddle team is seeing right now, to help you decide where to re-focus your business efforts. ProfitWell featured user. Today’s featured user is ConvertKit , email marketing software the way it should be.

Acquisition 52

Acquisition Forecasting Entertainment Subscription 52

Unbounce

JANUARY 26, 2021

With new trends and channels emerging every day—at this point we’re just waiting for Excel to release a Stories feature—it can be tough to keep your efforts fresh and effective. Moving away from Sound of Music—and all the Von Trapp puns that coulda been—optimization fatigue is a real thing. Just look at your landing pages.

Technical Review 145

Technical Review AI Search Education Pricing 145

CustomerSuccessBox

SEPTEMBER 27, 2018

Usually, SaaS companies train the customers on all the features during the onboarding process. They believe once the customers know all the features, they can achieve all their goals without any help. What if the salesperson tells you about all the features of the phone like processor, camera, software optimisation etc.,

Onboarding 49

Onboarding Customer Success Software Mobile 49

CustomerSuccessBox

MAY 17, 2021

But most often CSMs make the mistake of explaining all features to the customer during the Onboarding itself with the belief that once the customer is explained all features, he would not have any trouble. This is called Over-boarding or I would say “ Onboarding fatigue ”. Automation without Human Intervention. Book a demo now

Retention 52

Retention Payment Features Scale SaaS 52

Intercom, Inc.

APRIL 9, 2020

And I think much of that is rooted in our blog. There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes.

Customer Support 245

Customer Support Healthcare Sales Hiring Travel 245

Intercom, Inc.

APRIL 15, 2021

Because there’s been this big shift on the marketing side of not being able to run field marketing and not being able to do events and webinar fatigue, there was a question of how to get people to engage with brands and with our products. Products out there have more and more features. Automation, but make it frictionless.

AI 118

AI Scale Scaling Acquisition 118

Intercom, Inc.

MAY 10, 2018

He’s written more than 650 of them over the past decade and has been featured and quoted in The New York Times, Fortune, Wired and Wall Street Journal. Fighting channel fatigue. So, I’m going to try to get into a cadence of posting a couple of times a month cadence on my blog, which is andrewchen.co.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Unbounce

DECEMBER 2, 2021

Use the search features to target specific leads. Mistake #6: You’re Fatiguing Audiences with Too Much Activity. But you have to do it in a way that doesn’t ‘fatigue’ them,” the marketing experts at The Paperless Agent point out. “To What professional organizations are they part of? What previous companies have they worked for?

Social Media 145

Social Media Branding Strategy Communication 145

Buffer Resources

SEPTEMBER 25, 2023

👉 Key Features: Personalized social media posts and ideas : Generates viral social media content ideas personalized to your niche and target audience. Buffer AI Assistant can help you overcome creativity fatigue and make social media content creation faster and more efficient.

Social Media 119

Social Media AI Search AI Artificial Intelligence 119