SaaStr

NOVEMBER 13, 2023

VP of Product at Drata Brian Elmi and Director of Product Management Dana Mauger share five not-so-secret secrets of product velocity at SaaStr Annual this year. This creates a feedback loop from customers and partners that shows whether you’re on the right track or not. They also have a team entirely devoted to customer obsession.

Scale 246

Scale Scaling Sales Hiring Construction 246

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Topics and discussion channels include: Sales management. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Focus areas: The LinkedIn Sales blog is the place to go for modern selling tips.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 250

Sales Hiring Technical Advisors Compensation Outsourced Development 250

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 108

Scale Sales Compensation Customer Success 108

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

APRIL 9, 2024

It’ll be a variety of different models fit for a purpose, focused on one specific task that will provide the most value to Enterprises. That’s where George’s team spends a lot of time, working with partners in various stages of the AI journey and helping them unlock value from AI. AI allows them to focus on higher-value activities.

AI 244

AI Outsourcing Services Outsourced Development Government 244

SaaStr

MAY 5, 2024

Dear SaaStr: what are your thoughts on incentivizing reps to handle repeat business vs focusing solely on new business with an account management team for repeats (when you are still under $10m)? Basically, automate it as much as possible. There is no perfect answer. that’s natural. in the end, usually not best use of time.

Sales 207

Sales Finance Churn Customer Success 207

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

OCTOBER 15, 2023

Catalyst – our CSM team now has a platform designed for them to bring value to customers in every interaction. #3. Other than your own, what app would you never let anyone take away from you no matter what: Gong – one of the few apps that drives value for all users, from ICs to Execs.

Revenue 255

Revenue Forecasting Sales Enablement Customer Success 255

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 90

SaaS Payments Payment Services Payment Methods Payment Solutions 90

SaaStr

APRIL 3, 2024

Jennifer emphasized the importance of having the right motives and values as a leader, such as growing people, expanding markets, and building value for others, to sustain long-term success. But the real value is surfacing deep context that helps humans to do incredible things at a much faster rate. How do you go long in SaaS?

Generative AI 256

Generative AI AI Technical Review Software Review 256

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023. Let’s dive in.

Sales Hiring 266

Sales Hiring Customer Success Scale AI 266

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 88

SaaS Payments Management Customer Lifetime Value SaaS 88

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

Payrix

MARCH 13, 2024

No matter your industry, keeping up with the latest technology and payments trends is essential for any software company looking to stay competitive and keep their customers satisfied. What are the top drivers of customer satisfaction today and conversely, where are they feeling the most pain? Customer satisfaction (and plenty of it).

Merchant Services 100

Merchant Services Payments Embedded Payments Payment Solutions 100

Blulogix

MARCH 20, 2024

It’s an opportunity to reaffirm value, fortify relationships, and drive predictable revenue. However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. They reflect customer satisfaction and the perceived ongoing value of your service.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. What our customers are saying With a trScore of 8.1

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 79

Branding Social Media Acquisition Advertising 79

Andreessen Horowitz

FEBRUARY 14, 2024

It allows for a leaner web team structure without sacrificing feature velocity, and truly gives developers the freedom to build for customer value, instead of managing infrastructure. About a year ago, we started seeing Upstash show up as a popular key-value store choice for new applications.

Investment 116

Investment DevOps as a Service AI Search Application Development 116

SmartKarrot

JUNE 18, 2021

The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years. Customers are subjected to a multitude of engaging options every now and then to choose from.

Management 10

Management Underperforming Technical Team Customer Success Strategy 10

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. But while acquiring new customers is obviously a critical part of having a business, it’s hardly sustainable if they only ever stick around for a few months. “Are you attracting and engaging the right customers?

Strategy 118

Strategy Retention Churn Acquisition 118

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 95

Scale Customer Success Engagement Scaling 95

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

Blulogix

APRIL 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Aligning Financial Transactions with ERP Systems In the world of subscription management , the seamless alignment of financial transactions from the billing system with Enterprise Resource Planning (ERP) systems is paramount.

Payment Solutions 52

Payment Solutions Payment Services Payments Subscription 52

Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 104

Customer Success Scale Systems Review Software Review 104

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 92

Payment Solutions Payment Features Payment Services SaaS Payments 92

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Reduced Billing Errors: Estimate the savings from avoiding billing errors and customer disputes.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

Totango

OCTOBER 18, 2023

“Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health).

Business 102

Business Software Review Technical Review Retention 102

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Pricing Communication 52